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October 2023 by Tyree Smith
Ruben and Vincent were great, got done under estimated time with being a guy short. Thank you fellas I appreciate the hard work ??
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April 2023 by Robert Gilbert
Workers are nice enough, but the hidden fees and charges they add to your bill is just too high. Even when I told them I wanted no extra packing material used that would cost more money for the move, it was used anyway and I was charged. The 6 hour minimum for the move I was charged when the move took 4 hours, and was charged an extra $200 for materials that I did not want used. Like I said the movers were great, but I will not be using this company again, they are just too expensive.
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March 2023 by Samuel A Guillen
You get what you pay for. They were less expensive than others. They lost several of my things, a glass table that was a gift. They needed a proof of purchase which I did not have. Even though it was on their packing list. Never got anything back. I would not recommend them at all. For your money an belonging go to PODS.
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February 2023 by John Mitchell
Larry, Carey, Mitlton, Jose, Fonzie, & Phil are top-notch professionals. They took great care of my move. They made life so easy for my family to go from our old place to the new place…. And bonus, they did everything in a short time frame. All the excellence streams from the office to the movers. Thank you all!
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January 2023 by Thulani Sibanyoni
This is a real scam, stay away from it maison is a liar, a cheat and an extortionist...he operates in so many different companies trying to run the same company. Words of advice stay away
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November 2022 by Mark Lang
Thanks to Ramon, Jose, Mannie and Carey for doing a wonderful job. You all were professional and polite. Great price too.
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October 2022 by Mark L.
Thanks to Ramon, Jose, Mannie and Carrey for doing a wonderful job. Ontime, professional and economical. They moved our business from Irvine to RSM for under 2k.
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September 2022 by Simone L.
I have been a (Moving) and storage customer since 2013. Before they changed the name to Maison it was Affordable Moving and Storage. The storage fees were always a struggle, but getting my entire household out of storage was made impossible by Maison. They said I had to pay their movers to unload my crates of belongings. (I had 6 of them) then have movers of my own load the contents to move them out. On the original day of the move they prevented me from retrieving anything from my dresser drawers or to touch anything. Yes, I was evicted and I guess in their eyes that made me scum. I am not. I paid them for the packing, moving and storage. Prior to this move I had used them to move my household into storage for over a year and then into this residence. I am elderly and was experiencing financial difficulties after losing my pension. Just because I couldn't pay rent did not mitigate my standing as a good customer prior to my financial difficulties. For 6 years I was without my belongings. During COVID I fell behind in my storage fees. I was very ill with COVID and was in and out of the hospital. I now suffer from Long COVID on top of being elderly. None of this alters the fact that I have paid them in excess of $25K for their services. Three moves and two storage periods. In February of this year I received a CERTIFIED LETTER informing me of my balance due and an auction date of APRIL 10, 2022. I sold my car, borrowed money from family and tried to contact Stephanie to make arrangements to both pay the balance and finally get my belongings out of their possession. After several attempts to reach Stephanie she sent me a very hateful email stating that I have given up my rights to my stored items and that they had been auctioned off in February. I admit that news gave me a complete breakdown, that required hospitalization. I was already grieving deeply for the loss of my beloved dog of 18 years and this deception and resulting devastation pushed me over the edge. I am 68 years old. I had a lifetime of belongings. Furniture, fine rugs, art, jewelry, family photos and so much more. It wasn't just my residence, also the contents of my garage were packed and put into storage. Years passed and they changed their name, moved my stored belongings from Irvine to Chino Hills. I was not informed of the move until after the fact. The illegal auction which was on a date prior to my Certified Letter's stated auction date of April 10, 2022, has completely devastated me. At the age of 68 I lost everything to their deception, avarice and complete lack of compassion for a long time customer. I would NEVER have let them auction off my life's belongings. Conservatively speaking I lost in excess of $250,000.00 worth of belongings including my designer clothing, jewelry, art and priceless family photos. I have described it to my doctors as akin to having my home and everything in it burned to the ground. There was no need for them to do such an overtly evil thing to me. They sent me the letter with the auction date and I took extraordinary steps to get the money for the storage delinquency funds and to pay THEIR warehouse movers to open my vaults, remove them and load them onto a moving van and out of Maison's possession for good. I cried for months, and still do. I lost everything I own plus my beloved dog in a few months. They went from a 5 star review in my eyes with the first move to a minus 5 for an act of pure evil. I reported them for elder abuse and manipulation but nothing mitigates the fact that they auctioned off my belongings far in advance of the auction date stated in the certified letter of April 10,2022. What they did was unforgivable. I never changed my phone number, my residence here in San Francisco has been the same for 3 + years and they never bothered to call me about anything. I am gobsmacked at the pure evil of such a thing. It's been months now and I am still in shock and deeply traumatized. I don't care how good of a job they have ever done for anyone, nothing can redeem them for this
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September 2022 by Jay Gee
I did a local move about 10 miles across town on a Thursday. They were a little bit better price than other movers. Their guys were professional and friendly. I would recommend them.
