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December 2023 by Veronica V.
Boot Barn... take my money!!It's never a disappointment, just went in today for some gift cards and I wanted to walk out with 3 pairs of boots, 2 belts and a long cardigan. Staff is really nice and attentive, always offering help. They help make returns as easy as possible and never a hassle. Planning to go back next week for these beauties
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November 2023 by Liliana S.
Stepping into Boot Barn in Chino Hills was not just a shopping experience; it was exceptional in customer service, thanks to the outstanding assistance we received from Matt.From the moment we entered the store, Matt's commitment to going above and beyond for customers was evident. As someone gearing up for a Cowboy party, my first time in this store, I was on the hunt for the perfect ensemble to nail the Western aesthetic. Matt not only greeted us warmly but also took the time to understand my preferences and the look I was aiming for.What sets Matt apart is his extensive knowledge of the products and his keen eye for fashion. He expertly guided me through the vast selection of jeans, shirts, and boots, ensuring that every piece complemented the overall aesthetic I had in mind. His personalized recommendations demonstrated a genuine commitment to customer satisfaction.Finding the right pair of jeans, a matching shirt, and boots can be a daunting task, but Matt made the process enjoyable and stress-free. His attention to detail and understanding of style nuances made the entire shopping experience a breeze. I left Boot Barn feeling confident that I had the perfect outfit for the upcoming Cowboy party, all thanks to Matt's expertise.But Matt's exceptional service didn't stop there. He also went the extra mile to assist my father-in-law in finding the perfect pair of boots. His patience and dedication to ensuring that every customer receives personalized attention truly set him apart. It was evident that Matt is not just focused on making a sale; he genuinely cares about the satisfaction of each individual who walks through the door.The overall service at Boot Barn in Chino Hills was outstanding, thanks to Matt. If you're in search of Western wear and value outstanding customer service, look no further. Matt's expertise, attention to detail, and commitment to customer satisfaction make Boot Barn in Chino Hills a standout destination for all your cowboy attire needs.
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November 2023 by Brian H.
Spent about $650 here. Staff is rude. Maria was not friendly. No greeting. No eye contact. If you ask her a question she seemed annoyed. Bad day for her I guess!? Sad. Step it up staff. Smile. Be friendly. Best thing about BB is their hefty bags. Their bags are sturdy with reinforced handles. Nice touch. Love the smell of BB too. Fresh leather smell. Yes, I like their merch. Boots are good. Clothing is good. Lots to choose from.
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November 2023 by Desiree F
Love this store for their amazing selection of boots and clothes for the whole family. The employees are always very friendly and helpful helping me find what I'm looking for and complimenting my selections.
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November 2023 by Tayten Z
Great selection and choices and lots of hats, boots, and clothing. Also staff was quick and friendly!
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October 2023 by Live L.
The cashier here is rude. The staff can use some training. She was not helpful. Then makes it a point to state that "boot barn western wear" is a jacket & coat store. RE: I had asked if she had more flannel/Pendletons in a thicker material like the one I was holding. She responded before looking. It's fall btw they were everywhere. So I looked for it myself. The lady w the short blonde hair was very helpful in men's section
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August 2023 by Esther T.
My experience here was extremely pleasant.I was greeted the moment I walked in.Connor helped me today, there were also two sweet girls that checked on me a couple times. They have a great selection! I've been to the location in Orange as well but it's way more crowded. So this place had plenty of space to browse around. Deff will return again
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July 2023 by Manuel Miranda
Excelent option to buy anykind of boots
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April 2023 by Paul Verdin
Loved it! Best Boot Barn I have ever visited. Emma was the best, she's very friendly and helpful. The other girls are sweet too. Clean and orderly store. Amazed at how this store is.. kudos
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April 2023 by Ricardo A. M.
Yesterday 4/17/2023, my wife and I went to the Boot Barn located in Chino Hills, we were immediately greeted by Kim, she asked if she could assist us, and we stated that for the moment we were going to snoop around.On the 29th we are going to see Brooks & Dunn in Laughlin, so we both wanted to get some clothing as my gear, well it's time to buy some new shirts and jeans, and my wife also wanted to get some new western clothing.They have a large inventory of things so there is quite a lot to see and try on, Kim came by and asked again, and I asked about some shirts that I saw on the Boot Barn Web sight and she helped me locate them and we were successful... I told my wife to call her grandson Bobby to see if he needed something, as he and his girlfriend and other friends were also going, she did and found some shirts for him, my wife also found some cloths for herself, then we started trying on the gear and made our choices...The entire time Kim positioned herself where she could see who was coming and going and should I need help she was there to assist, also while hanging some new stock on the racks, there were other Sales Associates so everyone was greeted warmly and if they needed help was there...Three things are important for me to enjoy a shopping experience: 1) The store has to be kept in a clean and well stocked manner. Some stores, clothing is on the floor, things looked like they were placed anywhere, and just kind of a general mess, this was not the case. 2) They have to have a good selection of things so I can get something that appeals to me, BOY they had a lot of great stuff. 3) The Sales Associates have to look like they enjoy what they are doing, many times whether in restaurants, or markets, or clothing stores the Sales Associates appear to hate being there, don't want to interact with the customers and when they do, they come off like they are being bothered. NOT the case here, Kim took care of me and my wife and answered our questions, Kim handed us over to Kristin, and she was an extremely pleasant young lady and like Kim they are both beautiful young ladies, they really showed their loyalty to their employer in the manner in which they conducted themselves.SO THIS IS FOR THE PERSON READING THIS AT BOOT BARN, Kim and Kristen performed great, my wife and I spent around $300, and instead of going to the Boot Barn in Los Alamitos, we are not going to make this OUR Boot Barn, they other one in Los Alamitos just too many problems with their Sales Associates, the store is just crammed with stuff, poor floor layout.Now to maintain an honest perspective, the Boot Barn in Chino Hills is MUCH larger and there fore has a great flow pattern where customers are not bumping into each other, great colors, and very inviting so that you just want to stay as long as one needs to really check out the inventory, the one in Los Alamitos is just tooo small, the Corporation has not plowed money into the store making it fresh, warm and inviting, to the degree that you just want to get in and get out fast.Just a suggestion, Boot Barn you might just want to consider finding another much larger location, similar to the one that is in Chino Hills.My wife and I will be returning to our Chino Hills Boot Barn for our future purchases, hope to see Kim and Kristen when we do...
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April 2023 by Sean Disbrow
Great people, great service. My boots needed to be stretched due to being tight. No charge. A service they offered as a courtesy. More than pleased
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March 2023 by Priscilla S.
The employees are very nice and helpful. With their help & experience with boots, they definitely made our choice easier and fast after seeing so many boots that you could fall in love with or choose from.
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December 2022 by Anna Espinoza
Loved this location store was so nice clean and the sales assoc were very helpful & friendly ? We enjoyed our shopping experience!
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December 2022 by Rick S.
Ariana helped me today, she made my experience at the store extremely pleasant and was very nice with great customer service. I will definitely be coming back to this location.
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November 2022 by Eduardo De Casas
mari was very helpful and helped me find what I needed
