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December 2023 by Miguel Menjivar
Excellent service. Was very pleased to find that they had done some complimentary services as well (was just in for an oil change) and the gentleman at the desk was very gracious. Will be coming back here again. Five stars.
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November 2023 by Bai Honglue
My tire was punctured with a nail, the boss fixed it for free! And very quick! It’s so nice!I will come back!
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May 2023 by JOEYPLEASES pleases
Excellent customer service from MARIO HELP?♂️ with picking the right TIRES for my car thank you Mario at the tire choice also thank you BETO for fixing my tire excellent customer service ?
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March 2023 by Justice L.
So I call in around noon and said I need an alignment done. And that I wouldbe there between 4 430. Said no problem we can take care of you. So as soon as I get there at 417pm they said oh well our guy is off in 30 so he can't do it. Can you come on the weekend this is after I just went there yesterday and they wouldn'tput it on the rack cuz a vacuum issue on the brakes. I do not recommend this place take you vehicle anywhere but here
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February 2023 by B M
BEWARE. Made appointment for 02/05/23 at 3:30 pm. Showed up approximately 3:15 pm. Mario Garcia seemed upset. I made appointment with a different person. He started to question me, as if he didn't believe me. When? What day? What time did I make appointment. I explained it was not him I spoke to. It was few days before, on Thursday about 2:30. With a person I had dealt with before. Very good experience with that individual. Had been here one year before for a oil change. Came back for another oil change. Have not taken my car ANYWHERE else in the last year. Only put 5000 miles on car in last year. No problems with my car of any kind in this time since I was last here.. Mr. Garcia called me up to register. Had not completed oil change yet. Never been charged before work was done ever in all my time driving before work was completed. He states that will be 260.00 something dollars. I said no, I was told 99.00 dollars by person I made appointment with. Yes I asked before hand. He then states you need tires. I know oil change and tires would be way more than 260.00. So he was actually trying to charge me 260.00 something for an oil change? UNBELIEVABLE. I stated I was just getting an oil change at that time.I do need tires but that would be another time. He then proceeds to tell me I have a MASSIVE oil leak. Stated this leak took a long time to get this way. Also during this whole conversation he is VERY RUDE. Stating YOU brought the car in like this. I'm trying to question him. Where is leak coming from? Just trying to get some answers. I stated you two are the mechanics. This makes him more angry. Not getting answers. His mechanic just looks down won't say a word or make eye contact. I proceed to tell him in the last year since I have been here I have not added a drop of oil to vehicle that he says has a MASSIVE oil leak. How is that possible? He is not giving me any answers to my questions. I just told him finish the oil change. I am done. I won't be back. I walked back to waiting room. They finished. I left.I am very angry at this point, that he thought he could take advantage of me like that. Oh, at one point stated it would cost at least a couple thousand to fix this MASSIVE leak. UNBELIEVABLE. After leaving. I was looking at paperwork. No mention of leak in paperwork. No estimate for tires. What was there was oil change plus tire rotation. That was not done.tire pressure in and tire pressure out. They did not add any air to my tires. Did not rotate tires. I checked my dashboard. Tire pressure was still low in tires. Exactly as when I went in. I had checked. My car alerts me when tire pressure is low. As well as anything else. So who knows how many people this angry, rude man has taken advantage of? How many people actually fall for his aggressive tactics? He picked the WRONG one, but who knows what he actually did to my car at that point being as angry as he was. I will take it somewhere else to have it inspected. Do not go here. He has terrible people skills. Hope this establishment rethinks having this person as a manager. Also want to add that I myself checked all my fluid levels in the car recently. Transmission fluid, brake fluid, coolant and oil. The oil was at the full line. Other fluids were within normal range too.
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February 2023 by Cito
No issues. There is a tattoo shop, carniceria, barber, Mexican Restaurant which is very good, Little Ceasars, pole fitness, in this center, so if you are waiting, then you have things to do. Other shopping nearby as well.
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January 2023 by Ruben Morales
ran over a nail xmas eve morning. tire didn't drastically lose pressure but figured best to fix now. called if they can take me. they said come over anytime. they took my car in fast. and had me out in about 45. and no charge. even when I offered to pay. greatly appreciated it. we have used them b4 for my wife's new tires. and def will keep getting our business. even talked video games with the guy behind counter while waiting.
