Lowe's ProServices provides a positive shopping experience focused on regular consumers and DIY projects. The store is noted for being clean, well-organized, and stocked with quality equipment and supplies. Customers frequently highlight the helpful and friendly employees who provide excellent service, such as assisting with finding items, answering questions, and guiding through purchases all the way to the cashier. Staff are often willing to help across departments, offering knowledge and even aiding with loading large items into vehicles. The business is recognized for having good discounts and a team that creates a pleasant shopping experience, even during stressful situations. While sometimes it can be hard to find an employee, many report receiving quick and helpful assistance. Services like installation are available, and the returns desk is praised for unreal service and teamwork in resolving customer issues. Overall, experiences at this location often exceed expectations, encouraging customers to shop there more often.
Didn't find my item on the shelf so I went to the front wheee Yolanda helped me. She was so kind and helpful and between her and Ian, they made for such an easy pleasant shopping experience when I was dealing with unnecessary stress. Thank you both!!
September 2023
They had the price marked for the wrong and didn't want to pay the difference that I paid. I have came and bought stuff here many times with no help from the associates or managing staff. All they needed to to was refund me the difference and make a customer happy.
May 2023
Don't ever buy anything from the store. They restock damaged merchandise and resell returns goods. Customer service is absolute joke. I witnessed a lady by the name of Yolanda working at the customer service desk hangup on customer and laughing while doing so.
