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August 2023 by Charlene S.
This has to be the most racist bank I have ever dealt with I was racially profiled and accused of being a thief. I went to the Chino branch 8/14/23 on Schaefer located in Stater Bros to cash a check and was accused of stealing the check by Dylan Masten. After Dylan Masten accused me of stealing the check, he then proceeded to yell at me in front of customers stating that he is not just about to give me money for a bad check, which is very offensive considering I cashed the same type of check before without any issues. Dylan Masten's behavior and treatment towards me was very unprofessional he humiliated, embarrassed, and dehumanized me while other customers watched I don't know if the manger was around, but his coworkers looked on in amusement as he belittled me. And to add insult to injury I watched while they treated other white customers with dignity and respect.
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April 2023 by Steve L.
Very helpful with a difficult transaction. Demonstrated great customer support and compassion with a difficult situation.Thank you
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August 2022 by Kristine S.
Came in today with my daughter who needed to open up an account and a savings account , myself along with my husband and both of our sons have open accounts here at the US branch in staters bros we were helped by Vanessa Vasquez she is the one who we always ask to help us out , she is always super polite and generous and always answers all our questions , and always seems to have a very positive attitude after a busy day dealing with customers!!!! Thank you so much again Vanessa and US bank for your amazing service
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July 2021 by Johnny C.
The best one around. Always fast, efficient, helpful, and prepared. I can't say anymore good things about this US bank branch that's in Staters bro. I never had to wait more than 2 min. I hope they keep up the good work and friendly service. It's always. Good plus when your home is close by and you like the people who work there. Covid sucks, but the friendly staff is always nice.
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June 2021 by Patrick D.
Never experience the best customer service I've ever had. Dylan Masten the US Bank representative has the amazing attitude and professionalism working in a bank. He help set up my daughter to open her bank account. I'll give this guy 2 thumbs up . Dylan Masten is a "Good" asset for US Bank.
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March 2021 by Andrew W.
I went to this branch to set up a new checking and savings account because I use this Stater Bros grocery for shopping and it is inside the store and convenient. Robin was excellent and she helped me for an hour setting up both accounts and explaining all of the options. It was difficult to hear due to Covid because there was a glass between us during the process but Robin came out into the store area at the beginning and the end of our meeting to chat with me personally (with masks, of course!) and made sure everything was clear and I didn't have any more questions. Great experience! Looking forward to banking here.
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March 2020 by hugo Castillo
good service and schedule of hours great for me
