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August 2021 by Kelly B.
Trash! Absolute trash! What kind of business is this?! Ordered a washer/dryer combo. Delivered when they said. The delivery guy made a comment saying it wasn't going to fit. We didn't accept the washer dryer because once they deliver they are no longer responsible. Came back to do measurements just as we suspected it was the exact same size as our previous combo. They then "rescheduled" delivery but when we called to confirm the entire order was cancelled. Wtf. They knew and didn't even call us. Came to get refunded and no one knows how to do a refund up in this crappy business?! Wtfff.. I just want my money. DO NOT BUY from here.
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October 2020 by Jon N.
So customer service should be resourceful and respectful but they were the exact opposite. 15 Oct 2020 check the staff that was working around 6pm because they couldn't care less we're rude and almost disrespectful to a point. Terrible service and honestly the rest of the staff there was not helpful and again rude when asking a simple question. Terrible service never coming here again.
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October 2020 by Will L.
If I could give zero stars I would. I ordered mini-blinds with installation through this location. Installer put blinds in and said that one of the blinds was missing parts and reported it back to Home Depot. It's been over a month and I haven heard back. When I called to inquire I was out on hold for 20 mins and then transferred 4 times before I finally got to speak to someone about the issue. They then sent me to someone's voice mail to leave a message because "the person I that department that handles issues wasn't in". Shouldn't anyone working there be able to help? Horrible customer service.
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September 2020 by Lalo Muñoz
Best deals for Home repairs & Remodeling too
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September 2020 by Marie D.
Last straw... I've been coming here for several years but I've finally had it. Their employees no longer give a s*** about anything. I used to get exceptional service when I had questions, now I just get blanks stares and uhhh I don't know whilst chewing gum with their mouth open. Then hearing the girl employees by the contractor area say, "OMG I'm soooo bored." Really? How about you go collect carts because there are NEVER any in the wood area.Then the quality of woodside absolute garbage. Can't find a cart to save your life. And when you do it's broken. So by the time you finally find a cart, find a piece of wood that isn't all screwed up and bowed, you purchase it from the idiot employee who has no idea what they're doing, and make your way back out to your vehicle. By then the parking lot is so screwed up it damaged the almost perfect piece of wood that you spent 25 minutes locating.On to Lowe's. Forget this horrible excuse for a store.
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September 2020 by Jasmine Q.
My son and I went in to find a specific light. Saw an employee and walked up to her and asked if she were busy. She stopped and stared at me for a second and said 'I am off the clock' and walked off. I watched her walk past me and my son said 'even when I'm off the clock I still help customers'. My son is 16. So, we saw another employee and asked if he could help us find a certain light. He looked at the light (that I brought in as reference) and said 'we don't have it'. Before we gave up looking I asked 1 more employee and he said 'here, let me take you to the aisle'. We get there and find the item we were looking for. I just started shopping at Home Depot and my first few experiences haven't been that pleasant.
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August 2020 by Dan H.
The worst Home Depot in southbay, especially when it comes to deliveries. They can't even decide if they have delivery options on a given day. After multiple calls and getting scheduled, I later find out that "there were no available delivery people." That's pathetic service.
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August 2020 by Joel Zenitraz
Best place I worked at at still the best home depot with everything on stock and super helpful
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July 2020 by Kenneth I.
*Part time Flooring/Sales Associate* Adrenaline filled, and righteous place to work.Definetly would recommend working here! Management is just insanely off the hook and always nice, Dee, Nick, Miguel, Mike, Etc. are always there to help and whenever I want extra hours, they hook it up! I also work part time as a EMT on a Paramedic rig (AMR), and they always are flexible with my schedule! If you're an ADRENALINE JUNKIE and love working hard, you'll love it here. All your partners are very nice, and it's VERY easy to get along with your fellow partners. If you're new here, you won't feel left out, we love seeing people join our team. You really do feel the "Orange Family" Vibe!
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June 2020 by Marcia R.
This Home Depot is close to us! I haven't been there in awhile. Still going strong this store. I was shopping for a double shepherd hook for my hummingbird feeder. Instead I found some cheap lavender plants for 1.50 ea.I couldn't pass up!! I don't like there hooks there.
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June 2020 by Alaina Y.
Tyler is THE BEST. He was only supposed to open the gate for us to grab our 20 bags of mulch but he not only loaded the mulch in our car, he saw we had other stuff in our cart (bricks, gravel, soil, etc.) and loaded the rest of our stuff too. He definitely didn't have to do that. So helpful!!!
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June 2020 by Keylow Machado David
I got attacked in Home Depot earlier today around 7:15 p.m. because there was the last item on the Shelf and these tweakers on drugs attacked me she ripped it out of the cart had my hand on the bamboo fencing and made me have a heart attack and hurt me and said get some help I'm about to press charges I'm coming in the morning with the police department I'm done better have the cameras ready saying you're lying I'm not lying check the cameras
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May 2020 by Savannah H.
Bad customer service. Associates don't really know much and are a bit rude. Maybe they are new hires. Idk exactly, but I'd suggested going to Lowe's instead even though they are a little more expensive. lol
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May 2020 by Joe M.
I needed help and asked one for assistance but he was busy sitting on his a** and no effort to provide help at all. One guy was enough to bring down the other people working hard. There where others in other departments who were always offering assistance and if help is required. I wasn't able to get the person name, I would have reported him to the store manager. Same item available at Lowe's
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April 2020 by Marc U.
Thank you all for staying open and for providing excellent care and precautions to all customers. It may be an inconvenience right now but your efforts make me and my family and my friends feel very comfortable while shopping at your store. Kudos to the manager and the employees at this store. Please continue to provide the safe guards as we go into phase 2 of this pandemic. Slow and steady.