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April 2024 by Miranda Anocibar
Do not use as pick up location. TOTALLY UNRELIABLE. Made a reservation 2 months in advance, received a confirmation email 2 days before, called to confirm 1 day before and they didn’t have what we reserved. U-haul was cheaper, has better customer service and had what we needed.
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October 2023 by Nicole S.
I experienced what everyone else has experienced. No cars, are there-- I reserved online so you can get in and out per their website when you arrive. As there are no cars, hea like you can wait for the car you reserved to arrive. Then, they try to offload a 250 mile max Tesla. If I had a charger at my home and I am not driving all over so cal, maybe. Housewives/ stay at home moms ...sign up! This is your local grocery getter. I digress. It was crap. My car isn't there I reserved, at 9am, when they opened ...the one I reserved. Bait and switch.Oh boy. They offered me a mini van too. No. Then I settled for a gas sucker Dodge charger because it was the only 4 door car that just arrived back as I was waiting there. C'mon. Unreal. This guy is a shyster. I prepaid online, here is the kicker...They actually told me that if I brought it back early, that I would not get the balance prorated for what I paid. It would be whatever the daily amount is. Why, would I prepay, and do not prepay. This place is a joke. He is a spinster and this place should be reported for unclear business practices. His customer experience is absolute nonsense. Going back to enterprise/national. I would rather give that company the extra 200 bucks for a less smoke and mirrors experience. Run away don't even.
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October 2023 by Devin S.
Moving day for us and BAM our reservation is NOT here. We rented a 16in van and they only had a 12in van available for us. How the hell is the 12in van more expensive then a 16in van!? It makes no sense. Gas ain't cheap and driving to the place only to tell us they don't have our reserved truck is asinine. I seen reviews, and this place has been doing this to plp for a while. Beware!
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September 2023 by Scott D.
If you are in the Chino, Chino Hills area and need a rental, look no further. This family owned business goes far and beyond anyone else in making sure you are happy and completely satisfied with your rental experience. Avis and Budget out of the same office.
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September 2023 by Zuri M.
I loved the experience in this car rental. Affordable and the manager is very nice and friendly. Car was in excellent condition as well.
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June 2023 by Honestreviewer A.
Beware! Chances are . . . the car you reserve may not be there when you pick up!!! This happened twice. I found out a day before my trip that the van I rented was not available and I only found out by asking myself. I went directly to the car rental at Ontario Airport and vans were abundant there and the process was so easy and fast! AVOID here if you actually want to get a car that you reserve.
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January 2023 by Mehad R.
This place is hands down the best place to rent a car/truck in the area! When I walked in i was surprised at how welcoming the entire staff was including Sam and Shahid. I had rented a small sedan and they upgraded me to a full size at no extra cost! They were very helpful with answering all my questions and we got to the car it was in great condition. Highly recommend this store!
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January 2023 by Tashena P.
I made it to this location about 10 mins before closing, Samad and the guy working with him were great! Despite that fact that they were closing they were both friendly and welcoming. I went to this location because the location where I was originally suppose to return the car was to far. I called the original location to find out if I could change drop off locations, they said yes but there would be a $75 fee. Which lead me this location. When the other guy (I feel horrible not being able to spell his name) was closing out the rental he noticed a huge charge that didn't look right. And then out of nowhere the store was packed, like 5 people walked in well after closing time. Samad and the other guy were still friendly to everyone letting them know they would be with them as soon as they could. I waited because it seemed like my account would take some time to fix. They got through all the customers and took a look at my account. Samad corrected the issue and straightened everything out.What I appreciated most was how patient with everyone they were. We all know when its time to close up shop at the end of the day your ready to go. But they provided excellent customer service to us all. With so much going on in the world these days, people being cruel and mean to one another and so much stress, I must say it was refreshing to receive great customer yesterday. Lastly when my friend who lives in the area came to pick me up, I told her about my experience. She said "yes I've used that location many times and each time Samad was nice to each customer every time I was there". Great work!!
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July 2022 by Austin Groenheim
This was my drop off location after traveling across the country. I previously rented my truck with a trailer but could not fit my car. I was able to leave it before my departure. Instead of closing out my account the manager Shahid went out of his way to make sure I didn't have to pay for it. That is customer service. Great experience.
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May 2022 by Dustin T.
I rented a moving truck last week in anticipation for a needed move. We spoke with an agent to make sure that we could kick up as late as 5 pm on Memorial Day and they confirmed. I received several confirmation numbers and reminders. Keep in mind that I am needing to fly in in order to make this move. On the day of - today - I received a phone call telling me that they can't honor my reservation because they are closing at 12 pm today. No offers to help me find another truck. No apologies. No explanation as to why they had already told us we could pick up at 5?pl before we made our plans. Just canceling the reservation on the day of. Horrible service. Fortunately I found much more accommodating service with UHaul just a mike up the road. Save yourself the frustration. Just go elsewhere from the start.
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May 2022 by Raquel F.
Imagine coming in on your moving day and the truck rental place says they don't have your truck. Well, it happened to us. We booked a 16 foot moving truck in advance for 4/30/22 and when we showed up, THEY DID NOT HAVE IT. My husband overheard two other customers in the store having the exact same issue. How does this happen? And to multiple customers in the same day! The guy said we wouldn't be charged since they didn't have the truck. But guess what, we noticed a $75 charge from Budget on our bank statement this week. Lol are you kidding me? I spoke with their very unhelpful customer service this morning to get the charge reversed. This place is a joke. STAY AWAY. Save yourself time and headache and just go to Penske in Chino. They had plenty of trucks when we had to book one last minute after this happened with Budget.
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April 2022 by Melissa Lotzman
Just moved from Colorado and unfortunately got the truck back right after they closed. Was totally bummed at first, however, Shahid saw me and was kind enough to open and help me check the truck back even though it was after close! So kind and welcoming! Best truck rental/return experience and was so touched by Shahid’s kindness to take the extra time to help us out so we didn’t have to come back the next day :)
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March 2022 by Jaime C.
This place sucks! Rented a car and it freaking smells like an ashtray. If you like to smoke while driving definitely rent a car from here.
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March 2022 by Qingxisn H.
The car rental company is not good.I have return my rent car later half hour.but the company charge my more $150.
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March 2022 by Sarah T.
Mohammed and David were extremely professional, helpful, and knowledgeable. Absolutely recommend this facility over Uhaul or any other moving truck company I've used!