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March 2024 by AJ Pitkin
Poor customer service. Quick to assign blame to anyone they can.Impossible to get ahold of anyone at the shop directly. Extremely disappointed. Still waiting for our window to be fixed.Next time insurance asks if I want to go through their “preferred” vendor or someone else, I’ll choose someone else.
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March 2024 by AXEL Arredondo
Waited windshield for months and cancelled appt. last minute due lack of internal approval.
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March 2024 by Jess Tounzen
Great service, replacement was completed ahead of schedule. Would recommend.
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March 2024 by Judith Tolentino
Customer service horrible ?
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March 2024 by Kickin it Keto with Karen
Knowledgeable staff. Very nice and accommodating
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February 2024 by Yesenia Reyes
Parking is limited
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January 2024 by Yuanfei He
They are very professional, patient, and the service is very enthusiastic. They completed the work in an hour and are very grateful to DAGO
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December 2023 by Raj Mutti
I've been here twice and both of time I had an amazing experience. They are so friendly. Amazing customer service from the beginning till the end.
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October 2023 by William “Ted” Plaza
Good experience with a quick and quality windshield install accomplished.Update. My auto windshield wipers no longer working. I tried calling no answer. And chat feature that as presented could not help and now I need to email instead.
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September 2023 by carm w.
So disappointed with the services that should have taken 1 visit not 5 and it's still not fixed and I've asked for a manager to call me! They tore the pad behind the sticky of the review mirror on my Audi and damaged the tint on the windshield. I have a picture I will post, do not use the Chula Vista location he keeps telling me it's the camera please! Hive me my money back and I will move on and have the Audi dealer fix both!!
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September 2023 by Jesse R.
I got my windshield today so I can only comment on the customer service. Giovani arrived early and replaced my windshield in less than 45min. They left my new windshield clean and spotless. I never realized how much visibility I was losing with a dirty old windshield full of cracks.
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September 2023 by Lupe O.
I took my car in to have the Molding replaced which I purchased at the Ford Dealer, Since they would be removing the Windshield to do the Job. My car was done in 1.50 hours , timing was precise as they told me however, once I drove away and got on freeway you could hear the wind draft above steering wheel, I called them to complain about I brought it back to them to fix the issue, I specifically told them to drive the car on freeway they could understand what I was telling them, they said they did , Time to pick up car again. They told me the issue was fixed . Every time I get in my car drive 66 miles round trip to work and home the wind draft is still there. Did they fix issue No , Would I recommend Hugo and Safelite to Anyone.No.No, No , For the Amount I paid $434.00 to do a crappie job
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August 2023 by Jeff C.
Update to my earlier review. The ElCajon office of Safelight and the man they dispatched to do my windshield today were EXCELLENT. These are the guys who you want to do your windshield.THE POINT of my earlier review is that it is absolutely not acceptable that Safelite "corporate" had made it impossible to call to straighten out insurance things or technical confusion (does my windshield require calibration?). This is a nation wide and very successful business with terrific business processes and employees.You can't anticipate everything which might come up so its on your interface and you don't have to talk to customers.Publish a phone number!
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August 2023 by Sandra C.
Even though they scheduled my appointment it was cancelled last minute because the part was not available. They rescheduled me again and the service was done within 1 hour. Hugo did a great job
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August 2023 by Alain Demesa
I went in for a windshield replacement through my insurance. Booking everything online was very simple and easy. I had to leave my vehicle overnight due to work and it was an easy pickup the next morning.
