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July 2024 by Rigoberto Arellano
Horrible company ??
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May 2024 by Jackie Garcia
JB was able to resolve all of my troubleshooting issues with my network, he was extremely professional, patient and very knowledgeable. He went above & beyond w his expectations. JB shall be our next Metro executive. Ty JB
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November 2023 by Maea Cunningham
Not very friendly
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July 2023 by jeo Lemus
Nice place, got a T-Mobile tote bag!! Thanks
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July 2023 by Marcelina Pierce
Small,but helpful.
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July 2023 by Tanya Hendricks
They listened to what i needed in a phone but so dang instant that i buy a non name brand.. When i finally chose 1 i liked oh we are sold out.. And its 1 they suggested i get.. So started pushing the off brand even more..
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June 2023 by montserrat rodriguez
The process to active your phone was fast but the employees there kept getting sidetracked into another conversation when they were helping a customer
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May 2023 by Daniel Aptekar
I feel that new and existing customers should have the same deals.I’ve been a customer of Metro for over 10!years. Upgrading your phone should be an easier process.
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March 2023 by Monica chaves
Customer service there sucks bad but Yet I still continue to go to the store ,is the closest one to my home ive been there for the fifth time . This is probably the last time go Metro PCS. I entered this store Everybody's on break!! no welcoming knowledgement whatsoever. Eating on the counter facing their back to the customer. I waited 10min , no help no questions NOTHING!! My intentions was to add another line to my plan and buy 2 phones.
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November 2022 by Nilda E.
Worst Metro store I have ever been to. They will lie to your face and rip you off. I came in to upgrade my Samsung the price they have displayed is $199.99 plus activation and tax. However they said the total out the door was $310. HOW HOW HOW I went to another store and all I paid was $260. Don't go to this store they up price all their phones 50-60 dollars. Worst attitude also when you call them out on it it gets worst to where they ask you to leave the store. I asked for the manger (Margie) even worst attitude than the first girl. DONT BUY FROM THIS STORE. This store need to get shut down can't believe metro let's stores like this be open.
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July 2022 by Na Na
The employees here are terrible customer service I told them my pin they kept saying it was incorrect overcharging me on a new phone I would never recommend anybody coming here again go to the one on mission and Chino Emily is the best
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July 2022 by Patricia Villa
Very bad service, I never go back there, I prefer to go somewhere else because all the people who work there are useless.
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May 2022 by Seli Neva
The employees here are terrible customer service I told them my pin they kept saying it was incorrect overcharging me on a new phone I would never recommend anybody coming here again go to the one on mission and Chino Emily is the best
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March 2022 by Edward Chavez
Spoke with Diana over the phone excellent customer service skills and very helpful
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November 2021 by Jen Jen
Do not do business here. Went in to get a new phone because mine broke. The employee said that I can be approved and get a new phone. I gave her my info and she said I was approved. I asked her if this was a line of credit I was taking out and she told me yes. She said it would be interest free for three months after the three months it was going to be 20% interest. She said I can make large payments on the phone to pay it off before interest started. Turns out it was a lease. I have three months to buy out my lease but there is a 20% charge to do so. My other option is to make 11 payments of $85 a month. If I choose to do that I’ll have paid close to $950 for $500 phone. She lied about other things as well. This is just a summary of what happened. My fault for trusting the employee though. I made the mistake.