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January 2024 by Piper Cornett
Would give this place a negative rating if I could. Staff were all rude and unhelpful every single time I spoke to them. Their website was down so I couldn’t order anything online and they pretty much went “??♀️” as a response, my tires didn’t come in when they said they’d expedite them, and I had to bring my own rim because they said they couldn’t order one for me. They made a simple tire change 1000x harder than it should’ve been. Do not go here, ever.
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November 2023 by Penny G.
I wish I could give this review a zero. What happened to Costco? I used to expect great prices and excellent customer service. Price was exact same as americas tires. Should have went there. I was the second car in a bay in the AM. I made sure I would be done by noon or I would come another day. 1 ton diesel truck. After almost two hours the front wheels were on the ground. 4 new tires still stackedNext to the truck. 3-1/2 hours later they finally finished. There was another person who was there the day before for 5 hours for flat fix and was told to come back the next day. She was still at the tire center when I left. Bye bye Costco, hello Americas tires.
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November 2023 by Des O'Sullivan
I was going to order 4 new tires on the internet and make an appointment to have them mounted but I called the store in Chino Hills and they said the tires I wanted were available and in stock. Went to the store at 10.15am the next day and Andy said “yes we have them”. Left my vehicle there and expected it to be ready by 4.30pm. (I wasn’t given a time as they were really busy) Surprisingly I got a call at 1.30pm to say my vehicle was ready. Great job.Thank you Team Tire department.
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November 2023 by Enrique M.
Terrible customer service at the Tire CenterRarely write a bad review but they were so bad I had to.Love Costco but in this case at this location they dropped the ball not once but twice.
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November 2023 by Sol C
Joey and his team are helpful, knowledgeable and efficient.
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November 2023 by Mrs. D.
I came into Costco to sign up for new membership , the ladybug the counter said to me "if you want to sign up for new membership you have to link your debit card to your Costco card", I said no thank you and walked away, then called the manager, she told be I don't have to do that . So New Members be Aware. This place is overwhelming and the gas line is super Overwhelming!!
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October 2023 by Nicole Lester L.
Justin, harrased us today. My 3 year old climbed up the water bottles (& we know as a parent its not safe), so we ask him to go down. Then Justine keeps shouting at him and us and told us that as a parent we should be watching him and that he shouldnt be able to climbed up the first place. If you are a parent you'll know how toddlers are. And we as a parent are already trying to get him down, but as a 3 year old, its going to take time. But Justine, makes it even more harder. He startled our son. He froze on top because he got scared. Justine was yelling at us NON STOP. We understand its a safety issue, but how he handled the situation ISNT IDEAL. That was HARRASSMENT. Plain and simple. Then we found out that he's one of the manager. As a manager HE SHOULDNT DEAL WITH CUSTOMERS LIKE THAT. He's an ADULT, and should act like an ADULT. Again, my son is 3, and was harrased today by an ADULT. UNACCEPTABLE.
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October 2023 by Yve C.
The food court has roaches! I tried getting my money back but the kid didn't know what he was doing and I couldn't blame him for their lack of cleanliness. So I just threw my food away. At least I only wasted 10 bucks, but still! Get it right Costco food court!
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September 2023 by Katy T.
Came here on a Sunday afternoon. They stock many items similar to other Costcos. It is currently September, and they already have Christmas items out for sale. They also had seasonal items, such as moon cakes and Halloween items for sale too. When we tried one of the items (matcha drink) they had for samples, we saw one of the managers come and say it tastes disgusting. This was surprising because we didn't expect that coming from a Costco manager. (We thought it was delicious). We got all our items and went to check out. The older gentleman did not greet us, left our items out for baggage, and ignored us when we said thank you. He also ignored us when we greeted him as well. This location definitely needs to train its employees on how to give better customer service, and not hire people who don't want to be there. Will not be coming to this location unless we absolutely have to because of this disappointment in customer service.
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August 2023 by Vikki Horchar
Excellent customer service. Bought a battery there for my Ford F250 Super Duty work truck.
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April 2023 by Stefania C.
Pros:- They have many products I can not buy at my Costco back at home. They also have a great coffee selection! Cons: - Specifically about the optical department; there was a huge smug on my lens I needed fixed. They are under warranty. I stop by and tell them of my problem, instead of trying to fix it they state they can't do anything about it and I have to take them back to my original Costco of purchase (over 2+ hrs away). I explain I live here M-F as I attend school and can't drive back to the other Costco. I call the original Costco and they advised me to speak to the optical manager that they all use the same lab for glasses and this in fact can be handled by Costco in Chino hills! I go back inside and inform them of this, both the employee and manager are rude and seemed bothered that I made them call and verify the information. After a few minutes they find out they could take care of this problem and I got my glasses back in 2 weeks. Overall: I love Costco, I will continue to shop here for their products! I will however avoid the optical department at all cost.
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January 2023 by Zijun C.
Costco is normally good for really high quality produce and reasonable prices, but this Costco is an exception. Since they sell things in giant bags/boxes and you often can't see every item in the bag/box (depending on what you buy), you have to take your chances if you're going to shop here.
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December 2022 by Lauren L.
A cashier named Veronica, maybe latino, should really retake a customer service class. If she is so unhappy with her job, take it to the management, not onto customers. We asked to split our transaction into two and she denied us with a really bad attitude when we asked nicely. This is not the first time we have asked to split at other locations and all other cashiers were okay and friendly with that. This woman for some reason was very rude and didnt respect us as customers at all. If she wanted to reject us she could at least have done it nicely. Management needs to pay attention to this lady for her attitude to upkeep the quality of Costco.
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December 2022 by Patrick B.
When my wife and I were getting in line to get our gift card she noticed cookies that were set up along the wall where the managers are standing near the registers. She kindly asked Mary Ann (supervisor or manager-not sure) why had they put them there and she rudely said I guess they are for sale. Like we were to suppose to know that. My wife asked because if they were why would they be put in an area that's beyond the registers. She was very snotty and we had never met any employee like that there, ever. We were so surprised with the way she was. She ruined our delightful day we had there. I hope she gets more customer service training. No smile. Rude answer. Rude attitude. Very different from what we are use to there. This was at around 10:20am. If I owned this business I would not be happy regarding this because this is probably not the only time she's done this. What was weird was when she had an employee leaving for break she was all nice and smiles. Other than her everything was fine there.
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December 2022 by Jessica P.
Oh Costco, you're always crowded and particularly zoo like , especially today. All the workers looked stressed and in a hurry. I did self check out since I wasn't buying any wine or spirits today. The clerk did assist me with some items and it made for a faster check out for me. Prices seem to have leveled off especially AVOCADOS! $3.99 today for a 6 pack.