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February 2024 by Anne G.
When you check out they no longer load your basket, the cashier just stood there, and handed me the receipt, truthfully, if you must shop at this business, I suggest online, pickup and they don't even need a store front, shame on Sam's club, why pay for a no service membership; we can ask for a refund on our membership and do elsewhere!
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January 2024 by Rhain3b0w888 C.
Ery organized and clean. Cafe has a good service . Staff are nice and they greet you with a smile. There not grouchy lol...love this branch.
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November 2023 by Mae R.
I like the Sam's Cafe. The prices can't be beet. Everything is costs less than $1.50 except for the whole pizzas. The pizza pretzel is great for kids who do not like pizza sauce because they put it on the side. I love that the kids can get an icee for $0.89....Like what less than a dollar that's unheard of these days.The food is tasty for fast food. I love I can order through the Sam's Club app and just pick it up and do not feel guilty spending $50 on food. I do wish they had more places to sit. Sitting is limited and a waiting game. It can get crazy with there is a rush of people at the Cafe. But the self checkout through the app is something to be admired. It so quick and easy especially with kids in tow I'm in and out with no kids saying "there's another line!" I am surprised there are no long lines through the aisles which is a refreshing for a big box store.
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November 2023 by Mohammed N.
Good sams club got everything you need people over here are nice and very friendly also the place pretty clean too
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November 2023 by Liliana S.
I visited the Sam's Club in Chino Hills recently, and I must say, it was quite a disappointing experience. The first thing that struck me was the state of the store. It felt dirty and disorganized, with chaotic aisles that made it challenging to navigate. The real letdown, however, was the staff. I encountered some incredibly rude employees during my visit. On my way out, I had a particularly unpleasant encounter with a gentleman who appeared to profile me for some reason. He made me wait while he had his manager review my receipt and go through my entire basket. When I questioned why this was necessary, he simply stated that it was protocol. However, I couldn't help but notice that he didn't subject the other 10 customers in line ahead of me to the same treatment.This experience left a sour taste in my mouth, and I can't see myself returning to this particular Sam's Club anytime soon. The combination of a messy store, unprofessional employees, and what seemed like unfair treatment made it an overall unpleasant shopping trip.
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October 2023 by Rk T.
Worst experience for curbside pickup. I waited over an hour and a half for my order. I will never go back to this Sam's club.
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October 2023 by Chito M.
Have been a long customer for sams club but so frustrated to know a friend's car was hit and run by a shopper that my friend was able to get the plate# of the guy who hit. Unfortunately even the sams employee who witnessed it doesn't want to be involved and sams club itself doesn't take any report for an incident that transpired in their parking. They said it has to be reported to the police. Worsen the matter is they said they most likely don't have CCTV of the incident it being bin the parking lot. We're not safe at sams parking therefore. We better move to Costco since sams doesn't protect their customers. Just a suggestion which I am taking.
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October 2023 by Brandon S.
How is Sam's Club still in business? Serious question. I went there for the second time in my life the other day driving straight from a Costco. I first started browsing food for my cat. They sell Purina. That's it. If you don't know how bad Purina is, look it up. Then In browsed the pre-made dinners to heat up. They have chicken alfredo in a big tin and a few other lazily prepared pasta type dishes that looked gross. I passed on this area too. Then I went to the frozen area, feeling embarrassed that my cart was still completely empty, and I realized that most of their frozen food is the lowest quality frozen food you can find. At this point I was trying to justify my trip here - I had to buy SOMETHING. So I bought eggs, and I bought a bag of coffee. That's it. On the way out, the line to checkout was non-existent because nobody shops here so that was at least fast... But I wanted to grab lunch, so I waited in line for TWENTY MINUTES as one person took orders for a line of 20. Everyone clearly comes here for a hot dog lunch but not to shop. To top off my visit, half of the soft drink machines had no syrup. And they were out of straws. Lol. I got home and took my Sam's Club card out of my wallet and buried it in a drawer to never use it again.
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September 2023 by Mercedes Gonzalez
Great value for a huge slice of pizza n large sized drink of your choice. Pizza was yummy too!
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August 2023 by Yvette D.
Sam's Club in Chino on Grand used to be really good Sams club the manager there Erica I believe maybe over two years ago she was doing a great job now I think her manager green is not quite up to scale but besides that they got new ovens and cook the chicken and the drumstick sera they burn the wings but that they're just not cooking right and they taste like mush the very red inside I'm not cooked all the way it's not the person who is cooking The chicken because I bought a chicken long time ago same thing I stop buying them from them because I don't feel that good anymore and when I did go by this one chicken and it was almost 7 o'clock there's tons of chickens left to buy no one is buying them anymore because they're not that good. I hope they fix his problem this is a membership store The other thing is that all the male employees don't look happy all the women are not happy either but they also don't want to help you it's better off if you ask one of the mill employer for help you get home we come up to a woman that works at Sam's Club she gives a face a attitude she has this like power trip walk I feel like I'm at Home Depot. and I totally understand everyone wants to be excepted but also the regular men and women that shop there when you go to In-N-Out you don't see any differences of what type of female or male you are they give you a product and they give you good service and none of that comes into the picture of that so I hope that Sam's Club in Chino on grand can look at that and structure their store that way because before you know that there's not gonna be any Men working there .
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August 2023 by Debra H.
Price increases on low cost items have been unmerited. When item does finally go on sale - basically returning to just below cost of item two years ago - it's out of stock at this club (this time). Or only sometimes in stock (as it was last time this item was on sale).Update:Tried to Update but draft was not my review so editing. Went to store on 8/7 and item was out of stock, as it was on post date. Returned 8/14 and item was in stock albiet in very short qty. Due to sale price, I did purchase. Returned again 8/30 and item was in full stock, but at 11.68. I passed, as price increase seemed to exceed inflation. Returned today and item was fully stocked and 10.48 (rollback). I purchased and will return on Friday and do so again. Balanced increases are a way to keep customers, especially when we're paying to shop here. A full stock review would be most appreciated.
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June 2023 by Roderick O.
Samsclub Manager, are you listening? You've I've 20 people waiting in line in cafeteria with only 1 poor clerk working. Come on! Use some common sense!
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May 2023 by Emy E.
They have their associates single out black people or people who they think do not qualify to be in there at the entrance of the door, embarrassing them to show their Sams Clubs card. This guys train their employees to do this. This isn't even necessary because without the cards you can't even pay for items and there is an employee who checks items at the exit so what is the purpose of this?
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May 2023 by Kimberly B.
Want to wait 40 minutes to get a pizza? Make sure you go to Sam's Club! Your order will get mixed up with others, & hey maybe you won't even get your pizza! Order ahead on the app to beat others? Your order will be forgotten if you don't speak up and ask what's happening with your pizza. Maybe they are backed up with order which causes stress but they only have 3 pizza ovens! Good luck
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April 2023 by Patrick C.
Went it here for a tire quote and they were above and beyond great service. I was locked in on a tire and they gave me way better recommendations. Set appointment up and there service was done in the time frame stated. Highly recommend
