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“Great UPS location. Employees are helpful and efficient. Hardly ever a wait. In a shopping center with a huge parking lot. I once witnessed a customer say rude things to an employee and the employee just let the customer run their mouth while the employee continued to do their job and helped other guests (so professional, seriously impressive) and then responded with "you too" and I still think about it to this day and it makes me laugh.”
“Jim is fantastic! It's nice to be recognized & remembered. This is my go to location for shipping & other services and they provide great service.”
“Always excellent service. Very reliable and professional. I send items regularly using both fed ex and postal service at this office. Saves me a lot of time at government post office line ups. Been going here for couple of years and never any issues. The owner is responsible and very helpful - always finds best option for shipping needs. Highly recommend this business.”
“Solid business hub with great working people. They are helpful and knowledgeable about the many concerns that enter the business. I'm glad they are in my town.”
“I visited in early July of 2024.
There is plenty of parking out front. The business to the very south wasn't open so that allowed even more places to park. I was greeted and helped immediately. I had to complete a live scan. The person that helped me was professional and courteous. The live scan costs about $65 and took less than 15 minutes.
The business wasn't crowded at all, although there was people coming and out to check their mailboxes.
Overall, a positive customer experience and an apparent good place to have a P O Box as well.
5 stars and highly recommended.”
“My parents had passed away and I was sending home 1 very large fragile item. The staff were incredible, packaging very carefully this item and along with a homemade quilt and paintings. I received this back home in Oregon everything neat and clean. Their care was so evident and touching, what a wonderful package to have at my doorstep a few days later. I am grateful and touched. Cathy Barber”
“The employees at this branch are friendly and helpful. They can also manage more than one customer at a time which makes it easier and faster to get things done!”
“I want to start by saying that my experience at this location has always been great! Always quick and staff is usually friendly.I went in a week before Christmas to print nice labels for all of my gifts. I spent almost $20 on some Avery labels. There were 12 sheets and I was going to use 10 of them to make mine and my brothers kids labels for Christmas gifts for work and their classes. I had to email the files to their store email. I did so and called to confirm they got it and came in. I was helped by Arthur. It wasn't my first time being helped by him, but I usually just have Amazon returns. He is usually a more straight faced person when I come in but I don't really mind as my transaction is always quick. This time, I came in to make these labels and my experience was very different. I told him that I always do a test on a piece of paper and write an X on it and sent through printer to ensure we know how to enter the label papers in the feed and print on the right side. He assured me that if he used the side tray, it bypasses any other print job and he's done it before. He sent the fist one through and it prints on the wrong side. That's a waste of a sheet . All he said was " well that's a first." He never apologized and just tried to hand it back to me. I was like oh ok I guess you can trash it. Now we know how we need to enter it so a few others were printed. Then he printed one of the files twice. That was a waste of another page of labels and I had none left to make if I needed more. Printing all the files took about 45 min. When I went to pay I asked him if he could give me a discount for his errors and waste of my product/time. He said "Unfortunately not." I mean, it was only about $8 but it was the principle. I tried to tell myself it's Christmas time and maybe he was just having a bad day because I am sure it's super busy this time of year for them. By the next day, I was still upset at how he handled the situation and how he his demeanor wasn't empathic so I decided to write the store.I am glad to say that the owner Hanswahini Kumar called me right away, but I was at work. They emailed me, apologized for my experience, and refunded me for my print job. I appreciate the owner making wrongs right. I will keep this as my home store. Thanks, Hanswahini.”
8:30AM - 6:30PM
2063 Rancho Valley Dr Ste 320, Pomona
Mailbox Centers
“This store it the best… I recommend this store to anyone in the area I live in DiamondBar and I drive over here to the store because their customer service is top-notch. They are always there to help five stars to them.”
“Store is always clean and inviting. Staff is extremely helpful. UPS offers all the services I need such as mail-boxing, fingerprinting, passport help, and notoriety.I tend to always get attitude with the front office staff at USPS (post office) so I stopped doing business with them.”
“I do tons of Amazon returns weekly and shiv is always amazing while being patient with me. This store gets me in and out quickly and they have great customer service!”
8:30AM - 6:30PM
2420 River Rd Ste 230, Norco
Mailbox Centers
“This UPS store is great and it's employees are always super helpful every time I come in. I'd like to give a shoutout to Vivian who who went out of her way to help me pack an item. The time she took out to assist me was above what I have seen other employees at other locations do.”
“Great customer service & the fingerprint isn't too expensive either. The blonde lady behind the counter was fast and courteous. Her cheerful attitude makes u wana come back”
“I have used this company for printing and faxing only! My review will be based on that.I have used this company to print shipping labels which I email to them and they will print when I get to their location, pay and be on my way.Same thing with faxing documents, I have fax documents from here and have not had any problems with the staff.Like at any other place if the ladies are busy helping a client, you wait until is your turn. Yes, sometimes they do take their sweet time, maybe because they are getting paud hourly and are in no rush.I'm not sure if they also send money to other countries but usually Friday and Saturday is crazy busy.”
“Notary Public, Kassandra at this store was very nice to explain the procedure per CA Notary Law when I contacted her for Notary service and the reason for an attachment instead of on the Affidavit document sent from a consulate.”
