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February 2024 by Jose R.
Pricing shown on shelves was 44.99 When I went to purchase it rung up at 98.00 When I pointed out the pricing on the shelf, I was told that the shelves were for vitamins, but apparently someone had moved the vitamins off the shelf. Pretty hilarious if you ask me! I told them that this is a very misleading and bad way to do business and that they should post the actual price. They were not very concerned.
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September 2023 by C M
Horrible customer service. Willing to steal your money! SCAM Amazon seller. Will be reporting the company to the BBB. Stay away from this store and management!
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May 2023 by Lynette Alfaro
The service I receive from Sergio is awesome. They always have what I’m looking for when I go in.
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April 2023 by Juan F Vielma
My wife bought me some Quest protein bars from here and I loved them. I get the S'mores bars. Also the strawberry and cream lean shakes. The people that work here are very nice. I recommend this place for all your protein needs.
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April 2023 by Sharice J.
DO NO GO HERE! I would not recommend this location for many reasons. I ordered something from here and I never received it. Talked to Sergio and he was rude to me and didn't help me at all with my situation. It's disappointing, the customer service and the lack of respect for others. He has treated numerous other customers, the exact same way, and still nothing has been done about it for quite some time. I don't recommend bringing your business here.
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April 2023 by Natalie B.
Do not go to this location! I experienced a really uncomfortable conversation with another guy in the store. He was harassing my son and then saying inappropriate stuff to my kid. I stepped up as a mother and defended my child. I grabbed my packages and left. The employee Sergio was rude and while I was rushing to get away from the customer Sergio sabotaged my delivery and switched the packages when I handed them to him to scan. I didn't notice it until I left. On multiple occasions I have encountered uncomfortable talks with him. He has marked my deliveries late even though I show up 15 mins prior to the start. I will never shop at this business ever due to their unprofessional behavior to their customers or whoever comes to the store.
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March 2023 by Ez C.
It's 11:23 and the store is closed. This is the 2nd time I've come during posted store hours and it's closed. Completely unsat. This location is closest to the house so I try and shop here to support, but will be the last time
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January 2023 by Jasam C.
I usually come here for last minute needs since it's close to the house. The staff is always professional and ready to answer questions and give recommendations. I came in yesterday to get recommendation for a new pre-workout and was recommended the Juicy Peach Alani pre-workout. It's actually pretty good. The store is kept clean and organized. Close by parking can be a challenge since it's at the Otay Ranch mall and it's nearby a few gyms (Club Pilate, Title boxing, Planet fitness, etc).
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August 2022 by Tonya C.
I purchased several containers of a certain flavor that I'm not satisfied with and they do not accommodate for exchange if you're past the date allowed. I can understand not taking back the opened containers of unsatisfactory. But I had one that was not open that I just wanted to exchange and I get my money back and they still would not accommodate which I think is terrible customer service
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July 2022 by Sie Phanna (Sieways6)
Random hours, late to open.
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October 2021 by John B.
Great place. Always go here for a quick preworkout since a gym is nearby. Justin is always professional and knowledgeable on all the questions I have . Thanks again
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June 2021 by Alex G.
By far the worst GNC I've ever been to. Mainly due to convenience, this place is never open during their posted working hours. You can stop by multiple times and they always have the "we will return" sign on the door. You can come back to when they list they'll be back and they're still not there. Frustrating because the next closest store is a good 20min drive
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June 2021 by Alexis Burrell
Rip offs, don’t understand exchanges and refunds. I will be calling corporate to get my money back don’t worry about it. Incompetent employees & have poor customer service.
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February 2021 by Maria C.
Placed order through store on 11/30 because they were out of stock. 3 weeks later find out my order was cancelled. Customer service couldn't tell me why. Customer service rep couldn't process my refund but couldn't explain why. Just that the system was allowing him. Said i had to go back to the store. Called store was told after they spoke with customer service was told I would get a check in 3 weeks. 4 weeks later no check. Called 2/1 after 30 min on phone was told info was sent to management and he would call me with update no later than next day. 2/5 no return phone call. Called again..same story...we're so sorry. I'll get this taken care. Of course the case notes didn't have any information from call in 2/1. Requested to speak with a manager was told I couldn't. That they don't have phone numbers or email for managers. But she said trust me i will take care of this. After requesting,again, to speak to a manager, i was told i'm sorry I can't do that and was hung up on. GNC filed for bankruptcy last year. I guess they won't send your order and will keep your money. I will never buy anything from this company again!! Or any GNC products!! 8 weeks no product and no refund!!!
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February 2021 by Justin F.
This location is inside the Otay Ranch Mall and is near the corner next to Planet Fitness. Parking is reasonable, but a little tricky. You'll be lucky to get a spot in front when it's busy. Once inside you are quickly greeted by the staff and they are very helpful with any questions you have. I go here regularly and decided to go with the Pro Membership, which has its perks and gives me great deals. So if you are looking for great supplements for a reasonable price than GNC is a great place to go!
