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December 2023 by Tawny Valdez
3.75/5This is another busy 24hour gym located in the I.E, filled with homies taking their time on a machine, I mean are you here to kick it and talk or actually get a work out in? I do have to give them kudos for a bit of a cleaner gym than the Ontario location. But still, the members don’t take pride in their gym, not cleaning up after themselves, re-racking weights, not wiping equipment down, its quite shameful to say the least. On the plus side management has a sign in the restroom (let us know if the restroom is up to your standards) Other than that the layout is similar to the Ont one.Sauna – Co-edJust a friendly FYI – Get a 3-7 day pass, you have options, Planet and Crunch down the street. You decide what gym works best for you! Think about amenities and what time of day you plan to come. Etc..This location is open 24/7
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December 2023 by Natalie Peterkin
This is the perfect gym if you love disorganized and dirty machines. Their best feature is the homeless people cleaning their feet in the open and the staff who do nothing!
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December 2023 by Elliott H Lee
it’s honestly not that bad; the ac is decent and it can get crowded at times but if ur coming here to utilize the 24/7 service and u start working out maybe 5 am or 10 pm it’s not too packed. the people here kinda suck tho nobody puts back their weights and everything is kinda everywhere
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December 2023 by yamii zavala
Steven the “manager” was very unprofessional when simply asking a simple question. you’re a gym manager not a ceo so come down from your high horse . Learn some manners and respect .
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October 2023 by ale cortez
Really HORRIBLE customer service of TIM and DAMIAN came in with a 3 day gym pass and apparently I had to pay 25 dollars for a day pass. Make it make sense. They lack work ethics and customer service training. If a client is speaking to you, you don’t turn around and ignore the client TIM. I would like a manager or supervisor to contact me. The gym is extremely dirty and falling apart. How is there no MANAGER looking after them ? They are clearly not sufficient to be left alone. How do you hold someone’s ID without telling them you are going to hold their ID. Lack of professionalism lack of simple communication skills.
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October 2023 by Veronica Fide Cortes
WHAT A DISAPPOINTMENT!! I’ve been coming here for close to a year now and never had a bad experience but tonight WAS HORRIBLE! I came in as usual and brought a friend to show her around and the front desk employees were HORRIBLE, they denied a free day pass based on assumption that my guest had been at 24hr before WHICH THEY WERE WRONG! the way they were speaking to us and literally ignoring us was very humiliating! DAMIAN who originally started helping us was the one making unreasonable assumptions before even obtaining any information from guest and later joined the conversation TIM who by far was disgustingly rude and completely un-educated in the manner he spoke to us and to a point left me speaking and turned around and pretended to ask someone else “Oh can I help you” I felt horrible and 24 Hr fitness really needs to monitor and be careful on the way guests are being treated. Again WHAT A DISAPPOINTMENT!!
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September 2023 by rizo rena
Terrible front desk Staff. They like to kick everyone outof the studio room so they can have private one on one sessions. Extremely crowded and bad ventilation. Clientele shows little consideration for other gym members. Groups of kids hog machines for up to an hour on the gym floor. Dumbells are scattered everywhere. Gym etiquette is lacking between members. Facility could be pleasant for a nice weight training session but sadly it is way over capacity. Better off paying extra and going somewhere better.
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September 2023 by Dawn
You know I must say that the only reason why I continue to be a member with 24 hour fitness is because sometimes on the weekend I like to go to the gym late. This filth is unacceptable, I can't be the only one who sees this. This is not only a health hazard because of the mold but there is a potential that someone can slip and fall on this slimy floor. Please clean this up, what will it take, a little bleach?Anyway, would be nice to see this all gone when I return.
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August 2023 by francisco rodriguez
Today 8/18 at 11:30pm I was denied the entry during my 3 day pass, the guy with glasses in the lobby was very rude and unfriendly, told me that I should leave or pay the day because my pass doesn’t work after 11:00pm. I only can work out after 11 and that’s why I choose “24hour”fitness , I had no problem at all the last days using my pass during this hour, I told him that I he didn’t care at and told me to leave.I was decided to join this gym after my pass expiration date on 8/19 but this definitely change my mind. I already submitted a compliant on their page.
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August 2023 by JULIUS CULICHITOWN
I went with my service dog to the location in Chino CA, at the beginning of the reception I had no problems, but soon a person who said he was the general manager named Steven yelled at me and asked me questions about my service dog, everything was going well. Until he asked me for a training test of my dog, obviously I have trained him and it is not necessary to accredit the training or registration as such, out of politeness and with a warning I told him about said test, I showed it to him, he took it and observed it, I I came back and started with the questions, it's uncomfortable because you have to explain the condition, but what they don't ask me for is the certification test, it's the only place I face when I take it. In addition, the signs of service dogs are welcome, they are in a place where they cannot be seen, right on a wall where they are not noticeable, they seem to be the lowercase letters of a misleading contract so that the client does not see them, the manager's training is unfortunate due to his position
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July 2023 by Laura S
front desk is always on their phone, not helpful when in need of support. Machines are not the greatest, really crowded, and not the cleanest. Sauna seems to be down frequently. Also, most of the time the paper towel dispensers will be out.
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June 2023 by Paty De La Cruz
Terrible customer service. I activated a free 3 day pass to check out this gym as I'm currently a Golds Gym member looking for a new gym after 10plus years there and needing a change. Gym is appears to be ran by 15 yr old kids sitting at the desk unwilling to help. I was then told that I could not use my pass on a weekend even though it didn't state that on the pass. They said it was "managers discretion "and didn't allow me to work out. They made my decision to switch to 24hr Fitness SUPER easy. It's a hard NO for me. I'll be sure to let others know to pass on this gym as I'm very influential in my community.
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June 2023 by Nicolas melendez
The treadmills felt very cheap and outdated and not kept up properly like they were bought at a yard sale they were also very dirty it looked like someone had just brought them in from outside.The water fountain here was basic water fountain can’t complain to much about that but it would be nice if you could update the fountain where you could fill up your water jug with filtered water just like planet fitness. When I was trying to find a paper towel to clean up after myself from sweating they seemed very limited, low on money idk. they should have more paper towel dispenser available around the gym. I’ve been to a planet fitness before and they have mobile check in’s where they scan your phones QR code but here at 24 hr fitness they want you to scan your finger and type in your phone number it would be nice if they could do the QR code as well. I didn’t get to experience the rest of the club but they did seem to have enough weight equipment available.
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June 2023 by Kayla
I paid for one year ($299) with a credit card and it auto-renews the next year, but I'm sure I don't have autopay set up. It's annoying that you have to go find the admin they canceled.
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April 2023 by Elda C.
Extremely overcrowded,sauna smells like body odour and buttcheeks. Steam room out of service. Weights scattered all over the floor. Zero gym etiquette from majority of clientele which is many young looking kids. This gym could be useful but sadly its not maintained. Please hire me I'll make sure to clean
