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October 2024 by M Abalos
I was greeted immediately, or at least acknowledged by the 5 staff that were posted at the far end of the store. In no time, a gentleman from that group came out to assist me. I handed him over router box and the adapter. He got on the computer and punched in some numbers from the equipment I gave him. He confirmed that my daughter had her service with Cox and that she canceled recently. No more questions were asked and off I went. Easy, fast and efficient.
My daughter had been with Cox for probably 5- 10 years. Within that time, her internet service was raised, I believe once if not twice ($15 more per month, approximately $115 monthly bill). And, within the past couple years, her internet has gotten slower, signals were weak and sending messages with images took longer than usual. She then ended up exchanging her router for a newer version last year. Still, same issue. It was time to say goodbye to Cox.
T-mobile offered her $50 service charge, per month, nothing more, nothing less. A new router and an extender. BOTH FREE! A great deal and better signals in her 2000 s.f. home. Try T-mo out , if Cox can’t perform
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October 2024 by Ben Otterbeck
They gave us new cable boxes fixed our service took care of our needs
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September 2024 by John Kay
Keep in mind the store location is closer to the west side of the strip mall near 99 Ranch.
I got Internet here today.
The employee who served me was polite, professional and quick; frankly, I was shocked as I've hated Cox for over a decade.
We'll see how the service works out.
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July 2024 by Ahmed Al janahy
They very bad customer service team at cox commination
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July 2024 by Geovanni Guzman
MAY2024 Terrible location. I canceled my services and got charged $240 for equipment I physically handed over to a female associate.
14JUN2024, Now I'm getting charged $480 not sure why if I only had internet. I will never be getting COX ever again and I recommend you don't either.
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June 2024 by marcelino niebla
Excellent Excellent very friendly
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June 2024 by Leo Haidari
I recently had the pleasure of working with Leo at Cox Internet, and I must say, the experience was exceptional. Leo quickly resolved an issue with my bill that had been a significant concern for me. His professionalism, efficiency, and customer service were truly outstanding. While I've always had great experiences with Cox, Leo's assistance was the best by far. He went above and beyond to ensure everything was resolved swiftly and smoothly. Thank you, Leo, for your remarkable service and dedication!
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June 2024 by Sandy Maldonado
Shout out to Tyler Soriano for helping me switch providers. He was very informative about all the products and services they offer. Gave me the best option for my needs. 10/10
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May 2024 by Cristian Eduardo Villa Diaz
They are no longer there and they did not report it.
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April 2024 by Jesse Montes
Tried to work with them but my bill seem to keep getting higher and higher so I canceled my services.
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February 2024 by Gabriel sanchez
Fast and easy! Did everything online just went to pick my stuff easy 10min
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January 2024 by o Mc
I had a great experience with the technician Ramiro Figueroa. He came to my house on time to upgrade my equipment. When I opened the door I saw that smile and positivity from him right away. I had that feeling of trust and confidence with Ramiro at that very moment. He was very respectful, professional, patient, sincere, and honest. He explained to me in detail of what he is going to do and made sure that I understood everything. He was skillful and knowledgeable. He did a great job. I was really impressed with his work ethic and dedication to his job. I was so happy and 100% satisfied of the service he rendered. I am so glad to meet and know Ramiro. He is an awesome guy. Cox is very lucky to have an excellent employee like Ramiro. He is an asset to the company. You have a very good attitude. I salute you. You are a role model. Keep up the good work. EXCELLENT! EXCELLENT! EXCELLENT!
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January 2024 by Guille Valenzuela
Very bad customer service at 511 telegraph canyon. No one to help me with the internet program. I was at the office and they said I have to do it by phone. VER BAD REPRESENTACIÓN ? TO COX CABLE ADMINISTRATION .
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January 2024 by Daniela Diaz
Slow service. Super crowded. They need to hire more people for a speedy service.
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January 2024 by Tony Pajamas
Manny is a great worker and is very understanding. He helped set up a new line in and out of our place. Thank you, Manny!
