-
April 2023 by Kerri K.
I have tried several of Royal Designs Studio A.K.A Modello Design products and I have been disappointed in all of them. The stencils themselves are made of a decent quality material but they do not always match the design pictures shown for them. For the 3 complete sets of stencils I have purchased from them, I have had to use my own Cricut cutting machine twice to create my own stencils to overlay in order to get the actual design that Royal Designs had shown for them. What is so aggravating about it is that 1.) I have to purchase additional materials and 2.) It wouldn't have taken much effort for them to actually incorporate the shown design into the stencil - they just leave certain details uncut. When I first tried their stencil cremes, I absolutely fell in love with them. Because I liked them so much I decided to use them for an extremely large scale project I was doing in my historic home. Because this massive undertaking was going to be very time consuming I had only ordered a majority portion of the paints/cremes I would need so that they wouldn't dry out. Two years into this project, almost complete, I ordered the final container of antique gold stencil creme only to have the colors not match - not even a little bit! My project is now at a complete standstill. More so, I had to spend days upset & arguing with their customer service department over a $12 refund due to issues within their supply chain. This company has absolutely horrendously rude customer service, as well as inconsistent and incomplete products. Buyers beware.
-
November 2022 by A B
They make great products, but their customer service leaves a lot to be desired. For products only, I’d give 4.5 stars. The 3-star rating is the overall experience.
-
October 2019 by Tatyana Hellinger
Amazing job, guys. The fastest shipping,-the same day when order was placed, vast choice of everything. What i love the most is every stensil package has its own plastic cover WITH a big- sized clear final picture, WITH clear domentions, so always you can reference to it. Look forward to use your /now mine/stensils. It will be a chalenge as i chose multi-layered ones, but i know the end result worth it! Thank you!!
-
October 2018 by Adrian Rosales
I came across Royal Designs looking up feature wall ideas. Great variety of designs and materials (chalk paint, brushes).
Sell Associates are attentive and helpful. Best of all it's local! [For San Diegans]
I'll definitely be visiting this business again.
-
October 2018 by Debra Phillips
My accent wall turned out gorgeous, thanks to Royal Design Studio. The stencil was super easy to use, their metallic creme paints are amazing, and the instructions and videos available online were extremely helpful. This wallpaper look was the EASIEST part of my months-long painting project. Start to finish, three hours. So fun and easy. Thanks for the great customer service, too!
-
October 2016 by sharon becker
I called after seeing youtube, and spoke with someone, and they helped me place my order. Can't wait to get started! Thanks
