-
April 2024 by Mark Velarde
All excellent
-
November 2023 by Ed A.
This place blows me away nothing like Wells Fargo they charge you for everything and there's hardly any people there to help you waiting in line you know the drill . Not at schools first nothing but help cordial people helping you nothing like the bank I've been dealing with for 25 years so glad I changed only because my wife is a school teacher that I was able to see firsthand the difference I'll never go back !
-
September 2023 by Bob S.
The entire staffing at this location are Super Helpful. Darshi pulled me out of the line and walked me to her cubicle, expedited my transaction in minutes. Normally the Teller Mr Tyrie is able to work any size line of customers in no time . Either way the Employees at Chino Hills Office Are GREAT... Thank You for all your HARD WORK!!!!!!! Good Job:-))
-
September 2023 by Catherina P.
I wanted to give the Chino Hills location a round of applause, in general. However, I really wanted to give a special thank you to Brissa. She helped me in multiple visits for my notary document visits. Not only did she answer my questions clearly, she greeted me with a welcoming smile as well as a friendly and interesting conversation. She most definitely made my experience positive and to run more smoothly!
-
August 2023 by Josh Ortiz-Hamlet
Honestly.. This morning was a tough one for me as I had woken up to a huge negative balance due to a scheduling issue with a payment. But I spoke with Jasmine, maybe from their corporate, and she helped me out BIG TIME. I've never cried on the phone with anyone, but I couldn't help it. These people genuinely care for their customers and I can't explain how grateful I am for SchoolsFirst.
-
August 2023 by Cynthia Williams
I've been with Schools First for over 12 years. Best customer service, and assistance with any of their associates.
-
June 2023 by Cindy M.
Great spot! It's located at a nice shopping center with plenty of shopping and restaurants nearby. I went first thing in the morning so I can't say if parking becomes a problem. The bank was clean, bright and associates were friendly. I made a withdrawal and asked for information about personal loans. There was two ATMs located inside. The location looked much smaller than I am used to seeing.
-
May 2023 by Karen G.
School First Federal Credit Union has, by far, the Best Customer Service with real speaking people in many industries.. Marisela has been an amazing mentor, guide and educator who helped me understand my options, was patience and showed me ways to solve my issue, even beyond her call of duty. I feel embraced by family at my Credit Union. Thank you!
-
March 2023 by Annabelle R.
I think his name was Johny but he gave me the best customer service and made my day. I felt I needed to leave a review somewhere to express how happy I was. Thank you so much for helping me with my issue!
-
March 2023 by our_retro _life
We really wanted to thank Suzy Perez for the amazing job she did with giving us piece of mind. Being new to the finance decisions we have been making this year, it was so comforting to know that there was a person there to answer all of our questions. She went above and beyond in helping us with our loans at our local branch. Her friendly and savvy attitude is the reason we will always be a member of SchoolsFirst. It's nice to see his type of customer service still exists now a days. The entire staff at this location is extremely helpful and we are luck to have them all!
-
March 2023 by Stephanie Lopez
We really wanted to thank Suzy Perez for the amazing job she did with giving us piece of mind. Being new to the finance decisions we have been making this year, it was so comforting to know that there was a person there to answer all of our questions. She went above and beyond in helping us with our loans at our local branch. Her friendly and savvy attitude is the reason we will always be a member of SchoolsFirst. It's nice to see his type of customer service still exists now a days. The entire staff at this location is extremely helpful and we are luck to have them all!
-
February 2023 by Kevin S.
Today, " Was my Day" I came into the lobby of this ( School First Credit Union" in ( Chino) @ about 1:35 Pm. I was going to use the 1st far left (ATM) and noticed a red light on the ATM flashing. I placed my card inside,the machine said " This ATM is unable to take cards today, or something like, this machine is unavailable today. So I asked the employee was the ATM's working. The male Supervisor told me to use other ATM. I place my card inside, then made my deposit. The machine then Started to make all kinds of noises, then took my " Cash " and said (This ATM is unable return YOUR Deposit. I didn't get a receipt or anything. I told the Supervisor who was sitting at a desk close by, and his response was, " Here's my business card call YOUR Credit Union, we can't help you.I was on the phone with my credit union, inside THAT Schools First credit Union for about 35 Mins. MY Credit Union told my that they would handle everything. Wow a difference between both credit Unions,which are incredible. My credit union really helped me a lot. My credit union show compassion in a time of loss of over $480. The other credit union basically told me so sad too bad watch where you place your money. I advised them several times to shut down the ATMs and they refused. They told me as long as people can make withdraws. It's OK to leave them open. One person came in to the credit union and attempted to make a deposit. I told him not to it was not working it would take your money. No thanks from Jose Diaz the branch supervisor.
-
January 2023 by Brian H.
We reestablished our account and switched over our auto loan from Kia to SchoolsFirst. Got a lot better rate. Sara assisted us. She was friendly and professional. Detailed and prompt. Easy process. Everything was explained and handled in a timely manner. Happy with the service at SchoolsFirst.
-
October 2022 by Gracie S.
Eric was super helpful today! I would definitely recommend this location. They take care of you right away!
-
September 2022 by Maritza C.
Nakima really takes her time to take care of customers. She scheduled my appointment to go in on my lunch and when I got there made sure I had snacks and a drink. I was there to open up a checking and savings account and the lady who helped me was so fast and got me in and out on time for my lunch and I still had time to stop at McDonald's for a quick bite. These girls were phenomenal. I haven't experienced such great customer service like this in a long time!
