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March 2024 by Lori C.
I am an Air Force veteran that loves DIY projects, being on my feet, and helping people. When I saw this Lowe's was hiring, I applied as quickly as I could. I was super excited when I got a response back asking to set up an interview. I scheduled the meeting for 1630 the following day and woke up to a text saying my interview was canceled with no phone call or explanation. Later on that day (at almost 2200), I received an email saying that position had been filled. I loved Lowe's until this experience. Clearly, there is a lack of communication and respect for applicants.
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February 2024 by Steven A.
I will NEVER buy an appliance from Lows again! Tried to get a washer dryer from them, and it has been messed up every step of the way. After the delivery date was messed up, then they tried to deliver just the washer without the dryer 2 times, then they canceled the dryer without telling us why, then they said they would refund the purchase to our Credit Card, then they sent us a refund on a Lows Card that can only be spent at Lows... Do not waste your time at Lows!!!
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February 2024 by Christine W.
This store has a bunch of employees standing around doing nothing. Worst customer service ever.. I thought I give this location another chance cause it was close to my house.. biggest mistake.. they lie about delivery and installation times because they want to make a sale and tell you things are in stock when they aren't. Skip this place and go to the one on chino hills pkwy or go to Home Depot. Went back a few months later cause this location is closer to my house.. flagged 3 diff associates down asking for help to buy lighting system for the backyard.. waited around 30 min. nobody came (they had like 5/6 employees standing around) then finally someone said they can help, but then walked off and disappeared for another 10 min. Until I walked up front to ask again and they all just stood around like idiots, so I left. Called a lighting company to come over and install instead of having to deal with Lowe's employees again..
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February 2024 by Frankie Abundis
Worst customer service workers standing around not doing nothing waited for help for around 20 minutes and they never went. Me and my partner were excited to buy a new grill but this just killed our vibe not to buy anything , we will be taking our business somewhere else even though the grill we like was here.
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February 2024 by Ray W.
I usually shop at the other orange big box store but my friend needed me to help her pick up a huge rug, plus I need some keys made. The rugs she bought was discounted 70% off. While I was there, I also found a large patio dining table at a gigantic discount. I was able to walk to the front to get a shopping cart to load up the dining table, Dave from Garden went to the garden section to get me the cart and helped me load the huge dining table and help me pushed it to the cashier. My friend was assisted by Yolanda from customer service and Drew and they were very helpful and understand. Drew even helped me load the gigantic dining table into the back of my SUV. What I've noticed is the orange big box store is catered to professional contractors and construction so they rarely have discounts whereas Lowe's is focus on the DIY'ers and regular consumers so they have to provide better customer service. And my experience is this Lowe's in particular has a get team. You'll be sure I'll be shopping here more often.
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February 2024 by Adolph Moraga
Overall very good.... But extremely limited on screen door replacement
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January 2024 by Linda Hernandez
I got fantastic honest advice to seal holes left from roots that rotted of a fallen Tree. I got dirt he recommended and it worked. Thank you.
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January 2024 by Johnathan Christopher
Worst shopping experience ever, for such a nice city and beautiful store, the staff sure did a terrible job of profiling me and the loss prevention crew were like Smith agents out of a matrix movie. I noticed the same 3 guys on every other aisle, walking by all gung-ho style trying to intimidate me because of my tattoos or God knows whatever else they were basing their suspicions on. Not every shopper is trying to rob you, Lowe's: "Be good humans!" Anyways, I am taking my business to The Home Depot where they welco the handyman, even if he looks at the pipe fittings 2 or 3 times to make sure the fittings are going to fit correctly! ? If I knew I could add photos to this review I would have put them on blast.
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January 2024 by Royal Jones
I want to shout chuck the manager I'm in the middle of moving and I had to make a return and at first it wasn't going to well but I talked to chuck and he helped out with everything and made the process easy and drama free.... excellent customer service
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December 2023 by B-ron P.
Didn't find my item on the shelf so I went to the front wheee Yolanda helped me. She was so kind and helpful and between her and Ian, they made for such an easy pleasant shopping experience when I was dealing with unnecessary stress. Thank you both!!
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December 2023 by Colin Crumley
We went into Lowes looking for an advertised Ladder but it wasn't in the location noted on the website. Employees asked if we needed help but merely sent us in the direction of ladders. There were enough Employees to provide personal service; disappointed they didn't offer it. We ended up buying a higher end, taller, ladder because the advertised ladder was out of stock. I understand digital inventory lags actual inventory, but this only added to the overall, mediocre, experience.
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December 2023 by carlos villanueva
It leaves a bad taste when you’ve been coming in for all your home needs to this store. And when you need help cutting a piece of wood because you don’t have the right tools and get denied so fast. I’ll for sure start going somewhere else.
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December 2023 by Jansen T.
Spoke to 3 different rep to get someone to pre-set window shades. Each one told me someone would be here to help me within a few minutes. After 35 minutes waiting around and flagging different people. I decided to leave as this is going nowhere. Manager came and says he can help me. As I was walking with him, I told him I've asked for assistant 3 different times with 3 people and have been waiting for 35 mins for 2 simple set of windows blind to be cut. He said he's not going to help me if im going with "that attitude". We left immediately after he said that. Utter incompetence and disrespectful. Store was not busy, this is a wednesday afternoon. What a total waste of time, not worth your time. Went to Home Depot instead
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November 2023 by Yirme'Yahu & ShamaYahu
Anthony F in garden was super helpful with helping me out pick out soil very knowledgeable and friendly
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October 2023 by Toba Tech
I love Lowe’s. They have everything I need for getting my home improvements done.