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July 2024 by Jaycie Ortiz
It’s 9:20 pm and the store is closed. They close at 10 pm. They didn’t leave a sign out saying they were closed. Bad … customer service
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May 2024 by Catherine Grimm
I found the bandages I needed at a good price.
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January 2024 by Estra Y.
I looked online and both sites say they closed at 11 i showed up at 9:50 she said they close in 5 minutes -._.
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December 2023 by Keith Padalecki
Always great service from the pharmacy and retail!
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October 2023 by NORMA VALDIVIA
EVERYTHING TO A THOUSAND
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October 2023 by suh
Closed at 10pm not 11 awesome Sept 17
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October 2023 by Aksel Raya
I don’t know who or what these reviews are for but. I spent 1+ hour here where the entire team at the pharmacy pitched in. They all helped me resolve a problem with my grandma’s VERY IMPORTANT medication. They treated this with the urgency I felt was necessary. Thank you for the team under Mason around 5pm on 10/11/23.YOU ARE SUPERSTARS. This was a stressful time for me and grandma, but you all kept your cool and RESOLVED THE PROBLEM.THANK YOU for being such an effective team! Mason, you are a great pharmacy manager!Seriously. I’m so relieved. Thank you.
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October 2023 by Sandi R.
The roll out of the 2023 Covid Vaccine was a fiasco at CVS. As soon as the news announced the Vax was available, I called CVS and confirmed with the Pharmacy Dept. they had it in stock. I was advised that I had to go online to CVS website to make an appointment. I immediately made a "Group" appointment for 3, including myself for Sept 28, 2023 at the Eastlake CVS at 10:15 am. Group appts are time consuming as all information needs to be provided for each individual. Those appts were made over a week in advance. We received text messages confirming the appts. The day before the appt., CVS sent a text canceling all 3 appts and encouraged us to reschedule. I went online for the second time to reschedule the "Group" appt for Sept 28 at 5:30 pm at the East Palomar location. Two hours later we received another text cancelling those appts. That text said, "Due to unforeseen circumstances" the appts were canceled and encouraged us to reschedule. For the third time I went online to reschedule a "Group" appt. This time East Palomar did not have any appts available, but Eastlake CVS had appts at 10:45 am. The day of the appt, I received a call from CVS Pharmacy stating they ran out of the Vax. I complained that I already made 3 separate "Group" appts. If they ran out of the Vax, why does the text messages encourage me to reschedule? I also indicated that their website needs to be updated to block off appts when they run out of the Vax. She didn't even apologize for the inconvenience and simply said, "you'd have to ask our IT dept". Worst customer service! One of the individuals in my group also needed a flu vaccine, so he went to the Eastlake CVS and got the flu Vax at 10:45. Around 1:30 pm I received a call from the East Palomar location inquiring if the one individual needs the Covid Vax & the Flu Vax. I indicated he got the Flu Vax that morning and said we received a call earlier indicating CVS ran out of the Covid vax. He said, "It's first come first serve". Why does CVS request that customers make appts if you're not going to reserve a sufficient amount of the vax for those appts? Why was I advised that I had to make an appt to begin with if it's first come first serve? The guy said we are about to run out, so if you can get here quickly, he might be able to get the covid Vax. We rushed to the East Palomar location and literally got the last covid Vax for one individual in my group, then they ran out. There was a guy behind us in line and when they announced they ran out of the Vax, he was understandably upset and quite vocal about it because he had an appt. Unfortunately I know exactly how he feels. I'm frustrated and disappointed in the way CVS handled the entire situation. One star as that is the lowest rating you can give. My niece went by there and now CVS has a sign indicating that they are no longer taking walk-ins ... too little too late.
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September 2023 by Christine A.
