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October 2024 by Mac Million
This place SUCKS ! The wait in store is terrible.. I've been there 3x"s this month because they SUCK. I exchanged a cable box, didn't work. I went back again, new box. Did not work. Called for service, tech states new box not activated at exchange. Tech activated box, cool right ? Nope. Doesn't work again. P.O.S. all levels. Called for help, can't reach anybody.. SUCKS !
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October 2024 by Seven Meng
The service was very good, Jake did a great job choosing the phone number I liked! Nice!
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October 2024 by Manny Montoya
Bad service super slow crew looks like they don’t care about customer
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October 2024 by Randy Abulon
relatively painless. sign in needed, even if it's not apparently posted; maybe it is posted, but i was NOT the only person who didn't initially sign in when walking in.
a bit of a wait, and somewhat disaffected staff. i get it. F2F direct CSR type position, leaves little personality. the person helping me was great though, probably just started his day.
big store, with lots of open space. hopefully, if a visit here is needed, all the details were already worked out on the phone before you got there.
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September 2024 by Suraya Eshaqzai
Never ever come to this location. The customer service representatives move slower than a turtle. Very slow. Be ready to wait an hour even if there’s only one person in front of you in line. I’ll never come here again.
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August 2024 by S
Open until late in the evening 8PM. also open on Saturday and Sunday. So I give it 5 stars. Thank you so much.
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August 2024 by 杨晨
The service is very good and very welcoming. The internet speed is also very fast.
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August 2024 by Teresa D
Been here an hour to exchange a power cord. 3 employees and never less than 7 people waiting. When I was next, 3rd employee disappears. Other 2 have been with same customer entire time. This has happened all 3 times I've been here. Time for different internet provider. Never a sorry for the wait to anyone.
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August 2024 by Woofles
terribly slow customer service. waiting over an hour to return THEIR equipment after cancelling. Only two or three employees in the front who take ages to help their customers. Not to mention how they disappear in the back for over 10-20 minutes leaving a consistent 4-5 customers sitting around in the lobby. Multiple customers left because of the long waits. Avoid this location.
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August 2024 by Prof. M
Anna and Sebastian excellent service. Helped me with my mobile device services. And purchase of iPhone 15 Pro Max. Thank you, Marvin M.
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August 2024 by Karla Rodriguez
The most incompetent, useless, and unknowledgable set of employees I have ever encountered. They do not know how to navigate through their own program and data to assist customers. Coming here for any assistance is an absolute waste of time.
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July 2024 by Gus Cendejas
Very good service, organized and attentive to customers
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July 2024 by Mulan FL
It's not where GPS shows you, it's in a corner of the parking lot. If you reach the GPS location and find nothing, keep going turn off the GPS, the store is near sugar coat nails.
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July 2024 by Antonio Maldonado
Excellent service and they have very friendly and attentive staff.
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June 2024 by Michael A
We got outstanding service from Ana in Chino. She was patient and helpful and saved me a lot of money when I transferred mobile service from Verizon. Thank you ?
