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November 2023 by Delivery Captain
Horrible experience! I send them the unit (iridium go) it seemed ok at start , i was emailed back with tome and solution, they even called me from the office. I really had the impression that we weee getting somewhere. But then, nothing! Disappeared in the dark and no more email no calls no contact. As the time went past i started to get worried. Its now over 6 months since i last was able to talk to anyone. And my iridium go never made it back to me?♂️ stay away from this company!
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November 2023 by Jeffrey Eshima
Great service and very patient for new customers.
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August 2023 by Tom Yancey
I am planning for a trip that i needed my Sat Phone Sim Card activate right away and called Northern Axcess after their normal working hours but managed to speak with Jeremy. Even though it was late, he spent all the time i needed to make sure that i had exactly what i needed. Its tough to find good customer service these days, and they delivered. I don't typically post reviews, but this one deserved it. Thank You Jeremy!
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July 2023 by georgi lafchiyski
Top service . My equipment has been fixed the correct way .They know what they are doing . It is very rare to find these days not even electronic repairs but car workshops to do the right things. Strongly recommend their service . thanks
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July 2023 by Ron Davis
Good company until you try to cancel service. They continued to bill after multiple cancellation request. When called, no one answered and no one has responded to my VM
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January 2023 by David Pereira
Northern Axcess has provided me with consistent service for many years. Jeremy always answers the phone and assists me with all my satellite phone/service needs.
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January 2023 by Chad Crank
Had an overall great experience with them. Have purchased several devices/service and repairs. Jeremy is super attentive and proactive in even thinking of ways to save money. It took a little while to get the testing done but I wasn't in a rush. Would recommend to others and will get my airtime in the future from them.
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January 2023 by Charles Lindsay
Needed an Iridium module on short notice for a small scientific research project and was able to easily to get in touch with Jeremey to place an order the same day. Very friendly and knowledgeable about other companies in the sat phone realm. Also willing to price match when possible which is great. Will plan to keep in touch for future sat comm needs!
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January 2023 by Nauti Vegan
We are traveling from Canada heading south to Mexico and points beyond.Both lucky and unlucky our 3 year old Iridium Go broke down. (unlucky part)When I contacted Predict Wind who we purchased the unit from they told us the authorized repair center in the US was Northern Axcess. When I looked them up they were located in Chula Vista. The unit just happened to break down right here in San Diego Bay. (lucky part)We called Jeremy at Northern Access and explained the problem and he and his team are friendly and helpful!I would not hesitate to recommend Northern Axcess to my fellow boaters!
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January 2023 by Robb
Northern Axcess is THE place for Satphone service and repair! I had an excellent experience working with them to upgrade my older Iridium phone. The head technician Jeremy Carter is very knowledgable and happy to help, and the service was prompt and efficient! I'm very happy with the experience. I will definitely use Northern Axcess again for my own Satphone needs and would recommend them to anyone else looking for expert satellite phone repair, service or upgrades.
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January 2023 by Aaron Ash
Extremely helpful over the phone. I had a lot of questions about some older satellite phones I had purchased off of ebay, and they knew exactly what I needed to get me up and running. One of their technicians also knew technical details I was not able to get an answer for elsewhere.
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January 2022 by david hibberd
Jeremy at NorthernAxcess is an absolute pleasure to deal with, and a true professional. In todays day and age its difficult to find this kind of personal customer service, and I am so happy I sent my Iridium Go's here. I feel like I have been treated fairly and honestly, through the entire process which is often hard to come by in todays fast past world. I would highly recommend using NorthernAxcess for any type of satellite repair or purchase....as a professional boat delivery captain I will only be using them going forward. THANK YOU AGAIN!
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January 2021 by Thierry Rivard
NorthernAxcess just took care of our old Iridium repair with no stress, and had a very minimum charge. Jeremy did not only give us a great deal on the repair - adding some parts at half the cost and checking and cleaning everything, he also provided us with a great package for a new demo refurbished phone.Jeremy is very knowledgeable and he gave us very thoruough advice about the best possible solution for us. He also made sure the whole experience was pleasant and friendly. Thank you again, you rock!
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January 2021 by Paul Staib
Great customer service - My initial call was about getting our old Motorola Satcom handheld up and working again. They were extremely knowledgeable and offered to send it in and evaluate the phone. Once they received it, they thoroughly went through the phone and advised me that it was a dinosaur and offered a fairly priced replacement.
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January 2021 by Greg Sveska
Outstanding customer service. Unsurpassed expertise about satellite phones. My old phone was beyond economical repair so they proposed a rapid exchange program for a very fair price. The best!
