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February 2024 by Katia H.
Ordering the pizza on a broken kiosk and charged me 3 times. Then waiting over 40 min to get my COLD PIZZA. Was a big disappointment, I ask the guy if I could get the pizza that was right out of the oven and he said no because it was a special order. Not a good experience. Then my pizza was cut incorrectly.
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January 2024 by Jennifer C.
Goodbye churros...HELLO double chocolate chip chunk cookie! These cookies are served warm, crunchy on the outside, soft and filled with ooey gooey chocolate in the inside. Each cookie is 750 calories and ALL butter but who's counting?! lol I recommend pairing it with an ice cream cup. Sooo good! Also, don't wait to eat the cookie, enjoy it while it's warm because it started to harden as it cooled. Service was great, I placed my order at the kiosk and picked it up at the window. It was close to closing time so there was no wait at all. :) This dessert was less than $5 and more than enough to share. Highly recommend!
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January 2024 by Stephanie L.
This review is only for the food court! PARKING: Plenty of parking, but do be prepared for some traffic sometimes as the gas station section of Costco does spill over to regular traffic even with the singular designated lane. SEATING: As the food court is a popular area, I do like that it is outdoors when the weather is favorable. Unfortunately the tables here feel so squished and close together! The self checkout kisok and the line to pickup or physically order with someone make the seating area very uncomfortable in the middle section of the seating area. I sat in the middle tables just to snack real quick and my right arm was brushing up against every single person in that line as they moved forward. I even made myself smaller in order to prevent that. There were four of us and two of us had the unfortunate experience of that for awhile as the line was getting long. A minor inconvenience but something they could fix if they wanted to by spacing out the tables. SERVICE: I know too with staff shortages and busy wait times, it can be hard to keep up with the cleanliness of the tables. We were met with a very messy table which we had to wipe off with our own wipes because none of the napkin dispensers had napkins. I placed my order at the self checkout kiosk so the service there was quick. The line went fast to pick up and the cashier was very nice. I always forget to phone in for a pizza, so I ended up waiting around 15 minutes for a whole pizza which isn't that bad. FOOD: Costco pizza ($9.95) never lets me down and I will always defend it! I wish they brought back the combination pizza. Maybe one day. I tried a new offering on their menu which featured their new strawberry soft serve. I got it twisted with the vanilla with added strawberries. ($2.49) It is so delicious!! I would definitely get it again. The salad ($6.99) was something new to me as well. It was a basic salad. Nothing too spectacular about it, so I wouldn't get it again. It wasn't bad but I wasn't wowed. OVERALL: Definitely needs improvement over the seating and the cleanliness. Staff definitely not blamed as I know it gets busy. The self checkout kiosk too should be moved for convenience also because of the seating situation. I understand it's not an all day situation for the seating here, but no one want to be uncomfortable in a dirty setting eating a little snack even if it's for 5 minutes.
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January 2024 by Stefani K.
Heard that Costco carries Indomie and check this store. They HAVE it!! Super excited. I came here in the weekday and it's not too busy. Easy to find a parking spot.
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December 2023 by Frank L.
DON'T EAT AT THE CAFETERIA!!! I just got home and ate a chicken bake I bought at the Costco Cafe & it had a sharp piece of plastic right inside of it, instantly started vomiting the all I could of it out. That can be deadly, won't ever buy food from this place again!!!
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December 2023 by John C.
It seems to be a trend at this store and many others that their tire centers just don't seem to care. I called to make an appointment to have all four tires changed and was told there was a deal going on for a set of four that would fit my car, only problem was the employee couldn't reserve them for me for some reason. They tell me to go online and once I found the exact set they were describing I was surprised to see that they were "sold out" after just being told they had seven in stock. I call the tire center back only for them to tell me that I need to "refresh the page" and that they couldn't/wouldn't do anything else to assist me. After finding out they didn't have any other options for tires and that I would have to come into the store to do anything other than twiddle my thumbs I decided to end the useless phone call and cancel my appointment. Costco in Chino Hills needs to either train their employees to say "let me find out how to fix your situation" instead of "I dunno guess you need to figure it out". I never leave bad reviews but this experience makes me want to shred my Costco membership and go back to Sam's club.
