-
May 2024 by Daniel Green
I've unfortunately been in to pick up prescriptions for sick kiddos several times this week, never the same staff, and no one besides for the pharmacist, ever seems to know what is going on. They wander around looking lost. It's like it's the first day on the job for everyone. Does Walgreens staff their pharmacy exclusively with temp workers?
-
November 2023 by Google user
I was waiting almost 20 min for my prescription when there were two people in front of me. When one customer left the worker looked at me and the line that had formed and left and just stood at the window where there was no one and went on her phone. When I did finally get to the front the lady helping me found my medication and set it down and then started helping the person behind me. Not because she needed approval or anything because she came back right after and finished checking me out. The whole time they were mixing up medications and dropping boxes full of them all over the ground. This happened several times it felt like no one knew what they were doing except the pharmacist. I’ve gone here multiple times the service has always been slow, rude, unorganized, and seems like they’d rather socialize then help customers.
-
October 2023 by The Original Pancake
I was waiting almost 20 min for my prescription when there were two people in front of me. When one customer left the worker looked at me and the line that had formed and left and just stood at the window where there was no one and went on her phone. When I did finally get to the front the lady helping me found my medication and set it down and then started helping the person behind me. Not because she needed approval or anything because she came back right after and finished checking me out. The whole time they were mixing up medications and dropping boxes full of them all over the ground. This happened several times it felt like no one knew what they were doing except the pharmacist. I’ve gone here multiple times the service has always been slow, rude, unorganized, and seems like they’d rather socialize then help customers.
-
September 2023 by James P.
Frequently out of stock or under stocked on sale items in the retail store. For example, sale price applies to purchase for 2 or more items, but there are not enough on the shelf to qualify....or they're out. The pharmacy is okay and staff seems qualified, but occasionally under staffed. Sadly, I find this to be the case at most retail pharmacies.
-
August 2023 by Bobby D.
I'm happy to say that even though this didn't end exactly how we were hoping it would, this company and especially the managers at this store on East ave in Chico did show amazing customer service and follow up to get our issue resolved. They showed perfect customer service and professionalism, repeatedly reached out to us to start a dialogue and came to a quick solution. Thankyou Steve and Sarah (apologies if I got the names wrong)
-
May 2023 by JOJO M.
I think the pharmacists and staff really care - I hate that all the drug stores in Chico are so old fashioned and ugly though
-
March 2023 by Lory A.
Walgreens should be ashamed because they caved into the far right's pressure campaign, their war on women's health, and announced that they would no longer sell the abortion pill in 20 states. Pathetic, just a gutless decision. This is a safe and important drug for women who have had a miscarriage or have any other circumstances where it is needed. I will BOYCOTT your store from this day forward and encourage others to do the same. SHAME.
-
May 2022 by Blue M.
The pharmacy is the most disrespectful group of employees I have encountered. Good luck trying to get any information about your prescription because they will talk to you like a child and give unwanted sass and get no information. Called in to ask someone who was able to give me the information needed to help get my prescription. My prescription is t easy to get and then being unhelpful and flat out rude makes it worst. I have had multiple issues with Walgreens Pharmacy here. I believe if you want to get answers with helpful staff you shouldn't go here.
-
May 2022 by BL F.
My daughter came down with stomach flu or food poisoning on her wedding day, and I had to take her to an urgent care clinic. They sent a prescription to this Walgreens for something to help with the nausea and vomiting. This was obviously a pretty desperate situation since the wedding she had planned for months and spent a lot of money on was to occur in just a few hours. When I got to the pharmacy at Walgreens, the dark-haired lady behind the counter told me they were going to lunch and I would have to come back in an hour. I explained the situation, and she absolutely could not have cared less and refused to delay her lunch by 2 minutes to give me the medicine. After some desperate pleading, she grumpily agreed to look it up, then told me they had no record of it. I assume she was just lying to get rid of me, but there was nothing else I could do.
-
May 2022 by Alora Flucard
Clearly unorganized. Each visit to pick up medications the drive thru will take 30 plus minutes for anything over 2 cars. Slower than molasses.
-
February 2022 by Monika M.
I've never had a worse pharmacy experience, and honestly messing up people's medications should have some kind of legal enforcement. I've been a steadfast Walgreens customer for at least 16 years. I recently moved to the area and was originally delighted with how nice everyone here was. They informed they wouldn't be able to fill one of my regular prescriptions properly because of corporate supply issues, and went out of their way to recommend local pharmacies that might be able to help. I decided to keep my other prescriptions with them because they were so friendly. But then a multitude of other issues happened: 1. They were unable to transfer one prescription from another Walgreens. They told me they fixed it, but it wasn't actually fixed until I personally talked with the other Walgreens to force it through. 2. They lost - just LOST - an urgent prescription my doctor called in. He called it in. When I went in to pick it up they told me they were out of stock and I would need to come back in a week. I did so and they told me they had no record of the prescription at all. The technician who talked to me the second time was unapologetic and blamed my doctor (who wasn't super excited that he had to call it in again to a different pharmacy and that I hadn't been taking it yet). 3. They again lost the transfer of the previously manually transferred prescription and told me "well, we don't have it". Every other Walgreens has it. Why not this one? Side observation - this pharmacy seems to have 5-8 people working in it at all times, but there is still always a half an hour wait. My previous Walgreens (I used 4 interchangeably for years with no problems) had 2 people and could handle things so much faster.
-
January 2022 by Steven D.
We have to use Walgreen's because of some sweetheart deal they have with AARP. If not we would be anywhere else. Time after time they have lied and made mistakes on our drugs. Let me be clear, this not an individual failing. There are some individuals in the pharmacy that try to be helpful but seem to be thwarted by the managers or pharmacists. My wife has received unsolicited medical advice from the pharmacist, despite what my doctor has written on the prescription. My wife has to pick up all of the prescribed drugs as I don't drive anymore. If you value your health, you might want to reconsider your choice to use this pharmacy.
-
July 2021 by Hailey Sibrian
this is the worst Walgreens i’ve ever been to. i was told to wait 20 minutes for a prescription that was supposed to be filled, and i waited an hour and i finally called to find out that it was out of stock. when i went back to the window i asked why didn’t they call us if it was out of stock and i was told by your employee “Marta”, that you guys don’t call, even though i got a call to go back to the store, that my two prescriptions were ready. i had three. and i waited in the parking lot, AGAIN, to find out it was out of stock.
-
March 2021 by L C.
So I dropped off a prescription and asked how long until it's ready. The response was, well we only have one pharmacist and he's doing COVID vaccinations. She repeated my number to me, asked if it was a cell phone and said she would send me a test text I needed to answer yes to in order to receive an alert when it was ready to be picked up. We drove away and waited for the test text to come though. Surprise, surprise, it never arrived. So here I sit, dreading the thought of calling again to see if it's ready yet. My question is this. Does ANYONE do their damn job anymore? This is people's lives you're not taking seriously. This is not a pizza not being delivered in a timely manner, it's their medication. This place is always a CF. It's always understaffed and always full of excuses for their incompetence. You all seriously need to do better.
-
March 2021 by Wyatt D.
Multiple problems with this pharmacy. They never communicate when my prescription is ready for pickup, and when I call to check the pharmacist always has an attitude as if I'm annoying them. They've messed up on my prescription multiple times resulting in weeks of waiting to pick it up. Just recently was told they could no longer fill my prescription after it had been sent in a week ago. Yet the pharmacist I spoke to the previously said it was ready. Watch out, incompetence runs high here..
