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February 2024 by Frank M.
How was my experience ? The Girl that acts like she's the boss was No help at all and acted like if she wasn't gonna make a sale she wasn't gonna help me so she passed off to another coworker witch help me .. but she was enough for me not to go back to that store!!
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February 2024 by Fang E.
DO NOT COME TO THIS DEALER. Unprofessional and scammy. I went in to get a phone upgrade and they messed up my account. Changed up my information without my permission, (pretty sure it's illegal) and my monthly statement ended up going up $10 instead of going down $20 like they promised. Will be contacting Verizon corporate and reporting their foul business ethics.
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February 2024 by Corinne Alarcon
Melissa was great during the time I was there. Melissa was the only one there when 4 other customers came after me. One customer was really impatient and rude but Melissa kept her cool.
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January 2024 by W C.
In November 2023, I visited a Verizon store to transfer two iPhones from my five-phone plan to my in-laws' two-phone plan. The goal was to upgrade their old Samsung phones with my iPhone 12s at no extra cost, maintaining their existing $90 monthly plan with senior and loyalty discounts. However, a store employee, Melissa, suggested upgrading to iPhone 14s on a new plan, promising no increase in their monthly bill due to a Black Friday sale. Trusting her advice, we proceeded, and I also upgraded to iPhone 15s on my plan. Unexpectedly, my father's bill increased from $90 to $120, causing distress due to his limited finances. Despite multiple confirmations from Melissa of an $88 monthly cost, another employee, Sergio, later contradicted this. Attempts to resolve this with the manager, Ricardo, were futile, and we learned he was replaced by Cesar. Unfortunately, Cesar was unable to rectify the situation, claiming the store couldn't absorb the misquoted costs. This left us in a precarious position, with my father-in-law facing an unaffordable bill. To alleviate this, I integrated his phones into my plan, hoping to reduce overall costs. This experience serves as a cautionary tale about the potential pitfalls of store promotions and the importance of getting quotes in writing. We felt misled by the situation and are now reaching out to Victra at
[email protected] for further assistance.
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December 2023 by Tommy G.
Terrible experience so far with Verizon . One of the managers (who quit weeks later) promised me 600$ back 200$ per item I purchased . I paid 180$ for the items I'd never in my life pay that much for something so little like that but I did for the rebate / promotion bonus . All I got was 50$ credit and told to keep going back to the store I went to 3 times yesterday just getting the run around 0 help from either store or customer service, very rude customer leaves you on read/seen Or unresponsive then the chat resets and it's a new agent and I'm stuck explaining everything again cause multiple agents quit on me . Very very disappointing and regretful on switching services so far .
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December 2023 by Humberto P.
Beware, Zombies work here. Not much more to say other than you can experience it for yourself if you decide to visit.
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November 2023 by John Alewine
One of the worst Verizon stores I have ever been to, staff Malissa let me break a sim after refusing to help me then made me pay for another. I really hope Corp shuts down this store before they are con artists! Tried to rush me out the store to help another customer, I told the customer to wait! I will not stop here with this complaint!
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November 2023 by John A.
One of the worst Verizon stores I have ever been to, staff Malissa let me break a sim after refusing to help me then made me pay for another. I really hope Corp shuts down this store before they are con artists! Tried to rush me out the store to help another customer, I told the customer to wait! I will not stop here with this complaint!
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November 2023 by Giovanni Tangorra
Great customer service, very helpful, answered all my questions always with a smile.
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November 2023 by Brianna Sanchez
Melissa was great! She provided exceptional customer service!
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November 2023 by Jacki Red
Melissa and Richardo are the best. Quick and knowledgeable and very patient.
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November 2023 by Jac R.
Worst customer service ever! The girl that was there 11/15 was yelling at us from across the room while she was in front of customers she was dealing with So unprofessional
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October 2023 by A M
Tuesday October 10 I went in just now around 1130 just to wait 30 min for this rude little kid to tell me since I don’t know the code he can’t help me make a payment because it’s not his problem… I know it’s not your Problem but you are there to help. They should put someone else to work and help because he doesn’t know what he’s doing and is so slow doesn’t know how to manage people..dumb
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October 2023 by Patricia Alcantar
I want to thank Melissa for helping me on a situation I had. She has great customer service and great communication. Once again thank you Melissa!! ????
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October 2023 by Jacinta Granados
Richardo Montesinos provided us excellent service this past weekend. He was alone at the store, but managed to smoothly assist us and all the other customers there. We were impressed on how he multi-tasked & remained calm despite how busy he was. We highly recommend him & that location.
