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June 2023 by Miguel Miranda
Awesome company and great customer service! They got back to me quickly and took care of what I needed. Definitely will buy from them again!
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June 2023 by Mike Miranda
Awesome company and great customer service! They got back to me quickly and took care of what I needed. Definitely will buy from them again!
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December 2022 by Andrea Balog
Very professional and courteous service. Thank you!
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December 2022 by Ne Ne K
Great product and friendly staff
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December 2021 by Dino Grasso
We bought a fire pit from the Shine Company through Rue La La. It does not function properly and cannot get anyone to answer the phone at Shine or Rue to help with this problem!! DO NOT buy anything from either one of these companies if you expect to get any kind of costumer service! Terrible, just terrible!
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December 2021 by Linette Duff
Exactly what I was looking for! Beautiful, sturdy rocking chairs that were easy to put together. They are a great height and very comfortable.
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December 2021 by Maggie Zhu
Love. Love. I LOVE everything about my chair. The comfort of lounging around watching my kids and dogs romping through the yard.
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December 2020 by William Browning
Purchased a wishing well for my front yard from Shine Co $156 at Home Depot. Due to a compromised immune system from 2 kidney transplants i had it delivered, When it arrived it was damaged the wood was split the nails were bent pieces were broke off. Called Home depot ( Girl was very nice ) She said since it was a 3rd party item we need to call the shine Co. We called and the man that answered was very ignorant to my wife, would not listen kept talking over her and basically said take it back the Home Depot who had told us to call the Shine co. My wife explained or tried to that i have a compromised immune system and due to covid 19 we can not do that and his reply was we can argue all day. Take it back to the Home Depot. Bottom line stay away from this company, their customer service sucks they wont stand behind their product and they do not want to hear what you have to say. Unbelievable .
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December 2020 by Kelly E Duell
I ordered a “hot chili pepper” outdoor bench. The front leg split. It took me weeks to get someone from this company to respond. It took several more weeks to get them to respond to my warranty request, which they denied, stating it is not covered. So the leg randomly splits down the middle when we have sat on it literally once, it is covered with a heavy duty bench cover, and yet it is not covered? This company does not stand behind their product, impossible to contact, and just want your money. Don’t buy anything from them unless you are ok with inferior products that cannot be returned or replaced!
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December 2020 by Latecia Frisina
I bought two classic Adirondack chairs from Kohl's last fall during the end of season sale. Kept them in the boxes until today. I was seriously disappointed to see that not only one but both chairs were damaged. It had been too long since we purchased to return them so what should have been a quick 45 minute project turned into multiple hours. We had to super glue and put mending plates on broken back braces. We glued and duck taped a broken seat slat. Never again! I'll pay for handcrafted on Esty next time. These might make it through this summer, but I doubt it.
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December 2020 by Chris R
Good customer service! Got my replacement knob pretty quickly. It's been 7 months and no problems.
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December 2020 by Chuck Skinner
Cute wishing well but construction is shoddy. I can see why you don't warranty wind damage, you could blow on the boards for the roof of the wishing well and they'd fly off.
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December 2020 by John Goordman
Don't buy unless you want to be responsible for shipping costs for the manufacturer to inspect the product for a warranty claim.
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December 2020 by Aubrey Lott
I purchased 4 Adirondack chairs for my patio back in January and they are keeping up well!
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December 2019 by Gen Guanci
Stay away. I received a defective product. NO response from company despite 4 attempts to communicate with them. Now I am out $143 and stuck with a useless garden bench.
