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June 2024 by Flaca Ortiz
Very good good prices not very long lines
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May 2024 by Eduardo “Eddie” Hernandez
Unfortunately, I have to give this car wash a poor review. The cleaning was average, nothing special, but the real issue was the customer service at the front desk. The representative was extremely rude and unprofessional. This kind of interaction is unacceptable and significantly impacted our overall experience. It’s important for businesses to ensure that all staff members, especially those in customer-facing roles, treat customers with respect and professionalism. Because of this, we won’t be returning.
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May 2024 by Daniel Amador
Bad service not going back again for real
Over price for the bad service we get
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May 2024 by Mario Gallegos
Not open 24 hrs
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April 2024 by Sassan Rahimzadeh
The lack of care from a single employee in this entire operation is mind boggling!! I don’t think there is anyone responsible for anything. If my customers in my service business were treated the same way this place treats its customers I would be out of business.
The quality of cleaning is shoddy at best. Streaks and missed spots all around. You’ll end up having to inspect and quality control yourself and then finish the job yourself. Just atrocious.
If it wasn’t for their prime location this place should have been out of business, and deservedly so.
Go somewhere else… Do it yourself… wait for the next rain… do anything but to come to the Shell gas station/car wash in Eastlake. You’ll only disappoint yourself.
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January 2024 by Oscar M
Hey everyone, you want to waste your money and have a terrible experience at a car wash? Then come here and it will not disappoint! Worse place ever. Don’t believe me? Read the other reviews. Don’t just take my word for it. Oh and forget about talking to one of the managers. They are arrogant, rude, and offer no resolution to your complaint. How are they still in business? Maybe because they are attached to a gas station and it’s convenient for people to get a wash. Make no mistake, you will have a really bad experience sooner than later. Added 12/06- Owner responded to my review. Asking me to contact their team to see how they could make things right. That tells me that he didn’t read my review in its entirety. I did contact the “manager” which told me that if I want good results every time I have to give big tips. That’s why I said he was rude and arrogant. Anyway. This is my honest experience.
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November 2023 by J D.
This place you think your rewards work for high gas prices, nope only if you get a car wash and the workers inside don't help with putting your reworks in for you when you pay cash should be cheaper or lower In price, nope fuck this place go to the shell across southwestern
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November 2023 by Alekzander C.
Theres an employer thats amazing guy he's name is Conan he did my car now it looks like a New one
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November 2023 by Oscar Murguia
Hey everyone, you want to waste your money and have a terrible experience at a car wash? Then come here and it will not disappoint! Worse place ever. Don’t believe me? Read the other reviews. Don’t just take my word for it. Oh and forget about talking to one of the managers. They are arrogant, rude, and offer no resolution to your complaint. How are they still in business? Maybe because they are attached to a gas station and it’s convenient for people to get a wash. Make no mistake, you will have a really bad experience sooner than later
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October 2023 by Bobby C.
Just went in to get Platinum wash and as soon as I pull in, the heavy set guy walks over and says it's Halloween special- $120 and we'll clean inside the car including doors. I told him the platinum wash is usually clean enough. He says if I don't get the $120 service, it won't be clean. I asked to speak to the manager and he says he is in charge. Well, that explains it. I drove away after that.
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October 2023 by Yo A.
I fill out one lotto the guy in front with tattoos puts in the machine and charges me for three. I paid him a ten and wanted the change on gas. He ended up charging me for all three lottos and saying he couldn't do anything because the machine malfunctioned. Wtf am I going to do with $4 on gas? Moron. Maybe the looking for help sign is up to replace this bozo.
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September 2023 by Chuong Dang
Not 24 hrs as said
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September 2023 by Rigo Gomez
The people there, first class
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August 2023 by Zoe G.
It used to be good, last two times I've had to point they left the car almost the same in the inside, basically didn't do anything. Didn't even vacuum it. Mediocre job for what they charge
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August 2023 by Lana F.
The gas station/market portion of this place is trash, I don't come here often and it's for a reason. Employees are rude and don't acknowledge you for anything. On this occasion it's 10 minutes before closing but just needed something quick, the open sign was on employees were behind the counter just chilling but the door was locked, an older white guy and a heavier chick with a pony tail said I couldn't buy anything not even through the metal deposit box, adjust the hours or keep the door open. Every time I have came here either they're on a 15 min break or they're closed it's ridiculous... lazy people always working.