“Will be a returning customer! Loved the service I received!I was having a rough time across the street at the USPS and ended up checking out the PostalAnnex in hopes of receiving better customer service. The lady behind the counter was incredibly helpful and kind. They are a little more expensive than the USPS but it’s worth the care and service they provide.”
“I've had my office with Pine Executive office for over two years. The inside building is well decorated and clean. It also has plenty parking spaces. The staff is attentive and friendly always willing to help. Jazmine has been extremely helpful and she is the best on-site manager I have ever dealt with. Highly recommended.”
8:30AM - 7PM
8780 19th St, Alta Loma
Mailbox Centers
“I recently visited this UPS store and had a fantastic experience. The store was clean and tidy, creating a welcoming atmosphere. The staff was incredibly helpful, going above and beyond to assist me with my needs. Overall, I had a great experience and would highly recommend this UPS store to others.”
“This place is great. I've been a customer for 7 years. I have all my business mail delivered here and have never had an issue. Every time I go in for a personal matter or to make an Amazon return, the staff is friendly and no packages have ever been lost. The owner is a good person and on top of his staff. I was shocked to see some of these other reviews here, but I think sometimes people conflate a problem that might be more specifically related to UPS in general with just this specific store, which is sad to see. From my perspective you can confidently do business with this location and have a great experience.”
“If you need Notary services, I highly recommend you to visit Postal Annex Ontario and ask for Maria, She is extremely kind and understanding, She is very professional and organized with constant communication, dependable, professional, and friendly. Couldn't ask for a better Notary service, very much appreciated! Thank you so much! I truly appreciate your speedy response. You're awesome! This is why I haven't switched to another for my notary needs. I am Very impressed! I most definitely recommend others to experience it for yourself, you won't be disappointed.Thank you!Sincerely Robert Holmond.”
“I could honestly say this, UPS store is the best store around in Chino Hills. I have absolutely used the other UPS stores in the area. They are not friendly and they do not get the packages out the same day when you drop them off at a decent hour.Also, the store in the Albertsons location is clean and maintained compared to the other local UPS stores.”
“I needed to send jeans back via Fed Ex (side note: it's probably best not to buy jeans online, unless you know your size in a certain brand) and was happy for this little inconvenience because it meant discovering this convenient spot. Also on my "to-do" list for the day was buying stamps and a lottery ticket. Actually, on my way to Our Postal Express, someone on the radio was talking about the huge jackpot but I thought "That means another stop, but maybe I'll get a ticket." Anyway, upon entering, I was pleasantly surprised that they sell lottery tix AND scratchers, which is cool cause I like to give scratchers as gifts. So I returned those awful jeans, bought a few lottery tickets (fingers crossed), and some stamps, all in one place. What a time saver. And the person working there was so nice to talk to. She was so cool, which made my errand seem way less like an errand. Really glad I found this place.”
“Just shipped all my stuff out to Tennessee using the Postal Zone off of YL Blvd and Lakeview. They couldn't have been more helpful assisting me and repackaging some of my items that may have been too heavy, oversized and took extra precaution with my fragile items. They were also very generous with their discounts and prices. I highly recommend using their store. Don't think you would get this experience at a UPS or Fed-Ex store.”
“I really like this Postal Annex, Sherry helped me, she is really nice and very helpful. She took care of everything with my package in a timely manner. I would recommend this location, it's clean inside and really great customer service. Thank you Sherry for the great customer service”
“Shipped internationally to mexico Sonny was amazing! Assisted me from the boxing to the address to making sure my package was on it's correct route ! At some point my box reached its destination and was on hold due to holidays and he was able to look into it and kept me updated until my package was delivered to my loved ones! Price was super reasonable i sent quite a few things fit it in a box and was way cheaper than other places ! Thank You Sonny,”
“Didn't go inside they had a crowd and I'm handicap limited standing. So I was waiting in my car, for some people to leave. I decided to come back another day maybe early in the day. This location is great.”
10AM - 5PM
3580 W Temple Ave F, Pomona
Mailbox Centers
“Sonny has always been friendly every time I go in to ship something. He always lets us know if there may be any possible reason for delays such as holidays in the country we're shipping to etc. he'll follow up and let you know when your packages have been delivered. Definitely suggest coming here for your shipping needs!”
“Very friendly staff and usually more than one at the counter to take on customers so I've never really had to wait long. They take packages from USPS, UPS, and Fedex so when I have multiple carriers to drop-off they make a good one-stop shop.”
“I came to yelp looking for business hours and I see this place only has 3 stars. I've been coming here for years. Not often, grant you, but I would say at least 1-2 times a year and they have always had the best customer service. I do mail so rarely they have to explain everything to me and they do so without annoyance or frustration at my probably stupid questions. They treat my kids really nice. And never once has any of my mail/packages ever gone astray. Can't think of why they would have poor overall reviews so I'm adding my 2cents here.”
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“I have been bring my business to this specific location for a few years now and I will continue to bring my business here. The staff is extremely helpful, polite, professional and extremely patient. When you are there be patient because there is usually a steady flow of people and if you listen they are usually having to explain the same thing three different way to an ungrateful customer. It truly is a great location.”