-
August 2023 by Charlene S.
This has to be the most racist bank I have ever dealt with I was racially profiled and accused of being a thief. I went to the Chino branch 8/14/23 on Schaefer located in Stater Bros to cash a check and was accused of stealing the check by Dylan Masten. After Dylan Masten accused me of stealing the check, he then proceeded to yell at me in front of customers stating that he is not just about to give me money for a bad check, which is very offensive considering I cashed the same type of check before without any issues. Dylan Masten's behavior and treatment towards me was very unprofessional he humiliated, embarrassed, and dehumanized me while other customers watched I don't know if the manger was around, but his coworkers looked on in amusement as he belittled me. And to add insult to injury I watched while they treated other white customers with dignity and respect.
-
April 2023 by Steve L.
Very helpful with a difficult transaction. Demonstrated great customer support and compassion with a difficult situation. Thank you
-
December 2022 by Sergio Pineda
This branch has amazing people, who attend you with a smile and friendly attitude, always positive. It's my favorite branch, overall.
-
August 2022 by Kristine S.
Came in today with my daughter who needed to open up an account and a savings account , myself along with my husband and both of our sons have open accounts here at the US branch in staters bros we were helped by Vanessa Vasquez she is the one who we always ask to help us out , she is always super polite and generous and always answers all our questions , and always seems to have a very positive attitude after a busy day dealing with customers!!!! Thank you so much again Vanessa and US bank for your amazing service
-
July 2021 by Johnny C.
The best one around. Always fast, efficient, helpful, and prepared. I can't say anymore good things about this US bank branch that's in Staters bro. I never had to wait more than 2 min. I hope they keep up the good work and friendly service. It's always. Good plus when your home is close by and you like the people who work there. Covid sucks, but the friendly staff is always nice.
-
June 2021 by Patrick D.
Never experience the best customer service I've ever had. Dylan Masten the US Bank representative has the amazing attitude and professionalism working in a bank. He help set up my daughter to open her bank account. I'll give this guy 2 thumbs up . Dylan Masten is a "Good" asset for US Bank.
-
March 2021 by Andrew W.
I went to this branch to set up a new checking and savings account because I use this Stater Bros grocery for shopping and it is inside the store and convenient. Robin was excellent and she helped me for an hour setting up both accounts and explaining all of the options. It was difficult to hear due to Covid because there was a glass between us during the process but Robin came out into the store area at the beginning and the end of our meeting to chat with me personally (with masks, of course!) and made sure everything was clear and I didn't have any more questions. Great experience! Looking forward to banking here.
-
January 2021 by Roberto Vasquez
people in spectrum brach is very rud, Eleonor is always in the rush to chase you out.
-
March 2020 by Chef Jen
The employees at this US Bank branch are TOP NOTCH! I actually enjoy going to the bank because of them! I find myself dawdling at the counter because they are so friendly! I assure you, US Bank has been able to retain customers because of the excellent service provided by their employees....at least at THIS branch that would definitely be the case!
-
February 2020 by Callie S.
This review is for Sheila. She is an outstanding and attentive teller. I applied for a credit card over the phone, given the sense of urgency I had, since I was traveling out of the country in a few days. She explained every detail on the credit card and answered all my questions with certainty and professionalism. When I picked up my card, she took her time to set up my online banking, and offered me her business card to keep in touch, if I had any issues with my card overseas. She made me feel taken care of! Great service!!! She always has a smile on her face and a great attitude. Also, this is my favorite branch; they always give me excellent service and are very respectful.
-
September 2019 by Gabriel P.
Worst manager I have ever seen. Doesn't return phone calls. Actually the worst bank I ever banked with. They don't have a clue what they are doing
-
January 2019 by D C.
Everyone is always super helpful and nice here. No matter what time or day or any questions
-
December 2018 by John McGhee
I've been a customer of just about every bank in SoCal. This is by far the best bank I've used. Always friendly and attentive. They are open on the weekends!
-
August 2018 by Alex G.
Luis is great , he helped me out 10 min after they closed. He was super nice and quick! I recommend coming here ASK FOR LUIS
-
August 2018 by Tracee A.
Absolutely impressed with the customer service and ease of opening a new account with US Bank. I merely went in to open a savings account, and I am now greatly considering moving my Business Checking account from Chase to US Bank. The customer service from Nehala was OUTSTANDING. Very friendly, fast and informative. Thanks US Bank, keep up the good work!
