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December 2023 by Beth E.
I don't usually post negative reviews and until now I've been happy with this Rite Aid location. But I was shocked and deeply disappointed to see they had put a display full of tiny bottles of alcohol right next to the candy at the checkout lane where anyone underage (including children) could easily shoplift them. What was someone thinking here??? Do better, Rite Aid.
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July 2023 by Sydney J.
This review is specifically for the Thrifty's, as I didn't shop for anything in the rest of the store. I first learned about Thrifty's from a friend who is from southern California, so it was top on my priorities of things to check out while I was visiting. I went to the Thrifty's in this particular Rite Aid and ordered a double scoop of chocolate malted crunch and chocolate chip cookie dough (I wasn't sure if samples were allowed since it wasn't listed there at the time, so just took a chance). Service was swift but still friendly. Although the scoops definitely had a somewhat odd and very solid shape as you can see in the photo, the ice cream was delicious and sweet and I would recommend these flavors if you like chocolate and/or cookies. Definitely a hidden gem of cheap yet still good ice cream that you can find in Rite Aid.
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June 2022 by Vyktor Cintron
No western union at location
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July 2021 by Lisa Y.
I want to thank Chloe for being such an outstanding Team Member here! I stopped in earlier this week to buy a new charger for my phone and needed a special extra high quality one, but wasn't sure if the one I selected was the right one for my Android. Chloe was so sweet and offered to help me make sure the charger matched my phone and saved me a HUGE headache. Thank you Chloe for your enthusiastically helpful attitude and peacefull relaxing poise, I appreciate you so much!!!
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June 2021 by Mrs C.
We just moved to this area and LOVE this Rite Aid. The one in Diamond Bar closed and we haven't been to a Rite Aid since then. A huge shoutout to NATHAN who provides EXCELLENT customer service! We are happy to be living in Chino Hills now!
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April 2021 by Pamela G.
Someone always greets as you walk in.. Love the staff but have the most interaction with pharmacy.. They are really nice and helpful..
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March 2021 by Connie P.
This pharmacy is like Cheers ! Everybody knows your name ! lol super fast and friendly especially Vanessa . She makes you feel like family. Always smiling and very helpful! The cashiers are also really friendly . Always fast and efficient.
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November 2020 by Ji J.
Morning cashier women heavy set doesn't know how to count cash. Don't think she got a high school diploma. She thinks all cash is fake and can't tell the difference. She doesn't think customers are important and people writing in the review are complaining about the same heavy set cashier women in the morning but Rite Aide like to keep unintelligent workers and work the intellectual employee so the d*** one can slack eating d*** d*** pops all day long.
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June 2020 by Metro C.
Went to this Rite Aid store numerous times and unfortunately it was the same cashier every time. Her name was Danielle. Heavy set gal very rude and unfriendly. I went to check stand 2 where she finally walked over to help me with a angry look on face no welcome to the Rite Aid or asked if we found everything we came for. It appearas if she wasn't happy to be there at work or serving the customers. I sure hope corporate would read this and would train her better in customer service. I would give her a zero star if I could.
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February 2020 by Barry C.
Have to give a shout out to Nick. The family and I went in to get some ice cream, but they didn't have the flavor I wanted in the case. Nick overheard me saying I wasn't going to get any ice cream, and asked me what flavor I was looking for. Nick went out of his way to replace a near empty flavor with......you guessed it my favorite Cherry Chip. That's how you secure repeat customers.
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February 2020 by Francisco M.
Rite Aide Manager and staff treat you like your in there to steal something not buy something.If you don't believe me next time you go and you'll see that there in every aisle you go, following you around.And also if your dieng in pain and need a over the counter pain killer,you out of luck if you didn't bring I'd.
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December 2019 by Jennifer S.
I'm completely confused how I have no review of Rite Aid Chino Hills. I absolutely love this place. First, if you need prescriptions filled, you truly cannot find a better pharmacy. They may not be open 24 hours but they are fantastic in every other way. The pharmacist and pharmacy techs are so friendly and I'm not lying, I feel like I've walked into Cheers. They know my name, they great me, and they remember me and what's gone on in the world of my prescriptions. I never wait more that five minutes to pick up a prescription and if I'm dropping off and waiting, the MAX I've waited has been about 15 minutes. 95% of the time I'm there in the evening between 6:30-7:30. If I'm picking up OTC meds and there's a BOGO but no second item, they always do a price adjustment on my single item. The pharmacist worked some magic to get my 4 prescriptions aligned so I only need to pick up 1x per month. What I'm saying is they really work with you to make sure you are satisfied and happy and they do so in a professional and friendly manner. Outside of using the pharmacy, Rite Aid runs some really great deals. One example is my hair care products are ridiculously cheaper than what I was paying when I bought from Amazon. I'm always finding BOGOs and other great sales from candy to Health & Beauty items, not to mention great holiday items at reasonable prices. Is it crazy to love your drug store? Well call me crazy. It's just a complete 180 from my Escondido CVS I used to use. I'm really happy.
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September 2019 by Jessica H.
New pharmacist is the rudest woman never going back there ever again didn catch her name tag older woman awful attitude doesn't know what she's doing
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July 2019 by Mitch H.
Great Customer Service! Always greeted by Name! My prescriptions are always filled and ready when promised. Awesome Team!!! Ben H.
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June 2019 by Nicole N.
Everything was so disorganized, a few isles of pharmacy, then an isle of dog food, then pads and tampons but not pregnancy tests. It's like they just put everything any old place. Then at check out they have one register open with no one behind it. I wait a minute and some guy comes up, no hello, no did you find everything, only "do you have a rewards card?" And he pointed at the card reader. Literally no other words spoken to me even when I said thank you! No goodbye, no you're welcome, nothing! So rude.
