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June 2024 by abraham perezh
Excellent
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June 2024 by Gustavo Adolfo Flores Lozano
many articles
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June 2024 by Phillip Gutierrez
So helpful number 1
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June 2024 by Manuel fisher gerardo
Brandon and Chris, excellent service
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May 2024 by Reuben C Early
Small location that usual has a long line, but the staff is friendly and quick with it
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March 2024 by Ingrid Antoniszyn
I like this Game Stop. The staff is friendly and cheerful. They are helpful and even remember your name, if you are a repeat customer. The place is always clean and well stocked, and there are always new and interesting things to buy.
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February 2024 by Melissa B.
We purchased a switch pro controller in Buena Park, CA about 14 months ago at the time we also purchase a 2 year PRP warranty for it. Went into this store today to use the warranty due to joy-con drift on said pro controller. This store in Chula Vista Broadway said the ONLY option was to give us a REFURBISHED controller for it since they don't make the Super Mario Bros. Running Mario controller anymore, and GameStop recently changed their warranty policy so that they can now choose what to give you in exchange. I explained that wasn't the case when we purchased the controller + warranty, and that this is a bait-and-switch scenario. In addition to receiving a refurbished good we had to surrender the usb Nintendo charging cable. Pretty much we were going to end up with a USED/ REFURBISHED pro controller and NOTHING to charge the unit with. Please explain to me how this makes sense when we paid $59.99 for the pro controller and $22.99 for the 2 year "product replacement plan." Needless to say we left with our damaged controller and went into a different GameStop that DID honor the warranty that we had purchased for the controller. This store needs proper training, they didn't even scan the original purchase receipt or take a closer look into their system to see that we were entitled to a new controller. GameStop website states "THE TOTAL LIABILITY UNDER THIS PLAN IS THE PURCHASE PRICE YOU PAID FOR THE PRODUCT; IN THE EVENT THAT THE TOTAL OF ALL AUTHORIZED REPAIRS EXCEEDS THE PURCHASE PRICE PAID FOR THE PRODUCT OR WE, IN OUR SOLE DISCRETION, DECIDE TO REPLACE THE PRODUCT WITH A PRODUCT OF LIKE KIND AND OF EQUAL OR GREATER VALUE." This means we get a controller that is the same price as the original purchased price, not half the price. Go to this GameStop if you want to purchase something new, but definitely not for store warranty issues.
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January 2024 by Eric Lopez
New policy doesn’t allow for returns, only exchanges up to 15 days (30 days for Pro Members). Still, staff was super helpful! Always the best here
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January 2024 by Robert Abdullah
I needed a Rare cord.. it was not on the shelf. He mentioned discounted Cords. I insisted on the Discounted cord packed in a File cabinet of 50 plastic bags of Cords. 53 seconds of searching..WALA...I forgot your name BUT .....YOU THE FREAKING MAN.. SALUTES
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January 2024 by Alvaro Cuenca
They don't update their stock and they are always canceling and canceling, they have to think that one is in the mood for their games.
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January 2024 by Toro Guadiro
I'm literally watching these guys ignore the phone and Im in line calling.
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January 2024 by Official_Kay_hussle 47
Poor service, did not want to honor warranty that was purchased in store. Both "Brandon's" were self proclaim managers and did not manage to help until I called out to customer service to educate them on the warranty policies. Why do y'all work in customer service just to disrespect your customers? Both these dudes are jokes, went to a different location and I wasn't even stopped at the door and refused service I was helped and sent on my way with no additional issues by just one sales associate that was also busy but didn't give me a hard time at all.
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January 2024 by Omar Hernández
EXCELLENT SERVICE
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January 2024 by Official 47
Poor service, did not want to honor warranty that was purchased in store. Both "Brandon's" were self proclaim managers and did not manage to help until I called out to customer service to educate them on the warranty policies. Why do y'all work in customer service just to disrespect your customers? Both these dudes are jokes, went to a different location and I wasn't even stopped at the door and refused service I was helped and sent on my way with no additional issues by just one sales associate that was also busy but didn't give me a hard time at all.
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December 2023 by Truph Lee
I used to love this place as a kid but now it's not the same Letty we miss you
