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December 2023 by Carmen L.
Pretty nice location with good space and parking. Love that they also have some kid toys here for the kids to play with. Remember to download their app for promotions and discount .
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October 2023 by Jerome A.
I scream you scream we all scream for Ice cream especially during the spooky season! Flavor of the month Apple cider donut and it's good! The staff here is always super sweet and patient. They have deals that generally generate business and they handle it so well. They decorate for the season and it's Halloween decor. I got a 2 scoop sundae for their bogo deal and it was delicious.
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October 2023 by Monica C.
Super clean Baskin robins , friendly staff. I have been her 3 times already and service was always quick. They do have a lemon ice cream that is lactose free and they also carry a lactose free mint chip for those who can't have dairy but still want ice cream!My kids favorite are the cotton candy and bubble gum (which has really pieces of bubble gum). This location is also giving back on the think n local app which is nice and that's also why I like to come here to support the groups on the app.Great experiences overall.
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August 2023 by Breanna W.
I love this place. Always nice employees and clean. Great scoops for the price and always have great deals depending on the day of the week.
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August 2023 by Damien B.
It has been awhile since I have been to baskin robbins, and I decided to go with a couple of my friends to see if it still was as good as I remember since I was a kid. Not only was the ice cream DELICIOUS but the two girls working the day I came in, Malia and Monique were very sweet and friendly, and on top of that the place was very well cleaned and organized, would highly recommend and I think I'll be coming back for seconds!!!
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June 2023 by Gil M
We ordered the Reeses PB Chocolate Polar Pizza for a birthday Celebration. Disappointed in the taste. Hard to put my finger on it but the taste just didn't wow or excite us.
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May 2023 by JFunC
Very nice service and nice ice cream.
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April 2023 by Irene I.
Customer service is awful. There were two servers and a few patrons - the servers made no attempt to acknowledge customers who walked in. You can stand at the counter and be completely ignored.Cold stone, on the other hand, also in Chino Hills, is a whole other world. Regardless of how busy the place is, and it can get very busy, staff take the time to acknowledge new customers (and their ice cream is real ice cream).
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March 2023 by Angel Carrillo
Be careful when you go there. The ladies there act like the whole ice cream is $0.99 when pointing at the cone, even give you the ice cream to eat, assure you the ice cream (not just the cone) is $0.99 (like a special deal), then actively pull the "miscommunication card" when you are stuck paying $10 and your appetite for an ice cream. It's a very similar trick to tourist scammers who charge you for things you didn't ask for. The workers here are really shady and underhanded.I understand ice cream isn't generally $1 anymore, but don't give in and pay if they do this to you.
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March 2023 by Mario Chavez
love this place
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March 2023 by Matthew A.
One of my fav baskin to visit. The family that owns this location and the employees there are always friendly and prompt. Customer service is great and i love my jamoca almond fudge in a waffle cone!
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March 2023 by Katelyn K.
Ice cream is great but, it shouldn't take 20 minutes for one scoop of ice cream and a medium milkshake when there are 4 workers on the floor. A worker had family visiting which held up the wait, I couldn't even pay for my ice cream as they were standing in the way. I just wish customer service was better.
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March 2023 by N Nasim
Yummy ice creams and cakes, different cones, waffle cones, wide variety of ice creams, love the most is Ice cream cake!!
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February 2023 by daniel willie
Very nice girls and great selection of ice cream
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February 2023 by Adela A.
All the staff are nice but the female manager here is the rudest and least helpful person I have ever encountered Who wouldn't even take a phone order from me over the phone and wouldn't help with an online order and kept cutting me off and couldn't wait to get me off the phone. I had to call her 3 times because she failed to return my calls regarding a emailed photo. I cancelled and ordered from chino location whose service far exceeded hers. Never here again.