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August 2022 by Omar Elamir
Do NOT use this company. The movers put a sizeable and permanent dent in a wall (in addition to numerous dings and scrapes). At the time the movers were very apologetic and said the company will send someone out to fix it or they would reimburse me. I wasn't upset (it happens) and still tipped the movers.Corporate on the other hand made our lives a nightmare for the past month. They refused to send someone to assess/fix the damage. They arbitrarily offered $50 without any sort of justification. They implied that they were being generous and they didn't have to offer me anything.The rep at the claims department (Daniel Berrie) and everyone else at the office were rude, dismissive, and disrespectful. They clearly have no regard for the damage their company caused. Customer service is not a priority with this company. I've been patient and provided estimates from contractors to repair the damage they caused and still they offered the arbitrary amount of $50.Clearly they hoped I would just give up and have me sign an agreement that I wouldn't leave a bad review or post pictures. $50 to warn others not to use this rude, dismissive, and disrespectful company is worth it. I'm glad to never have to call those cowardly and callous people again. They can keep their $50.
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July 2022 by Patty C.
Wow! These guys are excellent! Jake and his partner hustled so hard on a warm, humid day. Emptied a 2200 sq ft home into 3 separate storage units plus a retirement home room in 6 hours. Jake's pleasant attitude and smile was consistent and so workable. The only reason I chose 4 stars is because they were a little late. A+++
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July 2022 by Miranda P.
We used Maison to move from Mission Viejo to San Diego and they were amazing! It was easy to get a quote and it was very reasonably priced, especially given other companies that were giving me rates that were twice as high as what Maison gave me. The movers showed right in the middle of the time-window in the morning and went straight to work. They helped us gather all the loose items in large boxes and were very careful and efficient with moving the furniture. We lived in a three-story town home, so we're incredibly amazed at how quick they were able to move everything even with so many stairs! They were good sports when they got to San Diego, even with a two hour drive in traffic. They asked where to put boxes if it was unclear on the labels and made sure we had the furniture where we wanted it in each room. Ramon and Jose were great and we appreciate all their help on what would have been a very stressful and exhausting day otherwise!
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June 2022 by Sebastian S.
The crew smoked pot and then found an excuse to not finish the move, while charging for 1/2 day's work.
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April 2022 by Lily Gable
Angel V, Jake and Carrie gave us a wonderful moving experience. The guys were helpful, friendly, & professional. The guys were quick and very punctual. They even moved our washer and dryer down the stairs that we thought were impossible but the guys made it possible. Highly recommend. Jake has a great playlist, Angel V is very knowledgeable and Carrie is super hard working (we have cats and he was allergic but he never complained and worked through it (sorry Carrie!)Pricing is fair. Experience was great!
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March 2022 by Rylee Ortivez
Moved from a second story apartment to a 1 bedroom condo and everything went super smoothly. Didn't go over time all my stuff was safe and well taken care of. My movers were Jake Duffy and Angel V. And they were awesome! Very careful and hardworking guys. Super nice and helpful even when I had to leave for work.
