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June 2024 by J H
Shell keeps selling carwash even when closed for repairs. Asked for a refund from managers Agustin and Jackie, they denied the refund because it’s not their fault a pipe bursted. Stay away from this carwash and gas station.
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November 2023 by Skyy R.
Girl is not a very good listener I asked for ten on seven and she put 20 instead. Not that I'm trippin just maybe put the right amount on the pump..
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October 2023 by Xian Gingrich
Just went to this gas station at around 2am in the morning. How convenient of every pump to either go out of order or to undergo an update right when I pulled up to the pump. Every pump was working like it usually does before I pulled up- i checked. Absolutely ridiculous. How do you make a profit running a business like this? I'm almost out of gas, but I guess some people don't want to work. Do not go to this gas station, they actively refuse to give you gas. They deserve no stars, but I'm forced to give them 1.
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July 2023 by Dacia A.
Don't buy a car wash at the pump without making sure it's open! Wash opens at 8:00 (sometimes). Guy is often late with no ETA. I bought a wash at the pump at 8:03 am only to discover the wash was closed. Called. Guy is late and no clue when he's arriving. Ok. Oh well. I go inside to get my refund of the $17 I paid. Nope. No refunds due to the discount I received on gas price. Cannot pay back the discount, nothing. Wash code is only good for 1 week but I'm not back in San Diego for 2 weeks! No extension on wash, no voucher, nothing. Just took my money and that's it. Wow..... I parked across the street to wait. Guy showed up at 8:20 am. But by 8:45 am the wash still wasn't open. I left.
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May 2023 by Manuel Ojeda
They had a couple pumps down. Otherwise, excellent all the way around.
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April 2023 by Jose Robles
They had a couple pumps down. Otherwise, excellent all the way around.
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August 2022 by B S.
Not happy with attendant unwilling to refund the cash receipt that the machine spat back out at me. Machines do not dispense cash if you pay with a 20 you have to go inside the gas station to get your cash back on the same day or they will not honor your receipts.
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July 2022 by Anita H
Overpriced gas
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June 2022 by Diana L.
paid $16 for a drive thru car wash with no soap also towels in vacuum station were damp so i left with my windows full of water stains
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June 2022 by Laurel G.
I don't get gas here because it's overpriced and there is Costco Gasoline less than a mile further down H Street. I did, however, enjoy their Car Wash. I got a $5 off coupon in the mail that drew me in. Currently their least expensive wash is $12. It didn't have all the bells and whistles but it got all the bird poop, dirt and pollen off my car and had it looking bright, shiny and sparkling! *If using a coupon you must purchase your car wash inside the Shell store* I didn't know this but the attendant very kindly helped me, running my coupon and payment inside. When I pulled up the attendant gave me a dash wipe and a car freshener and scrubbed down the front of my car. I went mid-day on a weekday and had no line and lots of clean towels to wipe my car down after. The coverings over the vacuums aren't fantastic but gave just enough shade to get through vacuuming without breaking a sweat.
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April 2022 by Taim Alsaadi
Said 24 hours open but they don’t it was closed.. and try to print my gas receipt the screen showing just take your receipt but no receipt there
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January 2022 by Jack Cass
No Mask No Service sign huh?… I’m Surprised this location would post this, considering it’s one of the most expensive locations in town and should be thankful and grateful anyone in the area continues to even want to shop or purchase gas here.
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October 2021 by Summer Of 69 Midnight
Rude people who were working there that don't even know how to give good customer service. When I was asking a question about the car wash I saw 4 people just socializing at the cashier not even acknowledging me when I was asking about car washing my car. It was closed but when I was asking a simple question if there are other nearest car wash locations close by they didn't even know anything. One of them was just staring at me acting like don't know what a car wash is. That person said to me "I don't even know I don't car wash my car." When I left saying thank you there all just laughing and still socializing. There not even saying anything back. I felt like I was disrespected being a customer over there because you have 4 people who are working there that don't even have a clue on the question I was asking since they were just talking talking not even helping me as a customer. They were all clueless. All 4 of them was just acting like they don't want to work there at Shell. So for car wash service I give it a thumbs down lol! You don't treat a customer like that when you have 4 people working at the cashier just socializing and laughing. Your not even acknowledging your customer? Like really lol?! I wouldn't want to go back there for a car wash.
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August 2021 by __ Journey
Overpriced gas
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August 2021 by Linda N.
Just leaving Shell in H Street Terra Nova, Alejandra name on receipt this guy customer service skills sucks bad he didn't greet me upon entering I'm only customer in store, at register still no greeting and no contact when he gave my change I said " you're welcome even though he didn't say thank you, then I said I want a refund I don't pay for bad service however I paid for fountain drink had already drank some, surprised he speaks "you want a refund" I said yes and receipt. I realize with this virus things have changed but customer service shouldn't. Shell you get no stars from me, it wouldn't let me post without a star. Here's one but do unworth.
