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February 2024 by Joyce Knoll
Site is ok; what you would expect. Grooming experience has been terrible.
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January 2024 by Tammee*TamTam!
I like this PetSmart. For the most part, they have great clearance sections, the staff is courteous, and a few are knowledgeable. Other than that its better to order online and they have great coupons for online ordering.
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January 2024 by Cynthia Perdue-Nolan
Went to Pet Smart for a vaccine clinic for my kittens. It was awesome!
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December 2023 by Malori Lane
Female store. Very large store compared to the one in chino hills. Friendly and helpful service.
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November 2023 by C P
Great store for your pets needs if you need something for them right away. I love their laser engraving machine for tags.
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November 2023 by Rita Valizan
I was there today to get my dog nails clipped they were very very friendly there and did a great job
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October 2023 by Hayato T.
Would not give out any stars as they are so mean! Asked to grab some fish that I wanted to buy! And they don't have patient ! They lack of employees than hire more people to serve your customer or to work better! Not to be mean to your customer
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September 2023 by M L.
I went to the Shotvet in store clinic I had seen advertisements in the store encouraging reservations online which I did and paid upfront for two dogs rabies shots when I arrived at the store they informed me that one dog needed another two dose shot which was going to be given a month apart and I paid for it for some reason a month later they couldn't find my paperwork, so more than a month since last shot passed, I contacted Shotvet and was told it was to late, now I feel like I paid for a service we never got. Makes me wonder how many more of these are happening. As you can imagine I have no intentions on ever returning to Shotvet and will continue warn people of the practices that transpired Mario 909.270-1495
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September 2023 by Z S.
Do not give Petsmart your business! They are so rough with your pet. The groomers don't even pretend to be gentle when they comb the dogs hair!! They refuse to brush the hair out like civilized people and just jam the comb thru the poor dogs hair like jerks. I asked the girl what she would do if her hair stylist combed through your hair like that!! She just laughed. They are totally dishonest and always claim AFTER you leave that the dog has "knots" or matting and you'll have to pay $40 extra if you want them to "gently" comb them out, otherwise it's free to rip the comb through their hair while the dog cries...which one would you like? Really??!!! They are over- dramatic about everything and just want to nickel and dime you to death. I will not bring my dog back here again!
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September 2023 by Caleb Storm
Love coming here with our dog, friendly staff and welcoming environment, we always find what we need :)
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September 2023 by hiwot tsegaye
Wasted my time coming to petco on grand Avenue Chino because it says they are open on their website. We got to petco 15 minutes earlier than the said closing time but they are closed even though there are workers inside looking at us walking up to the door.
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September 2023 by Cristy G
The staff is always nice and helpful. We usually come here to buy either food for our dogs or items for the hamsters.
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August 2023 by Sharlene Babel
Best place for ALL YOUR PET NEEDS! Chip ❤️ to go even if it’s for the vaccination clinic.
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August 2023 by Alejandra E.
the cashier is really rude she makes me do her job by asking in an angry way how much product i have and doing many ugly attitudes, she not had costumer service
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July 2023 by Brandi
Their customer service is always great! I take my dog for the training classes every week & Lucy is really great with all the dogs ( & parents lol). Can't go wrong there. With a growing med to large breed dog, they were very patient and helpful in selecting (and replacing) her harness until we got a good fit.