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February 2024 by Peggy L.
I was at Home Depot today on H St. looking for paver sealant. Sweet Linda in the paint department went out of her way to help me, and even directed me to their clearance where I bought 5 gallons of sealant, regular $133.00 for $13.00!! I really appreciated her willingness to help me!
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February 2024 by Taura G.
This is a great location. This review is for our experience on 01/31/2024. We had a very frustrating experience the day of the second round of storms at the beginning of February. We came to get Quikcrete Erosion Control Sandbags ($4.70/50lb bag) and the green/blue haired cashier told us that they did not have anymore in stock. She even claimed that she checked the inventory system on her cash register. We then purchased another version of Quikcrete, which did not provide erosion control; 15 large bags at 40lbs/bag instead. Here's the problem... When we went outside to pickup the order and have the bags loaded into our truck, my Husband asked the Home Depot Loading staff when they would get more of the Quikcrete Erosion Control Sandbags in stock. That is when the staff said that they do have pallets of it available in the back and that they are in stock. We went back to the cashier who gave us the wrong information and asked her to refund us the other purchase of the wrong sandbags and she said, "I can't do a refund here you have to go to customer service, my bad...but you can buy the right bags here and then go to customer to refund the first purchase that I did.." What a mess. My Husband had to make a trip to Customer Service, stand in a line full of people, waited as the 5th one in that line, and then explain the whole story for the refund. That run on sentence was an indicator of how bad this experience was for this visit. This is an example of a very lazy cashier who does not know how to check the inventory on their cash register computer. Also, a person who does not go above nor beyond to provide good customer service. What this type of employee does not understand is that us customers pay for their payroll and job security. Home Depot, PLEASE train this person to do better. Three stars off for that bad experience. The 2 stars are for the awesome staff who work the forklifts and loading area. They are great and saved us as your customers.
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January 2024 by Von L.
"NATE" from appliances department is the go to GUY if you go buy at this department. He knows what's up and very helpful from all the information I needed when me and my wife buying a refrigerator. We came from HOME DEPOT eastlake before going there and so disappointed at eastlake branch. NATE, me and my wife appreciate the help. THANK YOU
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December 2023 by A.J. F.
Went in to buy a couple big combo kits of dewalt tools tonight . I asked 4 people to help me get something out of the locked cage. No one came. All the while you have 3-4 dummies laughing ,joking and playing on their phones looking right at me waiting. It was dead too. They weren't busy. You lost about 12-1500 in sales. Train your people better. Garbage service here.
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December 2023 by Katherine C.
I have a mixed feelings about the services there. Some employees are super nice, some are not. The African American lady working in the garden area is very nice. She is very resourceful and respectful. If there is anything she doesn't know, she always makes sure to ask someone else who has the answer, which is very helpful. However, the elder caucasian lady at the checkout counter is not very nice. In the lumber area, there is a middle aged guy who works at the checkout counter was very nice and friendly, but another elder caucasian lady was not nice. I wish they each have an employee number on their badges for the customer to review their performance there. The loyal friendly ones should get rewarded by the company, the ones who are not so friendly should get disciplined. This way the overall customer service can be improved.
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December 2023 by Steve Y.
Had to get more extension cords for Christmas lights. Home Depot had'em. During checkout, the gentleman processing my purchase was polite, professional and friendly.
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September 2023 by Michael V.
This Home Depot location off of H Street is full of employees who are either hit or miss. As I'm sure many of you know, one bad apple can ruin the entire batch, and this rings true for my customer service experience here. I was shopping alongside my mother for miscellaneous gardening equipment and was having trouble locating a specific bug spray. Two orange vests passing through the aisle were quick to assist our inquiry and let us know that the product we were looking for was only carried online. Unfortunately, I did not get their names but they were pleasant to speak to and carried their duty out efficiently. With that being said, our experience at the front of house was not what I expected. I rolled the cart up (with the four items we came to get) to the first available register that I saw and was met with Marco. I exchanged greetings and began to place my items on the register counter. I could tell that something I'd done completely irked Marco, as his body language changed and he begrudgingly scanned the items. He then asked if we wanted a plastic bag for the items we purchased, to which I initially said no. However, my mom inquired if the bag was free. This is because, in California, Senate Bill 270 banned the usage of single-use plastic bags in grocery stores and other similar establishments unless customers were charged a minimum of 10 cents. To some folks, this may seem menial, but my mother is a frugal and environmentally conscious person, and she simply reuses any plastic bags we end up getting on our day-to-day. Marco responded to my mom with a "Yes?" in a tone that was nothing short of demeaning. I took quiet note of that and proceeded to receive the bag but not before Marco audibly scoffed at the inquiry of my mom asking if the bag was free. After trying to get over the immense amount of disrespect that was being delivered, I saw the total price of the order and asked if Home Depot still honored their military discount. Marco then asked if I had registered to receive one, and in confusion, I had said yes, as I had thought he meant if I had registered for an account in general. He unenthusiastically explained that since I was not registered in their system there was nothing he could do. I find that I have somewhat of a decent level of tolerance but recognized that this employee was not capable of doing something as simple as servicing a customer with respect. It was at this point that I asked for a manager or supervisor to tend to the discount situation and even then he suggested that the manager would be incapable of doing anything about it. After a manager was called in, Marco loudly complained to the manager that "this dude keeps asking for a military discount but he isn't registered and I keep telling him there's nothing we can do but he won't listen." Miraculously, and within all of a few seconds, the manager provides me with the discount in lieu of not having yet registered for their verification in their app, explains that the verification system is a new process to make things easier for both the business and customers, and thanks us for our business. How simple was that. Marco displayed such a level of indecency and a lack of basic human respect that it's almost laughable. Almost. Thank you to the rest of the staff who were competent enough to help us out. As I frequent this location every so often, I'm sure I'll be back to let the general manager know this display by Marco was unacceptable on every level.
