The U.S. Bank Branch is described as a great branch with good and helpful staff who work very hard to meet customer demand. Reviews note the employees are very accommodating, patient, and kind, with top-notch customer service. Specific mentions include a gentleman, bald with a beard, who is exceptionally kind and ensures customers are comfortable. While one person is noted as not very friendly, every other person there is considered great. Some customers feel the branch may be understaffed, but the team works diligently to assist, even interacting with third-party agencies to resolve issues like foreign currency delivery. The bank is viewed as very fair with their fees. Overall, the branch receives positive feedback for its helpful and hardworking staff.
At first we were hesitant to transact business at the Chino branch due to previous experience!However it was totally changed when the merger was established. The employees at this branch was very accommodating than before and they were very helpful ? to meet our needs.
November 2021
I was having trouble with my card being damaged and trying to get money out to pay rent. They helped me and were very kind in doing so. Friendly and caring staff.
March 2021
Branch only had one teller during lunch break? Had a line! Teller needs to speak up especially there's a flexi glass in between us plus our masks. Otherwise, she was friendly.
