“This place gives me absolutely great service. Especially Dr Daniel who is very helpful and considerate to the people around him. He is very nice and the prices are better than most places”
“received text message prompting check-in 1.5hr before the appointment time. My appointment was for an evening time on Thursday, close to closing time. With the mobile check-in, there was no need to check in via kiosk, and I was called in within less than 10 minutes. The lady (whose name I don't recall but wish I did) was very pleasant despite it being close to end of her work day, which I really appreciated.
She was also ESPECIALLY good at drawing blood, I barely felt a thing and there was barely a mark from the needle afterwards. (I typically have no qualms about getting my blood drawn and don't even really mind if it's done by a beginner, but noticed that in such cases it can leave bruising. Nothing like that here.)
Very clean facility, including cleanly kept bathroom, and efficient set-up. I would select this location again for future blood tests.”
“This is my first time here in Quest Chino branch. Valerie is the best! I didn’t feel anything when she drawn my blood. This place is too small and there’s a lot of people waiting but they called my name in less than 5 minutes because i have appointment.”
“I got there a few minutes before open and there was already line with like 20 people in it. Took about 10 minutes to get checked in- be sure to drop of your order at the front desk, there are 4 tablets to check in so it moves pretty quick. Waited about an hour and 20 minutes before i called back, technician was nice and did a good job.
One thing to note is that when you check in, they say they will text you, but I never got the text. I waited in my car for like 30 minutes and waited the rest of the time in the lobby and heard my name called. So don't trust the text system, be sure you are inside after a certain time to make sure you hear you name called. This place is so busy its crazy, and appointments are booked like 3 weeks out. Overall, service was good though.”
“Having to go to urgent care can be super frustrating and not the funnest thing to do but today was a great experience. Booking an appointment was so easy, the office staff was really nice and check in was easy. The nursing assistant and practitioner were super nice, easy to talk to, thorough, and provided great care. Its so great knowing that an office where you feel taken care of.”