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March 2024 by Vince A.
Great location. Clean and well kept store. Deli with sushi which is good, and Starbucks inside. The staff is friendly, well somewhat. The other day I walked into the men's room and saw that the floor was totally covered in water from a major leak. I walked over to an employee stocking the freezer, and said "hello" so I can tell him about the issue. %100 ignored me. Like I say, for the most part, employees are courteous, but there is always one who isn't.
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January 2024 by Lisa T.
I was just at the Albertson's supermarket in Chino Hills on Grand Ave. They only had the self checkout open. When I asked the 20-something employee how to ring up bananas without a tag, I got attitude. I must have disrupted her standing around doing nothing. In a disrespectful tone, being clearly annoyed, said, "You type in banana." Are you joking?! I don't work as a grocery clerk, nor am I an employee of Albertson's. At the prices Albertson's charges, I expect better customer service than that. And I shouldn't have to self check. I could go to Walmart and pay less, and I can't believe I'm saying this, get better customer service! I've been an Albertson's customer for decades, but I won't be going back. I'll go to Stater Bros. They have checker there and no attitude.
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December 2023 by Tony G.
Been shopping here for many years and seems like more times than not when shopping, employees that work at the registers always are talking amongst themselves out loud about how they don't like fellow employees or how someone else is not doing what they're supposed to be doing. Im there to purchase groceries, not here a soap opera every time at the registers which is uncomfortable to hear. If they don't like there job, leave or talk to your manager privately but definitely not in front of customers. Has anyone else experience this.
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December 2023 by Melissa U.
Thanks so much to Johanna, Bakery Manager, for all her help with the beautiful cakes this morning. Albertsons and all of us customers are so very fortunate that she is part of the Albertsons management team!
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November 2023 by Marie G.
I have been a resident of Chino Hills since 1989 and was at the opening of Albertsons on the first day that it opened. Since it was brought out by Krogers the service and the variety of food items has suffered. I was just in there and all the register lights were off, but there was a lady at one of the registers with her back leaning against the register. This forced me to go to the self checkout. It is my belief that if I pay full price for a item, I should get full service.
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September 2023 by Nathan K.
Local shopper, been going here for the past 2 years. Here's my encounter with Frank, Art, and Eric. Frank was the cause of the problem. Art was stocking eggs so he didn't have a full view of the encounter but he was brought into the disagreement. Eric is, I assume, the head gm and handled the situation correctly. The encounter:My wife and I went to the back corner of the store by the frozen foods. As we were looking at the end cap we noticed Frank approaching behind us. He pretended to be on his phone just keeping around our presence and not acknowledging us. What someone does when they are suspicious of a shoplifter. As we walked around the aisle he continued to follow and I commented to my wife he's being weird. So I walked around the opposite end cap passing Art and coming back to the original aisle and he continued to follow keeping us in view while having small chat with Art. (At this point Art is not in view because he's on the opposite end cap stocking eggs.) This is when I start to mock Frank pretending to watch him back. So what does Frank do? He gives me a dirty look and says to Art this guy thinks I'm following him. Yes, Frank, you made me feel like I was being followed. Emotions got heated and words were exchanged between me, Frank, and Art. I'll give Art the benefit of the doubt because he didn't see much and was defending his co-worker from what he thought was an unreasonable customer. Why didn't Frank respond with... Sir, can I help you? Why are you doing that? Nope, he said to Art "this guy thinks I'm following him" which just confirms the whole situation. I probably got a little too heated but it wouldn't have happened if Frank just greeted us like normal customers instead of following us around like a weirdo.The whole thing was just strange. Especially since we're local shoppers and they know us. I'm going to continue to shop here but you've been warned about FRANK. I was just going to let it go until I saw the other negative review of Frank so I'm doubling down. His customer service is defensive and argumentative and he didn't act like someone who was innocent of the situation. He didn't question my mockery that is the key takeaway. Albertsons probably needs to give this guy some counseling because friendly isn't in him.
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September 2023 by Stephanie L.
First time using the DriveUp & Go feature and it was a breeze! Ordered my groceries through the app and it was ready within an hour. When I arrived I didn't even wait for 5 minutes and a super friendly associate named Chase came out to greet us and happily load our groceries in the trunk for us. Great customer service!
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September 2023 by Oh K.
This is one of the closest groceries to our home but it's so discouraging to buy from this branch. The lines are always so long. 1 or 2 cashiers each time I go. Something needs to be done about this. Also the woman in the butcher section was not nice, quite hostile. I'm never returning to buy meat from them.