I didn't want to post this review. It's for the CVS on East Palomar in the Chula Vista/Eastlake area. I avoid dealing directly with the pharmacy personnel because they are rude, unprofessional, not helpful and way too busy for the paying customer. The tone, attitude and condescending demeanor of the female I just got off the phone with is unacceptible, but I've called before (once) to speak with management, and the person who took the call, impersonated a manager. They seem to resent deliveries. That particular delivery was supposed to be for anti-biotics that I needed because I was sick. The delivery never came. When I called back two days later and asked to speak to the female manager, I was told they didn't have a female pharmacy mgr. So what was the point in not delivering my medication? There is something very wrong with the people who work there. It's time to change pharmacies.
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September 2023 by Neo Martin Del Campo
So I’ve had a few very bad experiences before but that was long ago now and they’ve consistently been providing good service and are helpful ever since.
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August 2023 by Melissa G.
This store is full of snobby employees who run around the store and think that they're not noticed spying on you as you shop. I spent almost 2 hours going through each isle getting things I needed/wanted as I had time to kill in the area. I made my way back to the restroom, set the basket down about 20 feet from the door because I knew they were pretending they were stocking but really they were watching me. Now mind you, I had no purse with me, and my clothing which was leggings and a tank top, would not be a hiding spot for whatever it is they think I was taking. I used the restroom, washed my hands and as I was drying them and fixing myself before going out, there's a loud knock and a man literally yelling that customers were waiting... so I open the door and there's one lady who obviously came to use it the same time I did if she was waiting because I was not in there long. So I come out, walk over to where I put my basket and it's gone. My phone was in there underneath things so whomever took the basket, dug through it to retrieve my phone. I go to the front and these snobby employees lie to my face and say a customer brought my phone up and left... so the lady dug through the basket and took my phone just to turn it in? These people collectively have no integrity. So after going back and forth with this super snotty man I knew he was lying. I was standing towards the front of the store getting ready to write this review before leaving, and I hear, "Is she gone?" To which I answered, "No she's not". Then this chubby, sweaty little blonde man approaches me at a sudden loss for words and he informs me that, hey what do ya know, they actually DID have my basket behind the counter. Directly beside where the other snotty man was standing when he proceeded to lie to my face. I informed this sweaty person that I don't appreciate being lied to or having my personal belongings touched. He says he will ring me out. So I go to the register, he was treating me like a child now not allowing g me to touch anything in the basket when I was trying to put things in order because if the total got too outta hand I would have already gotten what was most important. This spaz yanks the basket away fro Me and yells that he doesn't want my business and to just leave. I was prepared to spend up to $300 in that store. I had it budgeted in , I was buying my daughters face soap, toner masks, some make up and that stuff could get pretty pricy so that price seemed reasonable to me. Again I had on clothes that hugged my body and no purse so what exactly did this sweaty little unpleasant man and his spineless minions think I was going to take? Unlike these people, I actually have integrity and I value it more than anything that store has to offer so they read me wrong. I'll go spend that money at target later on and from now on I will steer clear from this store as I learned today that there are a bunch of employees who get a paycheck to stalk, yell at, and blatantly lie to and disrespect customers all while not allowing more than 3 minutes in the restroom before getting barked at and told to get out. They were the most unprofessional group of integrity free individuals I've ever experienced dealing with first hand. Unprofessional, cowardly, and outright mean. I was only going to proceed with this shit show and see it through to the end just to see the look on his orange chubby face when I whipped out my phone, you know, the one that he took it upon himself to hide behind the counter, to purchase $300 worth of stuff from his precious store. True self esteem can only come from esteem-able acts and that is why I don't steal. Looking in the mirror and truly being cool with who I see is a bit more important to me than nail polish. So steer clear from this place.... If possible. There are plenty of other stores within a couple miles that have the same stuff minus the little person version of Johnny Bravo with a DIY tan and sweat stains.with sweat stains. You won't be missing mu
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July 2023 by Victor Morlett
Store is closed before closing hours
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July 2023 by Israel Alarid
I always enjoy going to that CVS
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July 2023 by Jesus Quezada
I arrive 20 before closing and is already closed.
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July 2023 by S P
The women that work here are so rude it's unbelievable. If you hate your job go find a new one.
