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February 2024 by Sally D.
They are always helpful when I go in. Sometimes they don't answer their direct line immediately, but I call back. They are courteous and friendly. Hector is a great contact. I recommend him. To those who complain on this bank, take your accts. to the extremely, horrible bank on the corner of the intersection....x America. You'll really encounter bad practices and then you'll be grateful for Citi of Chino Hills. Citi adheres to ALL STATE REGULATIONS. If your credit card was lost or stolen, they MUST take action. They don't say too bad. If they guaranteed a bonus for opening an account, YOU HAVE THE RECEIPT AND PAPER WORK IN YOUR HANDS AS YOUR GUARANTEE. Nobody refuses to give business cards. STOP FABRICATING STORIES. Then, close your accounts and save the upstanding employees headache of dealing with you! If you think you need to report your bank, contact DFPI, Dept. of Financial Protection and Innovation. Phone: 1-866-275-2677 Email:
[email protected]. You better have all your ducks in a row!
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October 2023 by Keri S.
I placed a lot of $ into a checking account which after 60 days I was supposed to receive a bonus offer put into my account. My $ was placed into an acct on 6/11/2023 and 8ts 10/10/2023 and still don't have my bonus $ offer. I have called approximately 10 times and spoken to 4 supervisors who have all lied and told me an investigation needs to be opened and to wait 7 business days. I wait, call again, speak to another supervisor who tells me another investigation needs to be opened. I have never dealt with such liars and terrible customer service in my life!!!! Run don't use Citibank!!!!! This has all taken place over the phone to they're 888)248-4226 #
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September 2023 by Daniel E.
Great service and employees and management. Always treated with the upmost respect. Love this bank.
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September 2023 by Bella Magana
I've been banking with citibank for thirty years. And they have been some great. Love it!
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July 2023 by MKM
What a pleasure! I opened a new account and purchased a CD at this location with total ease. The wait time was comfortable even without an appointment, and all the bankers were highly intelligent, exceptionally competent, and very on-task. In what could be a stressful environment, they moved fluidly and with attunement to their customers and each other...gracious, respectful, and relational. Truly superb!!
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May 2023 by chiachia wang
I have appointments at 10:30am and wait for 1 hour still waiting......why I need to make appointment? Update waiting time is 1 hour 18 mins
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October 2022 by Michelle O.
This is a SILLY bank, from the manager, customer service representative, vice president of investment group, they don't know what the hell they are doing. They don't return calls, emails and never pick up phone calls either. I closed the account after 6 months and hope that no others bank with them. Please go to other banks and get a much better service.
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October 2022 by Chris T
this bank is the worst bank ever, they have the worst customer service starting at the branch level with Cindy. Also try calling there retirement dept. to get any type of assistance is near to impossible, because the calls will get transferred and transferred only to have a rep by the name of Jeff or Jess give you major attitude and then hang up because they are a call center with little to no supervision. 0 stars if I could
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October 2022 by Mario
Horrible customers service from banker Kimberly Chamberlin, we have a business in Chino and we were trying to set up an account in person at this Chino Hills branch, Mrs. Kimberly not only made us feel like criminals, she was just point blank rude and unprofessional, we are so happy they showed us that before actually gave them our business.
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October 2022 by Mohamed Elmallah
Worst bank experience ever. The branch manager we met, named Tyler, refused to give us a business card, did his best to add obstacles instead of helping us.For example, he insisted that the service address in the SCE bill is not enough to prove residency and the mailing address needs also to be the same physical address. Which defies all logic. I gave up on adding my wife to the checking account, moving my money out of it and closing the freaking checking account so I don’t have to go to a Citibank branch in life ever again.
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September 2022 by Mohamed E.
Worst bank experience ever. The branch manager we met, named Tyler, refused to give us a business card, did his best to add obstacles instead of helping us. For example, he insisted that the service address in the SCE bill is not enough to prove residency and the mailing address needs also to be the same physical address. Which defies all logic. I gave up on adding my wife to the checking account, moving my money out of it and closing the freaking checking account so I don't have to go to a Citibank branch in life ever again.
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August 2022 by Mario Madrigal
Horrible customers service from banker Kimberly Chamberlin, we have a business in Chino and we were trying to set up an account in person at this Chino Hills branch, Mrs. Kimberly not only made us feel like criminals, she was just point blank rude and unprofessional, we are so happy they showed us that before actually gave them our business.
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March 2022 by Doug Ford
Impossible to get anyone to answer the phone at this branch.
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March 2022 by Rita Smith
One banker 30 to 40 minutes to wait for a debit card.
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March 2022 by Joe Y.
Another worst bank experience, and they don't care at all. It's Obama another worst decision to bail them out!
