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March 2024 by D Mal
Great customer service and excellent car selection. Will definitely come back again.
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March 2024 by Kris & Kimberly Darney
I can't say enough about the exceptional customer service we received from Shahid and his team at Hertz Rental Car in Chino Hills! From the moment we walked in, we were greeted with warmth and professionalism. Shahid and his employees went above and beyond to ensure that our rental experience was smooth and tailored to our needs.Not only did they provide us with a fantastic selection of vehicles to choose from, but they also took the time to understand our requirements and offered multiple solutions to fit our specific needs. Their kindness and willingness to accommodate us made our trip so much more enjoyable.It's rare to find such genuine care and attention to detail in customer service these days, but Shahid and his team truly excel in this regard. Renting a car can sometimes be a stressful experience, but thanks to the wonderful staff at Hertz in Chino Hills, it was a breeze.I highly recommend Hertz Rental Car in Chino Hills to anyone in need of reliable transportation with exceptional customer service. Thank you once again to Shahid and the team for making our experience truly unforgettable!
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February 2024 by JJ Giron
The owner/manger of the AVIS Chino Hills (CA) location lacks basic customer service instincts, which is more of a nuisance. The bigger issue is he tried to pass off or hide a chipped window and let us drive off which a dirty, smelly car .. smelled like fish or similar ... BAD. Rent from another AVIS location.
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February 2024 by M Christopher
Another great experience renting from this Avis location.
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October 2023 by Diego Alferez
A very friendly location for all car rental needs. Its a close and personal experience that is highly appreciated.
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August 2023 by David Dinh
I am a frequent Avis customer for the past two years and Shahid makes Chino Hill the BEST rental center/my preferred location. He truly provide the highest level of customer satisfaction. He goes above and beyond to make sure your rental needs are met even when he is super busy. Shahid is simply a great person which translate to the great service he provides his customers. THE BEST!!!!
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August 2023 by Tahir Chaudhry
Great people and great service. Mr. Shahid and his team went above and beyond to provide with great service.Would highly recommend even if you need to travel a little, go to this location you will be glad you did.
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July 2023 by Susie M.
Just wanna give a shout out to Chino Hills Avis, for always being so accommodating, professional, taking such good care of their clients... Thank you!!!!
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July 2023 by Michael W.
We've been a customer for many years and always a positive experience. Best price and best location. Very convenient for locals instead of having to go to the airport. Cars are sometimes a bit older but reliable and well maintained. Selection could be a little bit limited but never a big deal if you're flexible on the type of car. No key drop box for after hours return so plan accordingly to avoid next day charge.Small staff family oriented friendly employees and owner.Opens 7 days a week with a shorter opening time on Sundays.Don't be discouraged by the negative reviews and give this place a try as you won't be disappointed unless you have very high expectations. You can pay much more elsewhere for a better overall experience if it's really that important to you.
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June 2023 by Lora Parral
I love this location and the employees there. I always get the best cars and customer service.Shahid is fast and friendly every time we rent from this satellite office. We look forward to our next rental and getting to see Shahid.
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June 2023 by Aileen Cooper
Shahid was great and I had a wonderful experience. Great customer service and very helpful and kind. I will definitely be returning. Thank you so much for being you!
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June 2023 by Jackie V
Shahid gave us the best customer service I have ever gotten at a car rental place. As of today I will not go anywhere else. I found myself needing to expand the rental because my car was still at the shop and all I had to do was call and let him know. Kept the prices as promise with no hidden fees. I will be back.
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June 2023 by Canaan Ng
Worse cannot be enough to describe. We made a reservation online but they said corporate made a mistake. Lecture us about it. The person who is very rude is Maust if that his real name. Rent from them if you want to be left without a vehicle and rude person. Again the owner responded asking me to DM them but with no information on I could DM them. I have the reservation number here. Please check with your staff first on which customer they had refused that a reservation number or they are just too many of us?? You know how to reach us with the reservation that you have on file.
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June 2023 by Gwen Stacy
Very friendly and helpful. Car was clean. Service was quick. I would recommend renting a vehicle from this location.
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June 2023 by Canaan N.
Worse cannot be enough to describe. We made a reservation online and prepaid for it. When we got there, they said corporate made a mistake. Lecture us about it. The person who is very rude is manager. Rent from them if you want to be left without a vehicle and rude person.