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March 2024 by Faith C.
Terrible service, stay away from this branch. The female branch manager at Wells Fargo Bank (3289 Gand Ave., Chino Hills, CA) is unprofessional, lacks knowledge, has poor customer service skills, and is extremely rude. I called and tried to open new accounts. I spent a half hour providing information and repeating the same question over and over again, but she failed to answer a simple question and treated me poorly. She also refused to give me her name and rudely hung up the phone. She discriminated against minor people. Horrible. Don't go to this bank.
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March 2024 by Linh Y.
I came to this Wells Fargo Bank to make a deposit via ATM in the evening. It has 3 ATMs for use. Their ATMs now accept up to 200 bills and it has a big opening kind of bin that you place the bills in. They used to only allow 30 bills at a time which was such a hassle and inconvenience for me especially when I had lots of bills to deposit. Finally, they have enhanced this feature. I am grateful. Thank you Wells Fargo!!! This location is very well lit. It's conveniently located in the same plaza as Young Dong Tofu, Pho N Mor, and Nobibi Ice Cream. It's only a 2 minute drive from The Shoppes of Chino Hills. If you run out of cash while you're eating and/or shopping, Wells Fargo to the rescue LOL. I'll be returning to use their ATM as needed when I'm in the area.
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January 2024 by Xin L.
nerve can get a call trough to this branch, always busy to take customers phone call and no one answe a phone call, what's kind of service?
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October 2023 by Arlene L.
Everyone at this bank is super friendly. The system was down this morning so I had to wait for a banker to help me with a wire transfer, they were fast and to the point. Will be coming here again.
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September 2023 by Budiyono W.
I was trying to open a new account without an appointment. They just flat rejected me. I went to chase after and open an account there. Thank you for the great service, losing a customer there.
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September 2023 by Gus Rodriguez
It's always empty when I go a lot of parking often wonder about this location been going there for almost over 30 years
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August 2023 by Jee L.
I wish I could give 0 for the service. Their service is terrible. I asked to deposit the check then withdraw some money. the teller was frowning at me and cuts me off. I never had this experience. I don't recommend to go to this place. The manager and the Asian teller were Sooooo rude!!
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April 2023 by Heather N.
The customer service is exceptional at this branch. Even though there was an expected crowd at the end of the day on the Saturday that I stopped by, the bank had a very peaceful and professional atmosphere thanks to the efforts of bank employees and Branch Manager Robert Rincon. I highly recommend visiting this Chino Hills location for all of your banking needs!
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March 2023 by Azeem Khan
Best friendly branch in the whole California the bank manger she is really friendly and helpful for everyone they make me so comfortable
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December 2022 by Francisco Reyes
Ok now the service here was good. Nothing compare like the one on Ontario on Moreno st. I spoke to two representatives and they answered all my questions and help me out and they were so nice. Good job here Wells Fargo
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December 2022 by Arlene M.
Jason at this branch is an amazing teller! He went out his way to help me set my Apple Pay and also found a 35$ Starbucks card.lol he's patient, kind and has a cute smile! Thank you Jason you made my day
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December 2022 by Cinthia S.
My regular bank to go to since it's near by and I like the fact that all the tellers are really friendly and polite. Jeanne has been most of the time and she is such a nice lady. Always great to talk to her while she's working on my transactions. Another great thing is that, since it's a smaller branch, there's really not too much people. Maybe a little more on Monday and Fridays. Thank you Jeanne for always making my visit nice and welcoming.
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November 2022 by Tom Tom
Waited in line for 15 minutes while some clown changed coins into paper money. Only two tellers were available. When 20 people are in line, it’s probably time to get more help. The line behind me got longer and longer. I’m thinking about switching banks.My old review is above and still stands. Since then, I have had two visits that were very good. Joel Soto has helped me on both occasions and was very professional and as speedy as possible. Therefore I changed my star rating from one to three.
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November 2022 by Kelly White
Go to the Wells Fargo B location. It’s really good there. Ratings and reviews are good there. Best customer service there and less crowded. From now on, I am going to location B in Chino Hills again.
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October 2022 by Angela Richardson
I am not pleased at all. I went to this branch on Sat 1/29/2022 to close my mother in laws account due to her passing away and I was told that I needed an appointment to do this and that there was additional paperwork that needed to be completed that required a notary and the notary was not there that day, I am not sure about this process as I have all the required paperwork that is needed. These additional paperwork does not sound right to me I am not sure this gentleman knew what he was talking about. I believe his name was Orlando Pardo. I drove there from Moreno Valley only to be turned away and to make an appointment. I just do not understand what the appt is for and what the probate document was for if my husband has the court docs appointing him as the executor/admin of her estate.
