-
October 2023 by Jason F.
I could honestly say this, UPS store is the best store around in Chino Hills. I have absolutely used the other UPS stores in the area. They are not friendly and they do not get the packages out the same day when you drop them off at a decent hour.Also, the store in the Albertsons location is clean and maintained compared to the other local UPS stores.
-
March 2023 by R Flowers
This particular UPS is inside the Albertsons on Los Serranos in Chino Hills California. I had called a few times prior and spoke to a pleasant young employee by the name of Marwa. She was very helpful and patient, pleasant & professional. These days it’s hard to find a young person that is as efficient as she has been. When I finally took my package in, she went above and beyond to help me, and there was also another young man in there that I didn’t get his name. But this owner/manager is doing a great job training these young people to be friendly, helpful, and professional all at the same time! Great location and great place to bring your business to, here at this location!
-
December 2022 by Jack Chang
It's coo they're nice and there location is very convenient
-
May 2022 by Mayra Barrales
DO NOT USE THIS LOCATION!!!! Avoid!!!Arrived today at 7:00 & Elizabeth refused to scan a return QR code. Something that could have taken a second. I’ve dropped off at other locations right at closing time and this has never been a problem. I highly recommend retraining Elizabeth. She was unnecessarily rude. No work ethic at all. I’ve dropped off at Monrovia, Chino, another location in Chino Hills, as well as Pomona. Will NEVER return to this location again, thanks to Elizabeth. At this point, I rather drop off at Pomona location. Pomona location always goes above and beyond! Extremely disappointed as I expected more from this location. Elizabeth did not even try to help me! What’s the point of paying for a Customer service rep. You’re better off installing a self check out. At least you would save cost on labor.
-
February 2022 by Valerie R.
Hard to find location on maps but it is in an Albertsons store. The girl who was there was so friendly and helpful
-
December 2021 by N O U R
I found out that this store offers wrapping and shipping Christmas presents anywhere!! This made this holiday season so easy for me! Thank you so much Marwa for your hard work :) we appreciate and support our small businesses:)
-
December 2021 by Farah ellahib
Thank you Marwa for the beautiful wrapping and making wrapping, packing, and shipping my Christmas presents. Covid made it really hard to spend the holidays with family but this UPs store does know how to make it go by a little easier. Thank you for your hard work ?
-
December 2021 by Nour D.
I found out that this store offers wrapping and shipping Christmas presents anywhere!! This made this holiday season so easy for me! Thank you so much Marwa for your hard work :) we appreciate and support our small businesses:)
-
August 2021 by Abe Yates
Sent out an important letter to Simi Valley ,It was supposed to be delivered next day .Found out letter is lost in Maryland.10 days later finally delivered but I had to cancel the check that was being delivered overnight,Due to UPS Incompetence.Paid $16 and they won’t refund me . If you have something important to be delivered I would use another carrier .
-
August 2021 by Abe Y.
Sent out a letter 60 miles to Simi Valley they said it will get there in one day ,8 days later my important letter is in Maryland, They will not refund me my $16.00 If you have important or valuable package I would use a different carrier.
-
August 2021 by Jessica P.
Dude!!! These employees at this UPS store are seriously so sweet! The girl with brown hair and guy with a pony tail- y'all keep doing what your doing because you never know who's day you are making better! They are so polite, so helpful and so sweet. Thank you for existing in this world, you all make it a better place! Also, thanks for taking my horrible returns and wrapping them nicely!
-
March 2021 by Lisa M.
I usually have a fantastic experience at this location, however today was not like my past visits. The girl who helped us was extremely rude and kept talking back to us. I understand if you are having a challenging day but it's not okay to treat people disrespectfully. The encounter was so uncomfortable that it made me write this review in hopes that positive changes will be made when it comes to the customer service at this location.
-
January 2021 by John Trevgoda
Highly recommend the UPS store in Albertsons. With all the mail theft in the area, we decided to open a PO box. Best decision ever! The staff at the UPS store not only secure my mail, they accept packages on my behalf as well. No more worries about porch pirates! The staff are so friendly and helpful. They even process returns to Amazon. Best part about this...no more junk mail!
-
January 2021 by mark Sanchez
This ups store os very nice I'll go there more often ???
-
January 2021 by Tom Buckles
Great people, good service. Need a way to work around people who have 30+ packages vs those who have one to drop off or pick up.