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August 2023 by Lorraine H.
I am so confused. Am I expected to bag my own groceries at Albertsons on Grand Ave/Peyton? I'm always happy to do it if the store is short-staffed but today the cashier stood there and watched me do it wilst doing nothing at all. I use my own bags; they are the stand up tote bags that I set up so it is not like she would have to touch the bags in any way. This isn't the first time it has happened. It happens all the time at S&F, but I'm now used to rude cashier's and bagging my groceries over there. I'm not trying to be inconsiderate just seeking further explanation.
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August 2023 by Swaggy P.
Maggie and Nick are my problem solvers! Anyway to make a long story short. I went in to return an expired chip bag (unopened) for my wife. They took care of it quickly! Maggie offered an extra bag for my troubles...since the replacement bag was already OUT. (So either they removed the expired chips...which tells me they are fast) or simply there were no more!Anyway I just want to commend my local Albertsons' crew since good work SHOULD always be appreciated! We don't deserve royal treatment as customers BUT when decency and customers are appreciated! It should be reciprocated! A+10/10!
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July 2023 by Sharon L.
. Everyone is so friendly and helpful. For example, last week I went in and was having trouble scanning some thing over the freezer section. One thing f your people,Frank came by-he was heading to his break but he stopped and was so helpful. Dry sense of humor lol. The store is always clean and it's so handy to have a Starbucks in store. Thanks for a continuously good experience.
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June 2023 by Sylvia S.
I love my local Albertsons, my go to grocery store in CH for over 20 years. The local HS kids they hire are great, friendly and helpful, especially Yard. When I went in on Sunday, I completely forgot why I didn't like to shop here on Sundays. Frank is the rudest cashier I've came across and I'm glad to see it's not just me. My rain check was about to expire so I went to do a little shopping and used my rain check. Frank is not welcoming, and when I gave him my rain check, he seemed bothered with a look on his face and made a grunt. He was expecting the rain check and made a bothered face as it was fake. Mind you, it was for 2 packages of sausages. I asked him to scan my App on my phone and he looked at me bothered and said it wasn't going to do anything. I asked Frank if it wasn't going to give me points and he didn't answer. The nice box boy said, "Yes." It will give me points. I knew the answer because I've been shopping here and use my App all the time for, deals just 4u, Rewards, starbucks, and points. FRANK IS SIMPLY A MISERABLE MAN THAT DOESN'T BELONG IN OUR COMMUNITY, CHINO HILLS. HE NEEDS TO GET TRANSFERED! HE MAKES IT UNPLEASANT TO SHOP AND HE'S THE ONLY CASHIER ON LATE SUNDAYS. I WOULD NOT GO ON HIS LINE IF I HAD A CHOICE, EVEN IF THE LINE WAS LONGER. GET FRANK OUT OF CH, PLEASE.
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June 2023 by Lorelei L.
I usually have a neutral to decent experience at any Albertsons and have been going all my life. Pretty unhappy with my experience today though. There was a stand with bakery breads that advertised that French loaves were free at a certain time if they weren't hot. Only one left on the stand and none in the bakery section so I grabbed it. Stone cold, so free! Score. Anything helps with food being so expensive now. I mention it to the cashier Frank as we check out. Instead of just accepting it and moving on, he scoffs and says really? I laugh it off. He ignores me from that moment on. Hands my receipt over and doesn't respond when I stay civil and tell him thank you. I understand retail can be difficult but I didn't expect nor appreciate the attitude. Don't think I'll be frequenting this store again.
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March 2023 by Christie T.
Melissa, this is for you! Thank you for taking my last minute order for fried chicken. Not only did you save me a headache but you also saved me money by informing me of the different meats. Thank you for also getting my big order done within an hour. I know big orders of fried chicken are usually to be placed 24 hours ahead but I had a last minute hiccup with a caterer and Albertsons chicken was the quickest way we were hoping to fix this small matter. The chicken was freshly coated, hot and fresh when I picked up and ready to go at the time she said. Thank you for your wonderful customer service & then even offering advice on choices of chicken meat. You are the BEST! Thank you Melissa.
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February 2023 by Cinthia S.
I really don't have too much to say other than service is always amazing. From the ladies at the deli to the cashier associates. It always feels welcoming stepping into this location. I always find what I need here but today was different, their chicken smelled even more delicious. So I grabbed myself some hot wings and some potato wedges. I also got a Calzone and the new Lays wavy Funyuns. Overall my favorite Albertson's location by far.