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January 2023 by Ernest J.
If I can give a zero star I would give it. I called the day before and a lady answered the phone and quoted me $30 to fix my flat tire. So I got an appointment to get it fixed the next day. When I brought in my tire and I asked the supervisor behind the desk to make sure they will only charge $30. He wouldn't answer me and told me to just wait. I didn't get his name but he was bald and heavy set.After over 40 minutes he called me to bring in my tire. So I asked him again and he told me it's free if it's repairable. That was a red flag! He wouldn't tell before how much it would cost. I knew he's going to try to sell me a new tire. There was just one nail in the middle of the tire and he told me I need a new tire. I showed him there was a lot of tread left, I don't need a new tire! He told me the tread was bad and he was trying to sell me a new tire.What a huge waste of time! So I took off and looked online that night and found out Americas Tire fixes flat for free. But just in case the guy from Tire Choice was telling the truth I ordered the tire from America's Tire that night so it would be ready the next day and not waste anymore time.When I went to America's Tire I showed the supervisor my flat tire. He told me they can fix it. But since I already paid for the new tire I told him to just go ahead and install it. I am a man with principle. It was the right thing to do.
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December 2022 by Rell S.
They gave me a quote for Michelin tires for $2300 with a 30,000-mile warranty. Then I called America Tires and asked about the exact same tires. They were $1624 with a 45,000-mile warranty. I could understand a $100 difference, but $676 difference. I strongly encourage people to get quotes from others tire stores before buying from Tire Choice.
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December 2022 by Dan Lukerchine
I think I finally did it, I found the only honest shop in the inland empire. I brought my car in here on Sunday cuz I did a bunch of suspension work on my car at home and needed the alignment check before work monday. My car is fully modified and either an alignment text dream or their worst nightmare if they don't know what they're doing. Their guys were right on it I drove right in they took it right away and their guy spent a lot of time and put a lot of attention and detail into my car. It ended up that they weren't able to work out one little detail and my alignment was pretty close they let me know so instead of charging me a full amount and saying bring it back when you can he didn't charge me anything and said to just bring it back Saturday when they have a full staff and they can spend the time on it and get it dialed in completely. You have got my business, for like ever. I've been through so many shops since moving up here from San Diego and every one of them have all fell short so bravo for being the first shop to be honest as well as on point with your work.
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December 2022 by Lee Anan
5stars awesome service quick fix for my tires! Great job team chino!!!!
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November 2022 by Maria Mendoza
Ken was awesome!! Fantastic customer service! When you need advise, service repair this is where I go. They never fail to deliver on quality service . Thank you Tire Choice for hiring Ken, he will keep me coming back .
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November 2022 by David De La Torre
5 star everything. Such great service and was able to make a great deal on 4 new tires. Customer service is top notch. I definitely recommend!
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October 2022 by Jack Zhao
Long story short, I spent thousands of dollars at this place and the manager sold me a defective part (one of a sensor), when I got this defective sensor replaced at this store, the manager talk to me like nothing happened, And when I was asking an apology (that's all I need, an apology) for these inconvenient, he goes: why would I apologize to you, it's ridiculous! I didn't make the sensor! I won't apologize for the product I didn't make!This just happened last Friday, and the manager's voice keep rising while we were talking. I was scared and share this awful experience here when I got home. Maybe this place does a great job of changing tires, but if you are facing another problem like replacing brakes, pads, or sensors, you might at least want to reconsider the horrible quality control here.And I just noticed that many Asian customers give this store one star, that's interesting!
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September 2022 by Jack Z.
Mercedes car owners beware: Long story short, I spent thousands of dollars at this place to replace both front and rear brakes, pads, and sensors, and the manager sold me a defective part (one of a sensor), when I got this defective sensor replaced at this store, the manager talks to me like nothing happened, And when I was asking an apology (that's all I need, an apology) for these inconvenient, he goes: why would I apologize to you, it's ridiculous! I didn't make the sensor! I won't apologize for the product I didn't make! This just happened last Friday, and the manager's voice keep rising while we were talking. I was scared and share this awful experience here when I got home. Maybe this place does a great job of changing tires, but if you are facing another problem like replacing brakes, pads, or sensors, you might at least want to consider the horrible quality control here.
