-
February 2024 by The Original Pancake
I came in because I was being significantly overcharged, and that immediately just said we can't help you. This store is corporate store, but I went to a other verizon store that was able to work with me and actually help. We got the problem solved the best it could. This stores workers don't care about the customer, they will scam you by over charging you.
-
February 2024 by Zury Cibrian
Went in to get a new phone, the girl that helped us was very nice but the whole process took longer than expected as fast as transferring everything. Either way, the customer service was great.
-
January 2024 by Dawn edwards
My phone wouldn't connect to internet. This place jumped right in and helped me.
-
December 2023 by GRACIE L JOHNSON
Not customer friendly service at all. Internet is not reliable as it is a daily thing of no service ? ?
-
December 2023 by Kathleen Rist
Verizon in Chico your service is trash now. I’ve been with you guys over 15 years and until 2023 your services have declined and no longer needed. I pay you guys every month on time, and for you charge me extra money to activate my cellphone in person is utterly ridiculous when I pay you over $100 for my one plan. Then for this dang age now when customers loose their phone and go through insurance you should be able to give us a phone I have job who needed to contact me but because I trade in my phone to you and get new phone I should be able to walk out with a replacement no wait two days being a it out a phone. Treat you customers better especially those a who have always paid their bill on time.
-
December 2023 by Brian Booth
Kenna helped me port my number over and was very polite!! would definitely recommend!!
-
November 2023 by Sherry Scott
5 stars for Vincent at the Chico Corporate Verizon Store in the Mall. He solved a complicated problem easily and effortlessly even though I showed up 20 minutes before the store closing. Vincent, I appreciate your professionalism and expertise so much, it was a literally a breathe of fresh air. My recommendation to your manager is that you should get a raise and promotion immediately. THANK YOU SO SO SO MUCH!!!
-
October 2023 by CHUANG XIONG
1.5 hours later, we're still waiting to be serviced. It's not our first time for these kind of wait times with verizon. Do better version, hire more staff.
-
September 2023 by Joe Dalla
Girl friend bought a new phone at Best Buy them we made an appointment here to get a new sim card. Appoint ment was right on time and friendly staff. Got it done.
-
September 2023 by Greg Lowthian
Been there three times with no results, had to do everything online. Customer service was very rude in store. Brought the phone to them to have it activated and transferred and they wanted $30 to do it, told them on my other phone T-Mobile did it for free and they said maybe you should go to T-Mobile.
-
August 2023 by Jason Parks
there where going to charge me $50 today just because I couldn't factory rest the phone & when I called in they waved that & another one as the figure print would work but could not do anything else to it & there is no damage to the phone
-
July 2023 by Tim Gannon
Even though I am no longer a customer Alondra and Hector worked diligently to resolve a closed account issue.
-
June 2023 by Jake O.
For the amount of people that work there it's incredible how slow they are to help. Waited for 30 minutes after being "helped" for the guy to come back and then he tried to rip me off. Lied by claiming I needed a premium plan and tried to get me to upgrade in the app so we left. I'm sad you can't give less than one star. Avoid at all costs.
-
June 2023 by Samantha “samhippie420” Doherty
Great customer service upgrading my phone ?
-
March 2023 by Penny Gardner
Verizon suspended my 91 year old mothers phone for $5.05. After it was paid they still did not activate her phone again. I went to the store after 3 attempts to speak with customer service. I told I had to go in to the store. I was in the store yesterday and told they could not help me. So I was told that I had an appointment for today at 10:15. I came in and they never made the appointment. So now I wait for help again. Very disappointed in Verizon.
