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August 2023 by Charles Ayala
In the beginning it was great. First it started with a few cards not showing up. Then again with my wife her cards couldn't be found when it says they were delivered. Now I'm on the 2nd phone that I have from the site and from USPS saying it was dropped off here with time and date yet it was never checked in and they still have never been found. It's irritating when you pay for a service and some people not all just look at you like oh well it's not our fault. Explain to me why I'm paying for this and why does this keep happening over and over. I just paid 2 months in advance and for what? Every time I've come back and asked about the phone the same thing it's not here without even bothering to physically look for it not depending on what a computer says.
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August 2023 by Maria M.
Love there work specially Samantha she took the time extra on my package. She was professional and kind and she cared everybody at that store so definitely recommend they care about your packages. Samantha took care of my package specially, after it was returned she cleaned it up and shipped it back to me, thank you thank you thank you
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August 2023 by Kullmann L.
I needed to ship a large oil painting that has been in the family for 50 years. Samantha took extra care packaging it and making sure it arrived safely.
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July 2023 by A U.
Don't use this location for picking up any orders or packages. The employees sign for your packages and then steal them. They sign for the deliveries under fake initials, and your package is said to be "lost" when, in reality, it was just stolen by the employees. The only answer is, "You can file a lost claim."
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July 2023 by - Rick
Highly Recommend this store! I've had the best experiences so far (even though I have a rental box there for my business) and receive many packages. The customer service is excellent and everyone I've met treats everyone the same (great) and the manager cares about the customers and the service they're provided. I have had boxes at 2 other stores and the service was not good and I never renewed... I did some checking and I am very glad I found this one! You CAN leave your packages there for a while, they will NOT send them back if you just let them know.. They're easy to work with you! With that said.....***To all the other UPS locations out there - Yes, you are independent (most) and you can allow the customer to leave packages there as long as they want (like this one does) and NOT return them if they're not picked up within 48 hrs. or something.Thanks to everyone at this store for always being so polite and helpful! 5 STARS!!!
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May 2023 by UPS Melrose
We are doing our best to provide great service to the local community. Thank you for using our services.
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April 2023 by Tatiana G.
Lazy worker that refuses to get up out the chair! Zero packing supplies! Would not recommend nor would I give my business to them.
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April 2023 by Katie S.
Sam greatly exceeded customer service expectations and took the time to help figuring out shipping and packing details for an awkwardly shaped item.
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December 2022 by Mister R.
Never shipping with UPS again! I paid for over night shipping on Thursday night to have my Christmas gift delivered on Friday morning (Christmas was on Sunday). I get to this office like 3 hrs before they close Thursday night and the guy tells me "you just missed the cutoff for over night shipping. The driver just left 5 min ago. You can go to the Hub and find a driver and hand him the package if you want it to get there by Friday (tomorrow). So I drive all the way across town, flag down a driver in the middle of the night and he takes the package. Get home around an hour later. Look up the tracking number and it goes from a Saturday delivery to "Delay. Estimated Deliver Tuesday, Dec 27" So why the heck did I pay 5x the shipping to get it there the same time when I should have just paid the regular 3 day shipping. FML. This is the second time I've had issues with UPS. I'm down with these clowns. How does Amazon deliver stuff so consistently and these clowns been around way longer?
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October 2022 by Dave Hanson
Employee who's a notary didn't bring her notary supplies. Also, the other notary that was supposed to be there until 5pm left a few hours early. Four family members met from various parts of the county to execute trust documents, but couldn't. We wasted time and gas. Furthermore, the employee on duty was unapologetic and unhelpful (unless asked).
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September 2022 by J R.
This location needs to update their hours ONLINE and the one posted on their door. It says OPENS at 8AM and at 9AM they are still CLOSED.
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May 2022 by Nina A.
This UPS store is fine and maybe this has nothing to do with the store itself, but we were able to schedule passport photos at this location only to get their for our appt and them to tell us they don't do passport photos here! Seriously? I already took the time to make the appointment and drive across town. Please don't allow ppl to make an appointment here if you don't offer the services!! Confirmation photo added, I just cropped my son's info out.
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May 2022 by Lisa Magallanes
This store has the best customer service. The customer service reps always lend a helping hand and recommendation to save money when I am shipping something. I am so happy this store opened so close.
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March 2022 by Juan Reynoso
Site is always short staffed and has long wait time for any simple service....
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January 2022 by Michael Meyer
Great place to return Amazon packages. Fast and easy! Staff are quick and makes mailing easy!
