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February 2024 by Mark B.
This store has such outstanding service I feel it necessary to write another review. On Valentines Day morning I went into this store to purchase a few gift items. Again, I had outstanding service. First, I was greeted by the friendly and kind sushi lady. Her sushi is always delicious and fresh. I ended up buying three containers. Then I meet Jason in the bakery department. This young man is phenomenal, and he went the extra mile and made the most beautiful, dipped strawberries. I ended up buying 12 packages to give as gifts. I also bought his beautifully decorated individual jumbo cupcakes. He is an extremely talented individual. Tony, the store manager, Shawn, Randy, Yvonne and Judy are also phenomenal. They are always there to assist, and this day was no exception!
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December 2023 by Apple J.
The smell of rotten meat is so bad I had to walk out of the store! Definitely will not be returning!!
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October 2023 by Jay K.
My deli order was done on time! The fried chicken was good. The baked chicken was good and stayed hot-I would have liked there to be more seasoning on the baked chicken with more brown color and crispier skin.
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September 2023 by Girlie T.
christna from baker department was so nice. She helped me find the cakes i needed and also volunteered to decorate one from scratch. Excellent service.? Will definitely come back for more treats and recommend this store
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September 2023 by Travis Lafond
This Stater Bros location is great! Very clean store, incredibly helpful staff!
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August 2023 by Desiree F
Their fried chicken is the best! Wonderfully helpful and kind employees makes this grocery store my first choice. I love shopping here!
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July 2023 by alexandria amos
I have been coming to the stater brothers for years it’s down the street from my house and typically my experience is like any other grocery store nothing special I’m in and I’m out but today I had two items all of the lines were long so I chose lane 4 waited in line and as I’m about to be next some boy comes up to me ropes it off right in front of me and says he can take me in Lane one. I wasn’t really paying attention so I start to go thinking I’m going to a lane with no line and he directed me to a lane with a longer line so I had to wait behind another 3- 4 people! I don’t know how they decide to pick and choose but clearly the staff lacks common sense because in what world would you make someone who’s already waitEd in line go to another line to wait in a longer line! Even once they realized their error nobody was trying to accommodate and ring me up in another isle. I have my own opinions about why I was not accommodated after their error or why they chose to do it to me in the first place but I will say the woman in front of me looked like them and they chose not to cut the line off with her but I’m going to leave it at the facts that Both female cashiers and male associate lack common sense.
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July 2023 by Nate L.
I love shopping at this Stater Bros. The staff are always courteous and helpful. We were in the store yesterday evening and were helped by Hayden, Anthony?, Alvin, and Sheila. They were all so friendly and helpful. Keep up the great work! Would definitely recommend shopping here. Can get rather busy at times but they manage it well.
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July 2023 by Alexandria A.
I have been coming to the stater brothers for years it's down the street from my house and typically my experience is like any other grocery store nothing special I'm in and I'm out but today I had two items all of the lines were long so I chose lane 4 waited in line and as I'm about to be next some boy comes up to me ropes it off right in front of me and says he can take me in Lane one. I wasn't really paying attention so I start to go thinking I'm going to a lane with no line and he directed me to a lane with a longer line so I had to wait behind another 3- 4 people! I don't know how they decide to pick and choose but clearly the staff lacks common sense because in what world would you make someone who's already waitEd in line go to another line to wait in a longer line! Even once they realized their error nobody was trying to accommodate and ring me up in another isle. I have my own opinions about why I was not accommodated after their error or why they chose to do it to me in the first place but I will say the woman in front of me looked like them and they chose not to cut the line off with her but I'm going to leave it at the facts that Both female cashiers and male associate lack common sense.
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July 2023 by M G
A little bait and switch. The weekly ad showed coho salmon on sale for $7.99 lb. But, they don't have any coho available. But, you can buy other salmon at $13.99 lb. You would think a sale item would be there.
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May 2023 by Al-faro “Al” Hernández
Great neighborhood supermarketCleanAmpleWell stockedWell litPleasant staffHave stopped by several timesWell maintained propertyAmple parking
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April 2023 by Daniel C
Their baked goods state the ingredients cause Cancer. Fresh GMO produce department to boot. They care Nothing about your family's Health. False advertisement that Causes Death should be Boycotted. Not in my neighbourhood. Not on my life!
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March 2023 by Miriam Bernard
I nearly always have a wonderful experience at the Stater Bros. markets I visit. Very friendly and helpful staff, and efficient lines. Today they went above and beyond. There was a mismarked item in the meat case, and the manager gave it to me for the listed price, which was much cheaper than what the price was supposed to be. The fact that they honored the listed price because that’s what I had expected to pay was impressive. When I went back to get the meat, I left my other groceries and bag of ice sitting in my cart, and when I returned with the meat, I learned they had switched out the ice with a fresh one to make sure mine hadn’t melted at all. What incredible service! I am a loyal Stater Bros. customer, now more than ever!
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March 2023 by Punk Rock Wife
Nathan in the deli department was on top of it....Had some family coming over for a music performance my boys were having.I pre ordered some of stater bros delicious fried chicken. Sadly my full order was not in the box ( not Nathan's falt) when I called the next morning Nathan apologized and told me to come on down and pick up my order. When I arrived not only did they have my chicken fresh and ready to go, but they replaced the full order (not just the missing peices) with apologies for inconvenience on the side ?. Now that's what I call excellent customer service. Thank you Nathan for making things right?
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March 2023 by Bryan Cota
Certainly brings respectable customers and superior customer service from the employees here in Chino Hills friendly even when they don't need to be and never abuse their cashier's like Walmart does...the Cashier's are truly appreciated here.
