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June 2024 by Tab Hasan
Great customer service...they hooked me up with a free monitor cable even though I didn't buy anything
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May 2024 by TheRealGuero
Bought a laptop from them and the bios was locked and they said they couldn’t do anything for me i ordered it from Walmart and they were the third party and said to contact Walmart back they sold me a brick because can’t do anything because of the bios buyer beware u might also get a bricked device that was once a recycled unit from a school or a business
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May 2024 by curt Washington
Great customer service
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May 2024 by App Nova
Not honest
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April 2024 by Ryan
I just recently bought a Dell Latitude laptop for 169.95, I waited 8 days for it to be delivered to me and when I opened it up it was the wrong model and it had scratches all over it and it didn't even turn on. I tried charging it twice but it still wouldn't work. I called the owner and they promised me a refund once I sent the computer back to them and they never gave me my refund. Now they have the computer and all of my money and I have nothing to show for it. I will be reporting this corrupt business to my bank and to the federal trade commission for robbing my account. They took the money off my debit card on March 25, 2024 and they still have not refunded me the money and I have bank statements to prove this. I also have receipts and other documentation to prove this. This company is a fraud do not do business with them they will scam you like they did me and then they will lie about their dirty business deeds and blame the customers. They will dumb down the charges so they look innocent. This company is doing dirty business and needs to be shut down and needs to be held criminally responsible for all of its customers that it's scamming.
Do not, I repeat do not do business with this company they are major scam artist.
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April 2024 by CHEESY Wheeze
The computer came a bit early and it came with the OS it just didn't work I am right here trying to reinstall windows because it was to hard for them to install it, it says there are corrupt files and over all I got a computer with no os BUT they did help me fix it when I called them and at least they did that instead "here have a broken computer"
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April 2024 by Irving Gonzalez
These guys really are top notch. I came in looking for a power cord for my son's laptop. They had it and gave the laptop a quick charge. All for $30.00, great price. They also carry laptops and custom gaming PC's for sale.
The manager was really helpful with all my questions.
I highly recommend you check them out.
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March 2024 by Carlos R Ruiz
ASN depot sells refurbished computers, through Walmart, so I ordered one laptop, model 6530 they sent model 5530; wich they were offering for $178.99 and they charged $229.00 for model 6530, no only different prices, 6530 model come with 3.0 GHZ i7 16GHZ-500 GB window 10 pro 64 and laptop Camera, model 5530 no Camera, 8GHZ Ram, and 2.70 GHZ wich is great difference. I returned the wrong model but now ANS Depot, charged me $54.02 for restocking, and he tolls me that is a new Walmarts rule , so be careful when you deal with these people.
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March 2024 by Eric Catz
Excellent customer service. Placed an online order and decided to cancel before it shipped. Requested to cancel online and got reply w/i 24 hours and w/o questions.
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March 2024 by Brandon Holmin
I ordered a MacBook Air but decided that I didn't want it and canceled my order and received a full refund and I am very happy with this seller even though I did decide that I didn't really need the laptop.
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February 2024 by don west
I just bought and received a Dell laptop. I have not owned a computer for over 20 years. I don't know how to run this thing. I bought it because I need to download some files to a SD card. I think it can do it. I'll be taking advantage of the free upgrade.
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January 2024 by Bryson Menashe
Brought my desktop in for a few upgrades. My experience was hassle free and well done. Due to some complications, the service took a bit longer than expected, however the team at ASN was responsive and dedicated, getting the problem ironed out in a timely manner.
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January 2024 by Satya Popuri
They canceled my order as requested in a timely manner.
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January 2024 by Rick Radillo
Salman provided excellent service at a fair price. I recommend this highly competent store.
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January 2024 by David Neri
BUYER BEWARE!!! SHOP AT YOUR OWN EXPENSE!!
In the beginning of December I went to this store to build a desktop. I was met by the owner of the store and asked him if he could help me out with this. He told me it would be cheaper to buy a prebuilt and he showed me what he had on display. I decided to take his word and purchase one of his desktops. He set me up with the a unit, monitor, mouse and keyboard.
That day I took it back home and set up the whole thing up. Not long after setting up, the monitor started to glitch and the screen turned black. After weekend, I found out the monitor was busted, I went back to the store to show it to him. He saw that it was non-functional and exchanged the monitor "out of courtesy."
Obviously the owner should do that given on the account that he sold me a broken monitor.
Two weeks pass by and on Christmas weekend, The desktop crashed unexpectedly and did this repeatedly. I did all I could at the time to fix by doing fresh installs and reseating the graphics card and RAM sticks. I had no luck.
I brought the desktop back and showed the problem to one of the techs and he didn't know what was the cause of the issue. Due to the holidays, they weren't able to service me. So the next day I went to Best Buy to have Geek Squad to check it out. They did everything they could to troubleshoot the crashing and the random reboots with swapping out individual components, but to no avail. Once the week started up I had took some time off work to go the following Tuesday they were open and showed the owner what was wrong. I mentioned bringing it to Geek Squad which he angrily did not approve and told me doing that would void warranty with this shop.
At this point I did not care about the paperwork and just wanted to get the desktop fixed. He did service in to check it "out of courtesy" but he said it would take a few days to test out the hardware. During the week, I waited and called a few times a day to ask about the status of my desktop and they concluded that it was the hard drive. They swapped it out and didn't charge me again "out of courtesy" because they were being nice. I picked it up that morning after and used it with no problem, until the night when it started doing the same thing before I serviced it. I brought it back AGAIN the next day and showed it to the owner.
I told him it was a hardware problem, but the owner got defensive and gaslighted me telling me that I installed software improperly because they troubleshooted everything on that desktop. He went on to lecture me on how he has been in business for 30 years and has never gotten a problem like this, all the while blaming me for my usage. He offered me one more "courtesy" to reinstall the software to "fix the problem." By this time I was fed up with his business and went back home to troubleshoot it myself.
I tested litterally everything on that desktop by switching out the gpu, memtesting the RAM. and by Sunday morning I found out that there problems with the CPU using a troubleshooting software; this was the component that ASN and Geek Squad failed to troubleshoot. I decided to go to Best Buy and order a new CPU. Once I installed it, Everything started to work as normal.
Please, if you intend to do business with ASN, do it with caution as the owner will sell you products that will break down on you. I wasted one weekend with a broken monitor and two weekends trying to get the desktop crashing solved. I don't plan on ever coming back here. You're better off going to Best Buy or Microcenter because their stuff actually works.
And Salman if you want to keep in business, don't fight with your customers saying they are the problem just because you have 30+ years of tech sales experience on your belt. I appreciate the "courtesies," but it would've been better if you
