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January 2024 by jeronimo mondragon
Terrible place they didn't want me to change a check and the bad thing was that the boys marked it to sue
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September 2023 by Princess Juanny L.
Out of all the Chase branches I go to, this is by far the worst. Horrible customer service. The teller Kayla has helped me a few times and she's had the worst attitude every time
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July 2023 by Justin Lin
Staffs are generally helpful. But, on one at this branch ever pick up the phone and it doesn't matter when you call. Not acceptable...
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May 2023 by John S.
Their ATM isn't reliable. Touch screen sometimes doesn't work. Sometimes the cash money your depositing can't be taken. And it takes a longer time to process everything.
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April 2023 by ratnesh kumar
Worst experience to get an account verification. I booked an appointment with a Note a day before for the details.Went to the bank, and the manager refused without providing any details and we had to request her to provide details.I wanted to speak to the lady with whom I had appointment. They said template stuff -- Google it!!!They did not have courtesy to call us for this and just seemed like and excuse to not invest time and extend their appointment with someone.Very poor of Chase where I had account with for close to a decade.Definitely not doing business with them.
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April 2023 by John Wang
Worst chase branch ever I experienced！I waited in the lobby for half an hour, and someone told me that there was no one available to do the wire. ask me to switch to another branch. But I saw 2 bankers sitting idle at their workstations." one of the bankers finished work and left afternoon at 2 pm,I went to another Chase branch and finished my transaction within five minutes.Chase Private Client
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April 2023 by Tommy Su
Only one teller. This branch should be closed. I weigh-in the line for 20 minutes.
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March 2023 by Stella X Wu
The Taylor Wendel is very good The service attitude is very good, very professional,?????
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October 2022 by Eliza B.
The teller and manager that are working today are horrible, making faces when "helping" , bad attitudes, unprofessional when speaking to customers, slow to process transactions... not sure where they find these type of people but we are in 2022 leave the high school attitude in high school, this site needs to do better !!
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August 2022 by Francisco C.
Feeling like this is a Avery low key hidden chase. I love coming here because I never never have to wait for anything. They have a drive thru ATM which is convenient at any time. The inside is very big with at least three tellers ready for anything plus three atms inside ready for use if you want a quick in and out with your cash. Recommend coming here anytime
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August 2022 by Erin Mendoza (Ekaye86)
Never experienced a problem here, friendly staff.
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April 2022 by Rita O.
Went in today 4/2 to update my name, went to the teller window because I saw two ladies seating on the banker side that did not want to make eye contact. When the teller called I told what I wanted to do, she then said I can schedule an appointment for you the next available one is Tuesday because we are fully booked today. The bank was only busy on the teller line. I told her they don't look booked to me and left. I went down the street to the Chase on Grand and they helped me with no issues. Very disappointed with what chase is allowing to do, you have to make an appointment for the easiest thing? I am slowly moving out of big banks and into CU.
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March 2022 by Rheanna S.
I live way closer to this bank, but always make my way over to the Chase on Chino Hills parkway because they are much more helpful over there.
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March 2022 by D Colin
They should close this branch! Only one banker and she is chatting with another male staff. Waited 15 mins then the male staff told me I have to make a appointment on counter! Look! If you have time to chat why you don’t take time to done the job? They must think they are government branch.
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March 2022 by Chris S.
At least 4 employees in the building and only 1 teller. One wage earner playing door man, shooting the breeze, one banker spending countless moments with 1 customer and another hiding in the back. And the kicker? The employees are tone deaf about the situation.