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November 2023 by Penny G.
I wish I could give this review a zero. What happened to Costco? I used to expect great prices and excellent customer service. Price was exact same as americas tires. Should have went there. I was the second car in a bay in the AM. I made sure I would be done by noon or I would come another day. 1 ton diesel truck. After almost two hours the front wheels were on the ground. 4 new tires still stacked Next to the truck. 3-1/2 hours later they finally finished. There was another person who was there the day before for 5 hours for flat fix and was told to come back the next day. She was still at the tire center when I left. Bye bye Costco, hello Americas tires.
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November 2023 by person s.
Got to the checkout line and showed my Costco card. Idk his name but he said in a disgusting tone and voice who that is on the card and I said my mom and he told me I cant shop here because I needed my own. Even before I showed my card he was being very disrespectful and rude. When I was looking for it in my wallet I had a brain fart and thought the scanner was on the pay device so I plugged in the card there instead but he just yelled at me. Someone please fire his b**** a** out of here. If he's going to have that attitude while working a job he does not enjoy maybe he should not work there. The way he also said "who is that" in a disgusting voice really p*ssed me off because that was my mother. No one talk about my mother like that. Mind you she's better looking than that man's whole lineage who made him. I went out of my day and time to download this app just so I can rant about this no life at the Costco checkout line. This happened today at exactly around 1Pm November 27th 2023. He definitely woke up on the wrong side of bed today or something because if he was nice about it, I wouldn't have thought much about it.
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November 2023 by Enrique M.
Terrible customer service at the Tire Center Rarely write a bad review but they were so bad I had to. Love Costco but in this case at this location they dropped the ball not once but twice.
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November 2023 by Mrs. D.
I came into Costco to sign up for new membership , the ladybug the counter said to me "if you want to sign up for new membership you have to link your debit card to your Costco card", I said no thank you and walked away, then called the manager, she told be I don't have to do that . So New Members be Aware. This place is overwhelming and the gas line is super Overwhelming!!
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October 2023 by Nicole Lester L.
Justin, harrased us today. My 3 year old climbed up the water bottles (& we know as a parent its not safe), so we ask him to go down. Then Justine keeps shouting at him and us and told us that as a parent we should be watching him and that he shouldnt be able to climbed up the first place. If you are a parent you'll know how toddlers are. And we as a parent are already trying to get him down, but as a 3 year old, its going to take time. But Justine, makes it even more harder. He startled our son. He froze on top because he got scared. Justine was yelling at us NON STOP. We understand its a safety issue, but how he handled the situation ISNT IDEAL. That was HARRASSMENT. Plain and simple. Then we found out that he's one of the manager. As a manager HE SHOULDNT DEAL WITH CUSTOMERS LIKE THAT. He's an ADULT, and should act like an ADULT. Again, my son is 3, and was harrased today by an ADULT. UNACCEPTABLE.
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October 2023 by Raymond F.
I don't recommend this Costco food court at all, staff is so rude and the cleanliness is unkept. As I was placing an order I could see roaches crawling on the floor, I tried to cancel my order but the staff was "to busy" to listen to me. Get it together food court staff
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October 2023 by Yve C.
The food court has roaches! I tried getting my money back but the kid didn't know what he was doing and I couldn't blame him for their lack of cleanliness. So I just threw my food away. At least I only wasted 10 bucks, but still! Get it right Costco food court!
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September 2023 by Katy T.
Came here on a Sunday afternoon. They stock many items similar to other Costcos. It is currently September, and they already have Christmas items out for sale. They also had seasonal items, such as moon cakes and Halloween items for sale too. When we tried one of the items (matcha drink) they had for samples, we saw one of the managers come and say it tastes disgusting. This was surprising because we didn't expect that coming from a Costco manager. (We thought it was delicious). We got all our items and went to check out. The older gentleman did not greet us, left our items out for baggage, and ignored us when we said thank you. He also ignored us when we greeted him as well. This location definitely needs to train its employees on how to give better customer service, and not hire people who don't want to be there. Will not be coming to this location unless we absolutely have to because of this disappointment in customer service.
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September 2023 by John Z.
Costco tire center is always booked for appointments, and if you do stand by, it takes all day if you are lucky.