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January 2024 by MIGUEL
Member since 1994. Never had a problem.
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January 2024 by Julia Akhidue
Just quick and easy.
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August 2023 by Jakobo
Jasmine was respectful, professional, along with all the other employees but most importantly very cute xD thanks again.
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August 2023 by Sonik E.
I was refused service by Chris at Navy Federal. He stated I needed to verify all my personal information to make a deposit. He also made changes on my account with out my permission. Prompting me to call Navy federal and inquire. Making changes on someone's account with out their permission should never happen. Thank god for the over the phone person was able to get my account squared away. I give one star to the branch not to navy federal.
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June 2023 by George Jones
Very Pleasant Atmosphere !
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April 2023 by Angie L.
Jamee , horrible customer service. Asked to close my account due to no one being able to help me Waited a while to I to be told they didn't have aNY NO ONE to assist me. Today at 1:10pm at Chula Vista location Broadway / h st. Been with the bank for years and this girl had the worst attitude like she didn't want to bothered while she and her male coworker giggled amongst each other.
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March 2023 by Dulce P.
Came here with a friend, the ATM outside was not working, as it was being service. The staff is truly amazing here very friendly sociable and gets you in-and-out very quickly, even when there is a line. They have a very cozy area to wait for a banker and the line for the teller moves very quickly. I also noticed a front customer service agent who was answering questions for a member. Definitely a welcoming bank. Very clean and located at the Chula Vista Center near Las Tres Catina and what use to be Sears. Plenty of parking and entrance to Chula Vista Center.
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February 2023 by Tori F.
Over the weekend I went in and had the pleasure to work with Jasmine. She was amazing in helping me reinstate my closed account. She also explained the process on what to do to get my funds back from the state if I had any from my previous account when it was opened. And because of her cheerful assistance I also decided to open a CD where she explained that process and numbers as well. Thank you Jasmine for making this process easy and understandable.
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January 2023 by Nidia C.
Yesterday I experienced and irate member disrespect a team member at this branch. Raquel, the Assistant Manager, held her composure and professionalism while this very disrespectful man yelled and caused a scene. No one should ever disrespect anyone! Raquel was very kind and another member and I made sure to tell her she did excellent once the irate customer left. I've been going to this branch for a while now and the Customer Service is always exceptional. I've never had one bad experience and I will continue to go to that branch.
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January 2023 by Josh G.
Horrible experience at this branch, Was helped by a Raquel assistant manger only to be disrespected & told I can't speak to manger, after finally speaking to manger I ended up closing my account due to the terrible experience of dealing with them, avoid this place like the plague unless you want to be treated like a nobody & treated like you & your money don't mean anything to them.
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January 2023 by Melisa Mendoza
It was an okay 3 & 2 years ago Good services all that But now what Im VERY! Mad about them that they promies my son that when hes 13 he could get a Debit card from our permmsion and now when he turn 13 Now hes gotta be 14 not fair they should change it totaly mess up.
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January 2022 by Victor Balares
Go here if you like being harassed to wear a mask.
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December 2021 by Tasha B.
Jake at Navy Fed. Is amazing!!! Very informative!!! Super nice!!! Being a member at Navy Federal is a blessing!!! Thanks Jake!!!
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August 2021 by M.P. S.
Extremely poor customer service. Their communication was horrible and all we got were apologies for every delay in our refinancing. All delays were because they didn't ask for specific items when the process started which should have been requested at that time. If you can avoid using them I would. I was told they were good but I was sorely disappointed.
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June 2021 by Leilani Lui
Great place I used to like going to.
