-
March 2024 by Yolanda Nevarez
My experience has always been positive. All of the associates are extremely friendly and positive. The ambiance is cleaning and we'll keeped. Great location.
-
December 2023 by C A
Manager/Maria was extremely helpful , providing great customer service!Diana was also very professional and courteous.
-
December 2023 by Angel Topete
Joey has the nicest customer service in the world.!!!!!!! rose is very nice and knows hiw to talk to customers. Never go to STAPLES again!!!! The manager Maria is lovely also!!!! I will be back to that place soon! THANK YOU FEDEX!!!!!!
-
October 2023 by Dc Scott
Hello,I just wanted to take the time to express the customer service experience that I received at the Fed Ex Office Store in Chino, Ca off Central. When I enter I was created by Cameron with a smile and if there was anything I can help you with. I informed needed help with self service to have information goto the printandgo, which Cameron went to kiosk and showed and explained. Also I needed to use restroom and Cameron with a smile got the keys and open for me. This may not seem like a big deal but most FedEx I gone to just had you the key to do yourself. I appreciate the service because I have a back injury and Cameron going the extra mile helped & wasn't aware of my injury.Also ,I would like to put another spotlight on Diane , I was having issues with my papers that were being copied being jam. Now Diane was at the service desk & heard my paper jam and came right over to assist with out me asking for help. Diane stated I heard the paper jam & assist by turing the paper the opposite direction and work perfectly. Also after I purchased my book , both Cameron & Diane stated thank you for coming and have a great day. I wanted to highlight Cameron & Diane for their customer service skills & going the extra mile. I will continue to come to this FedEx because these two superstars. Thank you!
-
October 2023 by mario pedroza
I came here for the first time to make some color copies. The girl told me here, I can help you. She never told me that I could make them myself. In the end, they made me the black and white copies and And they charged me an extra charge....terrible service in this place, I don't recommend it at all.
-
October 2023 by Sol C
Great service. Linda helped me process my return fast and friendly.
-
September 2023 by Homar Colin
Placed some orders here and the business cards were very poor quality. Not good paper but even worse, the text we used was terribly and noticeably off-center. We centered the text in the original image used for the cards. Whoever printed and cut the cards wasn’t paying attention. Either they became off center during the computer process or from cutting. There was even some white on the side of the card that wasn’t supposed to be there indicating that the cards weren’t centered during cutting. Big bummer. Don’t recommend. They didnt even offer a discount during purchase.
-
July 2023 by Fred G.
I needed a 24"x36" print stat. I emailed them and Ezra had it ready for me within about an hour. It turned out well. They came through for me in a pinch. Thanks!
-
June 2023 by Lena C.
Shoutout to EZRA! For always helping me with my last minute projects and getting the job done right before closing time. Great customer service for sure!
-
June 2023 by Caresee L.
From the very beginning my experience was awesome. Ezra greeted us with a smile, was very patient with me when I was explaining what I wanted and took time to make the product exactly to my liking. I couldn't have asked for a better service. I would recommend this store to my friends and will be letting everyone know where to come for their cards as our baseball league is looking to make more. Thank you Ezra!
-
June 2023 by 奥巴驴
No people want help me, even they have one guess, i just want send a mail!
-
May 2023 by leigh p
I had a great experience at the Chino location with a very nice young lady named Rose. She was kind, friendly and helpful and had excellent customer service. A very pleasant experience with her and so refreshing considering most interactions with youth in customer service these days is horrible. Most will barely look at you and don’t know how to speak to adults. Rose was exactly what customer service should look like. Good job to her parents and her boss. Thank you, Rose. Keep up the good work!
-
April 2023 by ANTON SAADEH
I was trying to print on gloss stock but the self-use printer smears. If you ask them to print the papers for you they charge an extra $15 for over 50 pages. Since the error is on their end, you would expect them to waive the fee because the printer keeps smearing. However they refused. Finally Maria the manager came and said that she could waive the fee but I would have to pick the papers up in 24 hours. Just so you know, the center was completely empty. They could have a literally just put the papers in the printer and printed the documents- it’s not like they had a line of customers. It did not make sense that she was going to make me waiting to pick them up in order to leave the fee. It just seemed like she was on a power trip. I remained polite and just told her that I did not want to print the documents anymore. I use the facility around three days a week for all of my printing needs and supply. I’m not coming back here.I drove down the road to the Chino Hills location and they printed everything for me with no questions asked and without the extra fee.In amazes me how such a poor call made irrationally can cause the company a lifelong relationship with no care by management.
-
February 2023 by Ariana V.
Just had to write a praising review for Amanda. My husband and I came in near closing. She was slammed and still so incredibly patient and helpful. You're a rockstar Amanda!!
-
February 2023 by Meg Y.
Thank you Amal for your patience and.kindness for helping me fax yesterday. I saw you help another customer resolve a difficult problem as well. You are so kind!