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July 2023 by Christopher B.
While most of my visits to this store are without incident, I recently had an issue that kind of blew me away. I went to the store for 1 item after stopping the wife off at another nearby store. I went in, places it in the cart, went to self serve, scanned, rang out with debit card and noticed the cost was far more than the item I had bought. It turned out that someone had previously scanned 4 items and then walked away before I got there. No big deal in my book. I brought it to the attention of the attendant at the self serve registers who then informed me I needed to go to the customer service desk. He said they could call him if they needed anything. The individual at the CS counter for no known reason had an attitude. After explaining what had happened, she didn't appear to understand the problem. I pointed out the 5 items in the receipt and only 1 item in the cart. I said the attendant stated they could call to verify, but the CS person wanted to walk over and appeared very out out. They asked,"Didn't you look?". Apparently, I should have noticed the items on the blank Home Screen when I got to the station. Self serve attendant confirmed what I had stated and CS person acted like I had caused the end of the world. I told them to simply take all items off and just refund me everything. They asked "So, you changed your mind about the...?", to which I replied,"No. you changed my mind.".
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July 2023 by Abegaile S.
Went here yesterday to buy some plants and encountered employees who didn't care about customer service. We approached a lady in customer service regarding a plant question and she gave us an "assumption" instead of a direct answer. She said she was going to call someone to help us and she did not. My friend found someone but they were very dismissive. Very disappointing since I've never had this at Home Depot as much as I've gone here. Get yourselves together! Also we asked about a couple half dead plants to see if it could be discounted. But they said since they have a year warranty they don't discount the plants. So sad to hear because why would anyone pay full price for a half dead plant?? so now it's gonna die completely because they can't discount the plant.
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June 2023 by Jorge E.
725 Plaza Court Home Depot in Chula Vista rocks! I love how conveniently close this location is to my home. The entry and parking lot is wide open and available to no other retailers making it easy to come in and out. I have had several projects done at my home and will continue to back here for my home projects. The representatives are always helpful and the customer service is always on point. They have a variety of plant options that I get often. There's always at least two people working at the paint section, and the cashiers both at the exit for purchase and the customer service returns section are always available and willing to help. The other day I needed assistance with a return of an item and a purchase and I was assisted by Lyssette. Between her, her team members, and a manager I was assisted with great care and genuine smiles. I give this location two thumbs up and will continue to come her frequently. Thanks HD!
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May 2023 by Kelsey B.
I went to exchange a garbage disposal that I bought less than a year ago, first lady said, go ahead and exchange it for the exact same one. I walked back up less than five minutes later and the man there tells me that I can't everything has to go through the warranty and there's nothing that they can do for me. This store always has the worst experience, they either don't have people working or the people that do work there actively avoid any questions and never look out for customers
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May 2023 by John L.
garbage management, was lied to about a return and charged $349 when I was told the fee would not be applied. not only lied to once but repeatedly lied to within a 30 day time period.
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March 2023 by G128 G.
WiFi at the Chula Vista store is non-operational. Cannot use military discount app. Service desk had no clue on how to correct issue. Phone number not recognized. Recommend either fixed the WiFi or discontinue military discounts.
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January 2023 by Cynthia G.
Special thanks to Jeanetta and Millie for going above and beyond. As I walked in, Millie greeted me with a smile and helped me right away with questions I had about some plants. While getting soil, I saw Jeanetta coming from the back, being an absolute super woman pulling a load of wood while greeting me with a smile and a good morning. She stopped to help me with some questions I had about some pots and was beyond helpful. Thank you so much, ladies, for doing an amazing job all with a smile. This will now be my to go Home Depot since its garden area has everything you need with the best customer service.
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January 2023 by Torrey H.
Five days later and all the items that I was cancelled on still show in stock. That means that anyone ordering this stuff gets to go through the fine experience I just had. That's just mean. HD should confirm the stock when I order. If it's wrong, write a report and adjust inventory. And please, let the customer know! It's like you are purposely courting customer dissatisfaction.
