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October 2024 by Bianca Leaños
Just terrible customer service, I walked in with my family and 3 workers saw us and never greeted us. We came in to purchase boots and thankfully an associate named Ashley was very helpful and friendly, she even spoke Spanish which was very nice of her. She was the only one that had great customer service. When we went up to the register to pay 3 employees just stood there and they looked like they didn’t want to even help us. Terrible terrible customer service. If they hate their job then why be there? I also felt they were racist because those 3 women were Caucasian and we are Mexican. A Caucasian couple came in while we were checking out and right way they greeted them so I can see that they were being prejudice. We will take our business elsewhere. This place only caters to their own kind so if you are another race beside Caucasian go to another boot barn!
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September 2024 by Saul G
My review is entirely for the costumer service and the manager, I purchased at boot barn some keen shoes that have 1 year warranty after a little over 3 months they started to break down and the manager asked if some shoes advertised as water proof have been in water, and for real have you even been under the rain? And what do you use some hiking boots ??? She looked at me with contempt and I felt disrespect, I when to another location and they helped with an smile , people like this make me not go to a store and prefer to order online or Amazon
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September 2024 by Enrique Medina Luevano
I just tried purchasing a pair of boots,turns out you HAVE TO sing up for a rewards account or you may not return or exchange the items incase of any defects.. that is the most ridiculous insane thing I've heard .. welcome to the land of the free but you have to do what we want you to do lol ? WOOOOW .. thank you I will take my business elsewhere.. live free people
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July 2024 by Rafael Aguirre
Great customer service.
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July 2024 by Elieser Reyes
Great variation on any kind of boots.
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June 2024 by Tara Durham
Horrible customer service in the boot section. One of the girls straight said "don't waste your time with them" Also the boot I wanted to purchase I was told by another associate they didn't have it available at all at the chino hills location but after speaking to bootbarn customer service they stated bootbarn does carry that color and style just might have to be shipped, that would have been nice to know because I would of just ordered it to be shipped to the store. Poor poor customer service
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June 2024 by DrugMoney
My review is based entirely on my experience
with their customer service. The store itself is fine and has a wide selection of product.
This store has made me appreciate more the customer service I get at other places that I usually take for granted. I noticed it when I first started coming here last year.
On my most recent visit I walked in right past two employees who were working on the floor, one of which I think may be a supervisor. Not one of them said hello or welcome. I went to the boot section and started trying on boots when a third employee appeared from the back. She walked past me, made eye contact then turned her head and kept walking. I said under my breath, "You've gotta be kidding me." No one came and asked if I needed help, which I did. Also it was late morning still and I was the only customer there. I had to go to one of the workers for help.
A couple of days later I went in with my young daughter. Again, no one greeted me. I was in the Cowboy hat section for a fair amount of time trying on different hats. The woman who I think is a supervisor was within a few feet of me the entire time. Not once did she ask if I had any questions and again I had to go to her when I did.
It makes sense now why the customer service here is poor. Employees usually follow the lead of their supervisor or more senior employees.
One last thing. I still made purchases on both of these recent visits. I almost always do when I'm there.
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April 2024 by Mike A
Clean and had some good variety or sizes.
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March 2024 by Gerardo Alcala
Nice stuff
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March 2024 by Gil M.
Lots of options not just boots, can be pricey but usually have good sales and great customer service.
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February 2024 by MARIXABEL E
Good variety of boots, both for work and for dressing, I recommend the place
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February 2024 by MARIXA E
Good variety of boots, both for work and for dressing, I recommend the place
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February 2024 by ron braasch
Customer service was outstanding, and the employee is very knowledgeable
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January 2024 by Rick McClung
Despite this being the busy Christmas shopping season, they have a lot of selections that are available in most sizes.Staff is friendly and very helpful.
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December 2023 by Veronica V.
Boot Barn... take my money!!It's never a disappointment, just went in today for some gift cards and I wanted to walk out with 3 pairs of boots, 2 belts and a long cardigan. Staff is really nice and attentive, always offering help. They help make returns as easy as possible and never a hassle. Planning to go back next week for these beauties
