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September 2024 by Prof. M
I would like to compliment Joseph and Josh for their excellent service.
On 08/30/24 Thursday 5:30pm I stop by to put air on the tires. However, Joseph advice of may have a flat to come in for free inspection and repair. And about Labor Day weekend special to consider.
I came in today 08/31/24 and Josh assisting and advice me based on my tread about replacing all tires. Although, I wanted to just to have the flat tire repaired.
Joseph later assisted me and was able to purchase Falken Tires at reasonable cost.
20 minutes later Gabriel handed my keys as of I had any questions and back on the road content.
Thank you,
Marvin Martyn
Toyota RAV4 Hybrid 2022
America Tires Chino Hills
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September 2024 by Sum girl
Amazing service!! Jovi was professional and kind. I was dropping my car off before work and he had just got there. He took my keys and I called after they opened. He handled the problem and I was able to pickup on my lunch. Thank you!!
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September 2024 by midnightsmoker37
Fast service and clean store. Ordered tires online and they had them ready for installation within a few hours.
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August 2024 by Scott Cole
I made a 10 am appointment for a tire rotation. It’s been over 30 minutes, and they haven’t even bothered to take my car in yet. Don’t waste your time coming to this location. Just go to Costco, they actually understand customer service.
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August 2024 by Bruce Davis
This place is everything I want in a tire store. They are prompt, courteous, keep you informed, don’t try to upsell you, and are finished when promised.
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August 2024 by Amy Rocha
This location of the few locations I’ve visited is my favorite. Xavier is so attentive and accommodating. He is skilled at multi tasking, patient calm and knowledgeable. He listened, made recommendations and tried to help me get the best deal. I did not have the same experience with the other management in chino location. That location felt like I walked into a car sales lot and they were just trying to sell me and make me hurry and make a purchase.
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July 2024 by Manuel Bonilla
Great service staff is friendly and will assist you. Free tire pressure checks
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June 2024 by Ryan Ding
I visited America’s Tires Chino Hills this morning to replace all four of my tires, and I’m extremely disappointed with the service. They completely messed up the tire pressure – the two tires at the front have a pressure difference of 10 psi, so are the two tires at the back.This is not only unprofessional but also a serious safety issue. I expected a basic level of competence when getting new tires, and this experience has left me questioning their attention to detail and overall quality of service. I recommend others to be cautious if considering this place for tire replacements.
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June 2024 by Juan Garcia
You know I've been a loyal customer to America's Tires for about 10 years now and when I went in today it was just like there was no way that they would move one tire from the front of my truck from the back of the truck to the front because it had the screw in an unrepairable area and they didn't have the tire that I needed in order for them to fix it I would have to spend $1,030 search home just order the tire and I'll come back it was just ridiculous what they were doing and the guy just wanted to know what I did for a living I guess and then when I told him he turned around and I don't know if he jacked up the price
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June 2024 by Harry L
Let’s me be honest, this place is top tier. They are the epitome of fast high quality American service. Everything from the free tire pressure check to the customer service, it is all on point with polite treatment and understanding behavior.
Been coming here for 5+ years now and they never disappoint whoever it is that is servicing. Prices are very decent and are very open to price matching. Well done ?
Also, if you ever meet Christian, he is the man to work with.
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April 2024 by Payingatt007 _
Evan is awesome!!!!!!!!!
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April 2024 by nora foss
I was never given a wait time nor was I informed that I could check wait time on their qeue spreadsheet displayed at the counter. I was just told to sit and wait for my name to be called.
I have been waiting patiently for 3 hours and there are still 7 cars ahead of me.
I'm a pretty patient person. If the clerk communicated with me clearly from the beginning I wouldnt have waited for as long as I have.
the person who checked me in was not apologetic, and seemed like he had on blinders-- talking fast, no eye contact, and trying to get through customers and their inquiries/questions as fast as he can. if he's a manager, he needs to learn how to be more attentive, kind and empathic-- he made me feel like I was at the dmv in the 90s.
if it werent for christian, i couldve given just one star. not because he comped a few charges off (which ofc helped) but because he knows how to talk to people. christian was calm, collected, and he took his time when helping me and other customers. there was an immediate change in my mood when christian took over in the end.
the younger clerk— i forget his name; im sure you can check recent invoices with my name although something tells me that this will be mentioned at your weekly meeting— needs more training. he could be really good! he just gets flustered and is quick to close-up into tunnel vision.
the younger clerk who helped me initially has great potential to grow and evolve into a better people person. i noticed him diligently following up on each and every customer whose tire orders have arrived, and whose cars servicing has been completed. he seems like he knows what hes doing as far as tasks & practicality.
theres just something about an intense energy about him zipping around in the optics of people who have been waiting for hours that doesnt help at all.
lastly, those ceiling fans and the A/C needs to chill out. its cold af in there!
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April 2024 by Lizbeth Mora
Worst customer service at a America’s tire . They are so slow and lie about how long the wait is . I came to this location because they had my tires in stock . I should of gone to Montclair location they are great ! Justin did a horrible job . Never again. You don’t even get a thank you, he just handed over our keys .
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March 2024 by Corey Stewart
Don't come here. I advised my boss that I've had to fill up my tire every morning. So my boss took the work truck here. They called my boss back and said nothing was wrong with the tire. When I went to pick it up it was in the same spot where I parked it. I got down on my hands and knees to do my own inspection and low and behold a screw in the side wall... if I could give negative stars I would. The employees here were rude and made me feel like I was a problem
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March 2024 by Peter Chen
This tire place is always right around the corner from a Costco. We go to this place because they are professional and carry the manufacturer brand tires of our model Y which Costco doesn't have in stock. The price is fair and their service is great the times we have been there. They have a fill up station up front parking lot if you need your tires inflated and inspected. They also offer free tire patch which I recently had to do as a nail came flying right to my tire.. They deemed that the tire was safe to repatch in terms of location and tire thread. My goto place when I need tires.