America’s Tire in Chino Hills is a trusted name for tire and wheel services in California. The store offers a wide selection of popular tire and rim brands, and can order and install any tire or rim combination suitable for cars, SUVs, or trucks. Customers can rely on quick and friendly services such as tire installation, rotation, balancing, flat repairs, and free air pressure checks, all aimed at getting drivers back on the road efficiently. Many reviews highlight the store’s excellent customer service. Staff members like Xavier and Christian are praised for being attentive, knowledgeable, and accommodating. Christian, in particular, is recognized for his calm and understanding approach, which significantly improves customer experience. The team is generally prompt, courteous, and honest, with staff not trying to upsell and keeping customers informed throughout the process. Prices are considered decent, and the store is open to price matching. However, some reviews mention issues with wait times and communication. One customer waited over three hours without being informed of the wait time or how to check it, feeling frustrated with the lack of clear communication and the hurried attitude of some staff. The management was criticized for not being attentive and empathetic, although Christian’s professionalism stood out as a positive exception. The facility’s environment was also noted to be overly cold due to air conditioning and ceiling fans. Overall, America’s Tire in Chino Hills is regarded as a reliable, friendly, and efficient tire shop with a few areas for improvement in customer communication and comfort.
The manager Jovy was helpful and understanding. The wheels I ordered were discontinued but he made sure I'm taken care off. A Job WELL DONE!! My best experience ever and I've been a customer for over 20 years. Over the years I've seen the customer service has improved and now it seems like its getting better and better!!!
November 2025
Josh provided excellent service—friendly, professional, and efficient. He took the time to answer questions and made sure everything was handled smoothly. Highly recommend American Tires for their outstanding customer care.
November 2025
Another visit to America's Tire, another perfect experience. Came in for a tire rotation (tires weren't even bought here) and they took care of it for free! The staff is always friendly, the service is fast and efficient, and the place is clean. You can't ask for better service. Highly recommended!
